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Don’t Optimize for Quality Score in Google Ads

Sometimes you just have to let Google be Google.

Large, complex algorithms which pump out high volumes of decisions based in part on non-quantifiable inputs are almost inherently going to get things wrong sometimes. We see this as users of Google Search all the time: even when you provide detailed search queries, the top result might not be the best and not all of the top results might be highly relevant. It happens. We move on. That doesn’t mean the system is bad; it’s just imperfect.

Quality score in Google Ads has similar problems. It’s constantly making an incredibly high volume of decisions, and somewhere in the secret sauce of its algos it makes some questionable decisions.

Yes, Google Ads decided that a CTR of almost 50% was “below average”. This is not surprising.

If your quality score is low, there may be things you can do about it. Perhaps your ads aren’t as relevant to the search terms as they could be. Check the search terms that your ads are showing for. Does you ad copy closely align with those terms? Perhaps your landing page isn’t providing the experience Google wants. Is it quick to load? Mobile friendly? Relevant? Check PageSpeed Insights to see if there are things you can do to improve your landing page. Maybe your CTR actually isn’t all that high. Are you making good use of all the ad extensions?

But sometimes, as we see above, Google just thinks something is wrong when to our subjective, albeit professional, human experience everything seems just fine. That’s okay. Don’t worry about it. Ultimately, you shouldn’t be optimizing for quality score. It is a metric, not a KPI. You should be optimizing for things like conversions, cost per action (CPA), and return on ad spend (ROAS), all of which you should be able to optimize effectively even if your quality score seems sub-optimal.

"Want to boost your ROAS? Talk to BioBM BioBM. We’ll implement optimized Google Ads campaigns (and other campaigns!) that help meet your revenue and ROI goals, all without the inflated monthly fees charged by most agencies. In other words, we’ll deliver metrics that matter. Let’s get started."

Avoid CPM Run of Site Ads

Not all impressions are created equal.

We don’t think about run of site (ROS) ads frequently as we don’t often use them. We try to be very intentional with our targeting. However, we recently had an engagement where we were asked to design ads for a display campaign on a popular industry website. The goal of the campaign was brand awareness (also something to avoid, but that’s for another post). The client was engaging with the publisher directly. We recommended the placement, designed the ads, and provided them to the client, figuring that was a done job. The client later returned to us to ask for more ad sizes because the publisher came back to them suggesting run of site ads because the desired placement was not available.

Some background for those less familiar with display advertising

If you are familiar with placement-based display advertising, you can skip this whole section. For the relative advertising novices, I’ll explain a little about various ad placements, their nomenclature, and how ads are priced.

An ad which is much wider than it is tall is generally referred to as a billboard, leaderboard, or banner ad. These are referred to as such because their placement on webpages is often near the top, although that is far from universally true, and even where it is true they often appear lower on the page as well. In our example on the right, which is a zoomed-out screenshot of the Lab Manager website, we see a large billboard banner at the top of the website (outlined in yellow), multiple interstitial banners of various sizes (in orange) and a small footer banner (green) which was snapped to the bottom of the page while I viewed it.

An ad which is much taller than it is wide is known as a skyscraper, although ones which are particularly large and a bit thicker may be called portraits, and large ads with 1:2 aspect ratios (most commonly 300 x 600 pixels) are referred to as half page ads. Lab Manager didn’t have those when I looked.

The last category of ad sizes is the square or rectangle ads. These are ads which do not have a high aspect ratio; generally less than 2:1. We can see one of those highlighted in purple. There is also some confusing nomenclature here: a very common ad of size 300 x 250 pixels is called a medium rectangle but you’ll also sometimes see it referred to as an MPU, and no one actually knows the original meaning of that acronym. You can think of it as mid-page unit or multi-purpose unit.

As you see, there are many different placements and ad sizes and it stands to reason that all of these will perform differently! If we were paying for these on a performance basis, say with cost-per-click, the variability in performance between the different placements would be self-correcting. If I am interested in a website’s audience and I’m paying per click, then I [generally] don’t care where on the page the click is coming from. However, publishers don’t like to charge on a per-click basis! If you are a publisher, this makes a lot of sense. You think of yourself as being in the business of attracting eyeballs. Even though to some extent they are, publishers do not want to be in the business of getting people to click on ads. They simply want to publish content which attracts their target market. Furthermore, they definitely don’t want their revenues to be at the whims of the quality of ads which their advertisers post, nor do they want to have to obtain and operate complex advertising technology to optimize for cost per view (generally expressed as cost per 1000 views, or CPM) when their advertisers are bidding based on cost per click (CPC).

What are Run Of Site Ads and why should you be cautious of them?

You may have noticed that the above discussion of ad sizes didn’t mention run of site ads. That is because run of site ads are not a particular placement nor a particular size. What “run of site” means is essentially that your ad can appear anywhere on the publisher’s website. You don’t get to pick.

Think about that. If your ads can appear anywhere, then where are they appearing in reality? They are appearing in the ad inventory which no one else wanted to buy. Your ads can’t appear in the placements which were sold. They can only appear in the placements which were not sold. If your insertion order specifies run of site ads, you are getting the other advertisers’ leftovers.

That’s not to say that ROS ads are bad in all circumstances, nor that publisher-side ad salespeople who try to sell them are trying to trick you in any way. There is nothing malicious going on. In order to get value from ROS ads, you need to do your homework and negotiate accordingly.

How to get good value from ROS ads

Any worthwhile publisher will be able to provide averaged metrics for their various ad placements. If you look at their pricing and stats you may find something like this:

Ad FormatCTRCPM
Multi-unit ROS0.05%$40
Billboard Banner0.35%$95
Medium Rectangle0.15%$50
Half Page0.10%$50
Leaderboard0.10%$45
These are made-up numbers from nowhere in particular, but they are fairly close to numbers you might find in the real world at popular industry websites. Your mileage may vary.

One good assumption is that if people aren’t clicking the ad, it means they’re not paying attention to it. There is no other reason why people would click one ad at a much higher rate than others. Averaged out over time, we cannot assume that the ads in those positions were simply better. Likewise, there would be no logical reason why the position of an ad alone would cause a person to be less likely to click on it aside from it not getting the person’s attention in the first place. This is why billboard banners have very high clickthrough rates (CTR): it’s the first thing you see at the top of the page. Publishers like to price large ads higher than smaller ads, but it’s not always the case that the larger ads have a higher CTR.

With that assumption, take the inventory offered and convert the CPM to CPC using the CTR. The math is simple: CPC = CPM / (1000 * CTR).

Ad FormatCTRCPMEffective CPC
Multi-unit ROS0.05%$40$80
Billboard Banner0.35%$95$27
Medium Rectangle0.15%$50$33
Half Page0.10%$50$50
Leaderboard0.10%$45$45
By converting to CPC, you have a much more realistic and practical perspective on the value of an ad position.

Here, we see those really “cheap” run of site ads are actually the most expensive on a per click basis, and the billboard banner is the cheapest! Again, even for more nebulous goals like brand awareness, we can only assume that CTR is a proxy for audience attentiveness. Without eye tracking or mouse pointer tracking data, which publishers are highly unlikely to provide, CTR is the best attentiveness proxy we have.

With this information, you can make the case to the publisher to drop the price of their ROS ads. They might do it. They might not. Most likely, they’ll meet you somewhere in the middle. By making a metrics-driven case to them, however, you’ll be more likely to get the best deal they are willing to offer. (ProTip: If you’re not picky when your ads run, go to a few publishers with a low-ball offer a week or so until end of the month. Most publishers sell ads on a monthly basis, and if they haven’t sold all their inventory, you’ll likely be able to pick it up at a cut rate. They get $0 for any inventory they don’t sell. Just be ready to move quickly.)

The other situation in which ROS ads are useful and can be a good value are when you want to buy up all the ad inventory. Perhaps a highly relevant publisher has a highly relevant feature and that all ads up to an audience you want to saturate. You can pitch a huge buy of ROS ads which will soak up the remaining inventory for the period of time when that feature is running, and potentially get good placements at the ROS price. Just make sure you know what you’re buying and the publisher isn’t trying to sell their best placements on the side.

Lessons

  • Run of site ads aren’t all bad, but novice advertisers can end up blowing a bunch of money if they’re not careful.
  • Regardless of placement, always be mindful of the metrics of the ads you’re buying.
  • Even if your campaign goals are more attention-oriented than action-oriented, CPC is a good proxy for attentiveness.
"Want better ROI from your advertising campaigns? Contact BioBM. We’ll ensure your life science company is using the right strategies to get the most from your advertising dollars."

Can DALL-E 3 Generate Passable Life Science Images?

For those uninitiated to our blog, a few months ago I ran a fairly extensive, structured experiment to compare DALL-E 2, Midjourney 5, and Stable Diffusion 2 to see if any of them could potentially replace generic life science stock imagery. It ended up being both informative and accidentally hilarious, and you can see the whole thing here. But that was back in the far-gone yesteryear of July, it is currently December, and we live in the early era of AI which means that months are now years and whatever happened 5 months ago is surely obsolete. Since Dall-E 3 came out in October, it’s worth finding out if it will do better than it did in the previous round, where DALL-E 2 was notably inferior to Midjourney for 9 of the 10 queries.

Perhaps I’ll do a more comprehensive comparison again later, but for now I’m just going to run some similar queries to the ones used last time to get a reasonable side-by-side comparison. Bing Image Creator was used to generate the images since labs.openai.com, which was used last time, is still plugged in to DALL-E 2.

Test 1: A female scientist performing cell culture at a biosafety cabinet.

The last time we tried this, DALL-E 2 gave us images that looked 75% like a picture and 25% like claymation, but even if that problem wasn’t there it was still somewhat far off. Let’s see if DALL-E 3 can do better.

I tried to be a little bit descriptive with these prompts, as supposedly DALL-E 3 uses GPT4 and better understands written requests. Supposedly. Here’s what it gave me for “A photograph of a female scientist in a laboratory sitting at a biosafety cabinet holding a serological pipette performing cell culture. Her cell culture flasks have yellow caps and her cell culture media is red.” It definitely got the yellow caps and red media. As for the rest…

It’s immediately clear that DALL-E 3, just like all its ilk, was primarily trained from large repositories of generic stock images, because all these labs look like what you would imagine a lab would look like if you didn’t know what a lab actually looked like. There are plenty of generic microscopes close at hand, although it didn’t even get those right. There are no biosafety cabinets to be found. Those vessels are essentially test tubes, not cell culture flasks. To top it off, all the female scientists look like porcelain dolls modeling for the camera. I tried to fix at least one of those things and appended “She is attentive to her work.” to the subsequent query. Surprisingly, this time it seemed to make some subtle attempts at things which might be construed as biosafety cabinets, but only to a completely naive audience (and, of course, it put a microscope in one of them).

Since DALL-E 2 arguably provided more realistic looking people in our previous test, I reverted to the simplicity of the previously used query: “A photograph of a female scientist performing cell culture at a biosafety cabinet.”

We’re not getting any closer. I have to call this an improvement because it doesn’t look like the image is melting, but it’s still very far from usable for a multitude of reasons: the plasticware is wrong, the pipettes are wrong, the people still look like dolls, the biosafety cabinets aren’t right, some of the media seems to be growing alien contamination, the background environment isn’t realistic, etc.

Today’s comic relief is brought to you by my attempt to get it to stop drawing people as porcelain dolls. I Googled around a bit and found that queries structured differently sometimes are better at generating realistic looking people so I gave this prompt a go: “2023, professional photograph. a female scientist performing cell culture at a biosafety cabinet.” What a gift it gave me.

Test 2: Liquid dripping from pipette tips on a high-throughput automated liquid handling system.

I’m choosing this one because it was the only query that DALL-E 2 was almost good at in our previous comparison. Out of 10 tests in that experiment, Midjourney produced the best output 9 times and DALL-E once. This was that one. However, stock imagery was still better. DALL-E 2’s image didn’t capture any of the liquid handler and the look of the image was still a bit melty. Let’s see if it’s improved!

Prompt: “A close up photograph of liquid dripping from pipette tips on a high-throughput automated liquid handling system.”

DALL-E 3 seems to have eschewed realism entirely and instead picked up Midjourney’s propensity for movie stills and sci-fi. Perhaps more specificity will solve this.

Prompt 2: “A close up photograph of liquid being dispensed from pipette tips into a 96-well microplate in a high-throughput automated liquid handling system.”

DALL-E clearly only has a vague idea of what a 96-well plate looks like and also cannot count; none of these “plates” actually have 96 wells. Regardless, these are no more realistic, clearly unusable, and DALL-E 2’s output would likely have a far greater probability of passing as real.

So nope, we’re still not there yet, and Midjourney is probably still the best option for realistic looking life science images based on what I’ve seen so far.

… but what about micrographs and illustrations?

All the previous posts dealt with recreations of real-world images. What about images which a microscope would take or scientific illustrations? To test that out, I quickly tested out four prompts I had used last time:

  • A high-magnification fluorescent micrograph of neural tissues
  • A colored scanning electron micrograph of carcinoma cells
  • A ribbon diagram of a large protein showing quaternary structure
  • A 3D illustration of plasmacytes releasing antibodies

Here is the best it provided for each, in clockwise order from top left:

DALL-E 3’s neurons were actually worse than DALL-E 2’s, with nothing even being remotely close. It’s carcinomas were more in line with what Midjourney provided last time, but look slightly more cartoonish. The ribbon diagram is the better than any from the last test, although the structure is blatantly unrealistic. It’s plasmacytes could make for a passable graphic illustration, if only they contained anything that looks like antibodies.

Conclusion

DALL-E 3 is a clear improvement from DALL-E 2. While it may be two steps forward and one step back, overall it did provide outputs which were closer to being usable than in our last test. It still has a way to go, and I don’t think it will peel us away from defaulting to Midjourney, but if it continues to improve at this rate, DALL-E 4 could provide a breakthrough for the generation of life science stock images.

"Want brand to shine brighter than even DALL-E could imagine? Contact BioBM. We’ll win you the admiration and attention of your scientist customers."

Can AI Replace Life Science / Laboratory Stock Images?

We’re over half a year into the age of AI, and its abilities and limitations for both text and image generation are fairly well-known. However, the available AI platforms have had a number of improvements over the past months, and have become markedly better. We are slowly but surely getting to the point where generative image AIs know what hands should look like.

But do they know what science looks like? Are they a reasonable replacement for stock images? Those are the meaningful questions if they are going to be useful for the purposes of life science marketing. We set to answer them.

A Few Notes Before I Start Comparing Things

Being able to create images which are reasonably accurate representations is the bare minimum for the utility of AI in replacing stock imagery. Once we move past that, the main questions are those of price, time, and uniqueness.

AI tools are inexpensive compared with stock imagery. A mid-tier stock imagery site such as iStock or ShutterStock will charge roughly $10 per image if paid with credits or anywhere from $7 to roughly a quarter per image if you purchase a monthly subscription. Of course, if you want something extremely high-quality, images from Getty Images or a specialized science stock photo provider like Science Photo Library or ScienceSource can easily cost many hundreds of dollars per image. In comparison, Midjourney’s pro plan, which is $60 / month, gives you 30 hours of compute time. Each prompt will provide you with 4 images and generally takes around 30 seconds. You could, in theory, acquire 8 images per minute, meaning each costs 0.4 cents. (In practice, with the current generation of AI image generation tools, you are unlikely to get images which match your vision on the first try.) Dall-E’s pricing is even simpler: each prompt is one credit, also provides 4 images, and credits cost $0.13 each. Stable Diffusion is still free.

Having used stock image sites extensively, and having spent some time playing around with the current AI offerings for purposes other than business, it’s not clear to me which is more convenient and takes less time. Sometimes you’ll get lucky and get a good AI image the first try, but you could say the same about stock image sites. Where AI eliminates the need to go through pages and pages of stock images to find the right one, it replaces that with tweaking prompts and waiting for the images to generate. It should be noted that there is some learning curve to using AI as well. For instance, telling it to give you a “film still” or “photograph” if you want a representation of real life which isn’t meant to look illustrated and cartoonish. There’s a million of these tricks and each system has its own small library of commands which helps to be familiar with so you can get an optimal output. Ultimately, AI probably does take a little bit more time, but it also requires more skill. Mindlessly browsing for stock images is still much easier than trying to get a good output from a generative AI (although playing with AI is usually more fun).

Where stock images simply can’t compete at all is uniqueness. When you generate an image with an AI, it is a unique image. Every image generated is one of one. You don’t get the “oh, I’ve seen this before” feeling that you get with stock images, which is especially prevalent for life science / laboratory topics given the relatively limited supply of scientific stock images. We will probably, at some point in the not too distant future, get past the point of being able to identify an AI image meant to look real by the naked eye. Stock images have been around for over a century and the uniqueness problem has only become worse. It is inherent to the medium. The ability to solve that problem is what excites me most about using generative AI imagery for life science marketing.

The Experiment! Ground Rules

If this is going to be an experiment, it needs structure. Here is how it is going to work.

The image generators & stock photo sites used will be:

I was going to include ShutterStock but there’s a huge amount of overlap with iStock, I often find iStock to have slightly higher-quality images, and I don’t want to make more of a project out of this than it is already going to be.

I will be performing 10 searches / generations. To allow for a mix of ideas and concepts, some will be of people, some will be of things, I’ll toss in some microscopy-like images, and some will be of concepts which would normally be presented in an illustrated rather than photographed format. With the disclaimer that these concepts are taken solely from my own thoughts in hope of trying to achieve a good diversity of concepts, I will be looking for the following items:

  1. A female scientist performing cell culture at a biosafety cabinet.
  2. An Indian male scientist working with an LC-MS instrument.
  3. An ethnically diverse group of scientists in a conference room holding a lab meeting. One scientist presents their work.
  4. A close up of liquid dripping from pipette tips on a high-throughput automated liquid handling system.
  5. An NGS instrument on a bench in a genomics lab.
  6. A high-magnification fluorescent micrograph of neural tissues.
  7. A colored scanning electron micrograph of carcinoma cells.
  8. A ribbon diagram of a large protein showing quaternary structure.
  9. A 3D illustration of plasmacytes releasing antibodies.
  10. An illustration of DNA methylation.

Such that nothing has an edge, none of these are things which I have recently searched for on stock image sites nor which I have previously attempted to generate using AI tools. Note that these are solely the ideas which I am looking for. These are not necessarily the exact queries used when generating AI images or searching the stock photo sites.

Looking for stock images and generating AI graphics are very different processes but they both share one critical dimension: time. I will therefore be limiting myself to 5 minutes on each platform for each image. That’s a reasonable amount of time to try to either find a stock image or get a decent output from an AI. It will also ensure this experiment doesn’t take me two days. Here we go…

Round 1: A female scientist performing cell culture at a biosafety cabinet.

One thing that AI image generators are really bad at in the context of the life sciences is being able to identify and reproduce specific things. I thought that this one wouldn’t be too hard because these models are in large part trained on stock images and there’s a ton of stock images of cell culture, many of which look fairly similar. I quickly realized that this was going to be an exercise in absurdity and hilarity when DALL-E gave me a rack of 50 ml Corning tubes made of Play-Doh. I would be doing you a grave disservice if I did not share this hilarity with you, so I’ll present not only the best images which I get from each round, but also the worst. And oh, there are so many.

I can’t withhold the claymation 50 ml Corning tubes from you. It would just be wrong of me.

I also realized that the only real way to compensate for this within the constraints of a 5-minute time limit is to mash the generate button as fast as I can. When your AI only has a vague idea of what a biosafety cabinet might look like and it’s trying to faithfully reproduce them graphically, you want it to be able to grasp at as many straws as possible. Midjourney gets an edge here because I can run a bunch of generations in parallel.

Now, without further ado, the ridiculous ones…

Round 1 AI Fails

Dall-E produced a large string of images which looked less like cell culture than women baking lemon bars.

Midjourney had some very interesting takes on what cell culture should look like. My favorite is the one that looks like something in a spaceship and involves only machines. The woman staring at her “pipette” in the exact same manner I am staring at this half-pipette half-lightsaber over her neatly arranged, unracked tubes is pretty good as well. Side note: in that one I specifically asked for her to be pipetting a red liquid in a biosafety cabinet. It made the gloves and tube caps red. There is no liquid. There is no biosafety cabinet.

For those who have never used it, Stable Diffusion is hilariously awful at anything meant to look realistic. If you’ve ever seen AI images of melted-looking people with 3 arms and 14 fingers, it was probably Stable Diffusion. The “best” it gave me were things that could potentially be biosafety cabinets, but when it was off, boy was it off…

Rule number one of laboratories: hold things with your mouth. (Yes we are obviously kidding, do not do that.)

That was fun! Onto the “successes.”

Round 1 AI vs. Stock

Midjourney did a wonderful job of creating realistic-looking scientists in labs that you would only see in a movie. Also keeping with the movie theme, Midjourney thinks that everyone looks like a model; no body positivity required. It really doesn’t want people to turn the lights on, either. Still, the best AI results, by a country mile, were from Midjourney.

The best Dall-E could do is give me something that you might confuse as cell culture at a biosafety cabinet if you didn’t look at it and were just looking past it as you turned your head.

Stable Diffusion’s best attempts are two things which could absolutely be biosafety cabinets in Salvador Dali world. Also, that scientist on the right may require medical attention.

Stock image sites, on the other hand, produce some images of cell culture in reasonably realistic looking settings, and it took me way less than 5 minutes to find each. Here are images from iStock, Getty Images, and Science Photo Library, in that order:

First round goes to the stock image sites, all of which produced a better result than anything I could coax from AI. Round goes to stock sites. AI 0 – 1 Stock.

Round 2: An Indian male scientist working with an LC-MS instrument.

I am not confident that AI is going to know what an LC-MS looks like. But let’s find out!

One notable thing that I found is that the less specific you become, the easier it gets for the AI. The below image was a response to me prompting Dall-E for a scientist working with an LC-MS, but it did manage to output a realistic looking person in an environment that could be a laboratory. It’s not perfect and you could pick it apart if you look closely, but it’s pretty close.

A generic prompt like “photograph of a scientist in a laboratory” might work great in Midjourney, or even Dall-E, but the point of this experiment would be tossed out the window if I set that low of a bar.

Round 2 AI Fails

Midjourney:

Dall-E:

Stable Diffusion is terrible. It’s difficult to tell the worst ones from the best ones. I was going to call one of these the “best” but I’m just going to put them all here because they’re all ridiculous.

Round 2 AI vs. Stock

Midjourney once again output the best results by far, and had some valiant efforts…

… but couldn’t match the real thing. Images below are from iStock, Getty Images, and Science Photo Library, respectively.

Once thing you’ve likely noticed is that none of these are Indian men! While we found good images of scientists performing LC-MS, we couldn’t narrow it down to both race and gender. Sometimes you have to take what you can get! We were generally able to find images which show more diversity, however, and it’s worth noting that Science Photo Library had the most diverse selection (although many of their images which I found are editorial use only, which is very limiting from a marketing perspective).

Round 2 goes to the stock sites. AI 0 – 2 Stock.

Round 3: An ethnically diverse group of scientists in a conference room holding a lab meeting. One scientist presents their work.

This should be easier all around.

Side note: I should’ve predicted this, but as the original query merely asked for science, my initial Midjourney query made it look like the lab was presenting something out of a sci-fi game. Looked cool, but not what we’re aiming for.

Round 3 AI Fails

Dall-E presented some interesting science on the genetic structure of dog kibble.

Dall-E seemed to regress with these queries, as if drawing more than one person correctly was just way too much to ask. It produced a huge stream of almost Picasso-esque people presenting something that vaguely resembled things which could, if sufficiently de-abstracted, be scientific figures. It’s as if it knows what it wants to show you but is drawing it with the hands of a 2 year old.

Stable Diffusion is just bad at this. This was the best it could do.

Round 3 AI vs. Stock

Take the gloves off, this is going to be a battle! While Midjourney continued its penchant for lighting which is more dramatic than realistic, it produced a number of beautiful images with “data” that, while they are extravagant for a lab meeting, could possibly be illustrations of some kind of life science. A few had some noticeable flaws – even Midjourney does some weird stuff with hands sometimes – but they largely seem usable. After all, the intent here is as a replacement for stock images. Such images generally wouldn’t be used in a way which would draw an inordinate amount of attention to them. And if someone does notice a small flaw that gives it away as an AI image, is that somehow worse than it clearly being stock? I’m not certain.

Stock images really fell short here. The problem is that people taking stock photos don’t have data to show, so they either don’t show anyone presenting anything, or they show them presenting something which betrays the image as generic stock. Therefore, to make them look like scientists, they put them in lab coats. Scientists, however, generally don’t wear lab coats outside the lab. It’s poor lab hygiene. Put a group of scientists in a conference room and it’s unusual that they’ll all be wearing lab coats.

That’s exactly what iStock had. Getty Images had an image of a single scientist presenting, but you didn’t see the people he was presenting to. Science Photo Library, which has far less to choose from, also didn’t have people presenting visible data. The three comps are below:

Side Note / ProTip: You can find that image from Getty Images, as well as many images that Getty Images labels as “royalty free” on iStock (or other stock image sites) for way less money. Getty will absolutely fleece you if you let them. Do a reverse image search to find the cheapest option.

Considering the initial idea we wanted to convey, I have to give this round to the AI. The images are unique, and while they lack some realism, so do the stock images.

Round 3 goes to AI. AI 1 – 2 Stock.

Let’s see if Dall-E or Stable Diffusion can do better in the other categories.

Round 4: A close up of liquid dripping from pipette tips on a high-throughput automated liquid handling system.

I’ve seen nice stock imagery of this before. Let’s see if AI can match it, and if I can readily find it again on the stock sites.

Round 4 AI Fails

Dall-E had a long string of images which looked like everything shown was made entirely of polystyrene and put in the autoclave at too high a temperature. You might have to click to expand to see the detail. It looks like everything partially melted, but then resolidified.

Stable Diffusion is more diffuse than stable. Three of these are the best that it did while the fourth is when it gave up and just started barfing visual static.

This is the first round where Midjourney, in my opinion, didn’t do the best job. Liquid handling systems have a fair amount of variability in how they can be presented, but pipette tips do not, and it didn’t seem to know what pipette tips should look like, nor how they would be arranged in a liquid handling system. These are the closest it got:

Very pretty! Not very accurate.

Round 4 AI vs. Stock

We have a new contestant for the AI team! Dall-E produced the most realistic looking image. Here you have it:

Not bad! Could it be an automated pipetting system? We can’t see it, but it’s possible. The spacing between the tips isn’t quite even and it looks like PCR strips rather than a plate, but hey, a microplate wasn’t part of the requirements here.

Let’s see what I can dig up for stock… Here’s iStock, Getty, and SPL, respectively:

I didn’t get the drips I was looking for – probably needed to dig more for that – but we did get some images which are obviously liquid handling systems in the process of dispensing liquids.

As valiant of an effort as Dall-E had, the images just aren’t clean enough to have the photorealism of real stock images. Round goes to the stock sites. AI 1 – 3 Stock.

Round 5: An NGS instrument on a bench in a genomics lab.

I have a feeling the higher-end stock sites are going to take this, as there aren’t a ton of NGS instruments so it might be overly specific for AI.

Round 5 AI Fails

Both Midjourney and Dall-E needed guidance that a next-generation sequencer wasn’t some modular device used for producing techno music.

With Dall-E, however, it proved to not be particularly trainable. I imagine it’s AI mind thinking: “Oh, you want a genome sequencer? How about if I write it for you in gibberish?” That was followed by it throwing it’s imaginary hands in the air and generating random imaginary objects for me.

Midjourney also had some pretty but far-out takes, such as this thing which looks much more like an alien version of a pre-industrial loom.

Round 5 AI vs. Stock

This gets a little tricky, because AI is never going to show you a specific genome sequencer, not to mention that if it did you could theoretically run into trademark issues. With that in mind, you have to give them a little bit of latitude. Genome sequencers come in enough shapes and sizes that there is no one-size-fits-all description of what one looks like. Similarly, there are few enough popular ones that unless you see a specific one, or its tell-tale branding, you might not know what it is. Can you really tell the function of one big gray plastic box from another just by looking at it? Given those constraints, I think Midjourney did a heck of a job:

There is no reason that a theoretical NGS instrument couldn’t look like any of these (although some are arguably a bit small). Not half bad! Let’s see what I can get from stock sites, which also will likely not want to show me logos.

iStock had a closeup photo of a Minion, which while it technically fits the description of what we were looking for, it doesn’t fit the intent. Aside from that it had a mediocre rendering of something supposed to be a sequencer and a partial picture of something rather old which might be an old Sanger sequencer?

After not finding anything at all on Getty Images, down to the wire right at the 5:00 mark I found a picture of a NovaSeq 6000. Science Photo Library had an image of an ABS SOLiD 4 on a bench in a lab with the lights off.

Unfortunately, Getty has identified the person in the image, meaning that even though you couldn’t ID the individual just by looking at the image, it isn’t suitable for commercial use. I’m therefore disqualifying that one. Is the oddly lit (and extremely expensive) picture of the SOLiD 4 or the conceptually off-target picture of the Minion better than what the AI came up with? I don’t think I can conclusively say either way, and one thing that I dislike doing as a marketer is injecting my own opinion where it shouldn’t be. The scientists should decide! For now, this will be a tie.

AI 1, Stock 3, Tie 1

Round 6: A high-magnification fluorescent micrograph of neural tissues.

My PhD is in neuroscience so I love this round. If Science Photo Library doesn’t win this round they should pack up and go home. Let’s see what we get!

Round 6 AI Fails

Dall-E got a rough, if not slightly cartoony, shape of neurons but never really coalesced into anything that looked like a genuine fluorescent micrograph (top left and top center in the image below). Stable Diffusion, on the other hand, was either completely off the deep end or just hoping that if it overexposed out-of-focus images enough that it could slide by (top right and bottom row).

Round 6 AI vs. Stock

Midjourney produced a plethora of stunning images. They are objectively beautiful and could absolutely be used in a situation where one only needed the concept of neurons rather than an actual, realistic-looking fluorescent micrograph.

They’re gorgeous, but they’re very obviously not faithful reproductions of what a fluorescent micrograph should look like.

iStock didn’t produce anything within the time limit. I found high-magnification images of neurons which were not fluorescent (probably colored TEM), fluorescent images of neuroblastomas (not quite right), and illustrations of neurons which were not as interesting as those above.

Getty Images did have some, but Science Photo Library had pages and pages of on-target results. SPL employees, you still have jobs.

A small selection from page 1 of 5.

AI 1, Stock 4, Tie 1

Round 7: A colored scanning electron micrograph of carcinoma cells.

This is another one where Science Photo Library should win handily, but there’s only one way to find out!

Round 7 AI Fails

None of the AI tools failed in such a spectacular way that it was funny. Dall-E produced results which suggested it almost understood the concept, although could never put it together. Here’s a representative selection from Dall-E:

… and from Stable Diffusion, which as expected was further off:

Round 7 AI vs. Stock

Midjourney actually got it, and if these aren’t usable, they’re awfully close. As with the last round, these would certainly be usable if you needed to communicate the concept of a colored SEM image of carcinoma cells more than you needed accurate imagery of them.

iStock didn’t have any actual SEM images of carcinomas which I could find within the time limit, and Midjourney seems to do just as good of a job as the best illustrations I found there:

Getty Images did have some real SEM images, but the ones of which I found were credited to Science Photo Library and their selection was absolutely dwarfed by SPL’s collection, which again had pages and pages of images of many different cancer cell types:

It just keeps going. There were 269 results.

Here’s where this gets difficult. On one hand, we have images from Midjourney which would take the place of an illustration and which cost me less than ten cents to create. On the other hand, we have actual SEM images from Science Photo Library that are absolutely incredible, not to mention real, but depending on how you want to use them, would cost somewhere in the $200 – $2000 range per photo.

To figure out who wins this round, I need to get back to the original premise: Can AI replace stock in life science marketing? These images are every bit as usable as the items from iStock. Are they as good as the images from SPL? No, absolutely not. But are marketers always going to want to spend hundreds of dollars for a single stock photo? No, absolutely not. There are times when it will be worth it, but many times it won’t be. That said, I think I have to call this round a tie.

AI 1, Stock 4, Tie 2

Round 8: A ribbon diagram of a large protein showing quaternary structure.

This is something that stock photo sites should have in droves, but we’ll find out. To be honest, for things like this I personally search for images with friendly licensing requirements on Wikimedia Commons, which in this case gives ample options. But that’s outside the scope of the experiment so on to round 8!

Round 8 AI Fails

I honestly don’t know why I’m still bothering with Stable Diffusion. The closest it got was something which might look like a ribbon diagram if you took a massive dose of hallucinogens, but it mostly output farts.

Dall-E was entirely convinced that all protein structures should have words on them (a universally disastrous yet hilarious decision from any AI image generator) and I could not convince it otherwise:

This has always baffled me, especially as it pertains to DALL-E, since it’s made by OpenAI, the creators of Chat GPT. You would think it would be able to at least output actual words, even if used nonsensically, but apparently we aren’t that far into the future yet.

Round 8 AI vs. Stock

While Midjourney did listen when I told it not to use words and provided the most predictably beautiful output, they are obviously not genuine protein ribbon diagrams. Protein ribbon diagrams are a thing with a very specific look, and this is not it.

I’m not going to bother digging through all the various stock sites because there isn’t a competitive entry from team AI. So here’s a RAF-1 dimer from iStock, and that’s enough for the win.

AI 1, Stock 5, Tie 2. At this point AI can no longer catch up to stock images, but we’re not just interested in what “team” is going to “win” so I’ll keep going.

Round 9: A 3D illustration of plasmacytes releasing antibodies.

I have high hopes for Midjourney on this. But first, another episode of “Stable Diffusion Showing Us Things”!

Round 9 AI Fails

Stable Diffusion is somehow getting worse…

DALL-E was closer, but also took some adventures into randomness.

Midjourney wasn’t initially giving me the results that I hoped for, so to test if it understood the concept of plasmacytes I provided it with only “plasmacytes” as a query. No, it doesn’t know what plasmacytes are.

Round 9 AI vs. Stock

I should just call this Midjourney vs. Stock. Regardless, Midjourney didn’t quite hit the mark. Plasmacytes have an inordinately large number of ways to refer to them (plasma cells, B lymphocytes, B cells, etc.) and it did eventually get the idea, but it never looked quite right and never got the antibodies right, either. It did get the concept of a cell releasing something, but those things look nothing like antibodies.

I found some options on iStock and Science Photo Library (shown below, respectively) almost immediately, and the SPL option is reasonably priced if you don’t need it in extremely high resolution, so my call for Midjourney has not panned out.

Stock sites get this round. AI 1, Stock 6, Tie 2.

Round 10: An illustration of DNA methylation.

This is fairly specific, so I don’t have high hopes for AI here. The main question in my mind is whether stock sites will have illustrations of methylation specifically. Let’s find out!

Round 10 AI Fails

I occasionally feel like I have to fight with Midjourney to not be so artistic all the time, but adding things like “realistic looking” or “scientific illustration of” didn’t exactly help.

Midjourney also really wanted DNA to be a triple helix. Or maybe a 2.5-helix?

I set the bar extremely low for Stable Diffusion and just tried to get it to draw me DNA. Doesn’t matter what style, doesn’t need anything fancy, just plain old DNA. It almost did! Once. (Top left below.) But in the process it also created a bunch of abstract mayhem (bottom row below).

With anything involving “methylation” in the query, DALL-E did that thing where it tries to replace accurate representation with what it thinks are words. I therefore tried to just give it visual instructions, but that proved far too complex.

Round 10 AI vs. Stock

I have to admit, I did not think that it was going to be this hard to get reasonably accurate representations of regular DNA out of Midjourney. It did produce some, but not many, and the best looked like it was made by Jacob the Jeweler. If methyl groups look like rhinestones, 10/10. Dall-E did produce some things that look like DNA stock images circa 2010. All of these have the correct helix orientation as well: right handed. That was a must.

iStock, Getty Images, and Science Photo Library all had multiple options for images to represent methylation. Here are one from each, shown in the aforementioned order:

The point again goes to stock sites.

Final Score: AI 1, Stock 7, Tie 2.

Conclusion / Closing Thoughts

Much like generative text AI, generative image AI shows a lot of promise, but doesn’t yet have the specificity and accuracy needed to be broadly useful. It has a way to go before it can reliably replace stock photos and illustrations of laboratory and life science concepts for marketing purposes. However, for concepts which are fairly broad or in cases where getting the idea across is sufficient, AI can sometimes act as a replacement for basic stock imagery. As for me, if I get a good feeling that AI could do the job and I’m not enthusiastic about the images I’m finding from lower-cost stock sites, I’ll most likely give Midjourney a go. Sixty dollars a month gets us functionally infinite attempts, so the value here is pretty good. If we get a handful of stock images out of it each month, that’s fine – and there’s some from this experiment we’ll certainly be keeping on hand!

I would not be particularly comfortable about the future if I was a stock image site, but especially for higher-quality or specialized / more specific images, AI has a long ways to go before it can replace them.

"Want your products or brand to shine even more than it does in the AI mind of Midjourney? Contact BioBM and let’s have a chat!"

Google Ads Auto-Applied Recommendations Are Terrible

Unfortunately, Google has attempted to make them ubiquitous.

Google Ads has been rapidly expanding their use of auto-applied recommendations recently, to the point where it briefly became my least favorite thing until I turned almost all auto-apply recommendations off for all the Google Ads accounts which we manage.

Google Ads has a long history of thinking it’s smarter than you and failing. Left unchecked, its “optimization” strategies have the potential to drain your advertising budgets and destroy your advertising ROI. Many users of Google Ads’ product ads should be familiar with this. Product ads don’t allow you to set targeting, and instead Google chooses the targeting based on the content on the product page. That, by itself, is fine. The problem is when Google tries to maximize its ROI and looks to expand the targeting contextually. To give a practical example of this, we were managing an account advertising rotary evaporators. Rotary evaporators are very commonly used in the cannabis industry, so sometimes people would search for rotary evaporator related terms along with cannabis terms. Google “learned” that cannabis-related terms were relevant to rotary evaporators: a downward spiral which eventually led to Google showing this account’s product ads for searches such as “expensive bongs.” Most people looking for expensive bongs probably saw a rotary evaporator, didn’t know what it was but did see it was expensive, and clicked on it out of curiosity. Google took that cue as rotary evaporators being relevant for searches for “expensive bongs” and then continued to expand outwards from there. The end result was us having to continuously play negative keyword whack-a-mole to try to exclude all the increasingly irrelevant terms that Google thought were relevant to rotary evaporators because the ads were still getting clicks. Over time, this devolved into Google expanding the rotary evaporator product ads to searches for – and this is not a joke – “crack pipes”.

The moral of that story, which is not about auto-applied recommendations, is that Google does not understand complex products and services such as those in the life sciences. It likewise does not understand the complexities and nuances of individual life science businesses. It paints in broad strokes, because broad strokes are easier to code, the managers don’t care because their changes make Google money, and considering Google has something of a monopoly it has very little incentive to improve its services because almost no one is going to pull their advertising dollars from the company which has about 90% of search volume excluding China. Having had some time to see the changes which Google’s auto-apply recommendations make, you can see the implicit assumptions which got built in. Google either thinks you are selling something like pizza or legal services and largely have no clue what you’re doing, or that you have a highly developed marketing program with holistic, integrated analytics.

As an example of the damage that Google’s auto-applied recommendations can do, take a CRO we are working with. Like many CROs, they offer services across a number of different indications. They have different ad groups for different indications. After Google had auto-applied some recommendations, some of which were bidding-related, we ended up with ad groups which had over 100x difference in cost per click. In an ad group with highly specific and targeted keywords, there is no reasonable argument for how Google could possibly optimize in a way which, in the process of optimizing for conversions, it decided one ad group should have a CPC more than 100x that of another. The optimizations did not lead to more conversions, either.

Google’s “AI” ad account optimizer further decided to optimize a display ad campaign for the same client by changing bidding from manual CPC to optimizing for conversions. The campaign went from getting about 1800 clicks / week at a cost of about $30, to getting 96 clicks per week at a cost of $46. CPC went from $0.02 to $0.48! No wonder they wanted to change the bidding; they showed the ads 70x less (CTR was not materially different before / after Google’s auto-applied recommendations) and charged 24x more. Note that the targeting did not change. What Google was optimizing for was their own revenue per impression! It’s the same thing they’re doing when they decide to show rotary evaporator product ads on searches for crack pipes.

“Save time.” Is that what we’re doing?

Furthermore, Google’s optimizations to the ads themselves amount to horribly generic guesswork. A common optimization is to simply include the name of the ad group or terms from pieces of the destination URL in ad copy. GPT-3 would be horrified at the illiteracy of Google Ads’ optimization “AI”.

A Select Few Auto-Apply Recommendations Are Worth Leaving On

Google has a total of 23 recommendation types. Of those, I always leave on:

  • Use optimized ad rotation. There is very little opportunity for this to cause harm, and it addresses a point difficult to determine on your own: what ads will work best at what time. Just let Google figure this out. There isn’t any potential for misaligned incentives here.
  • Expand your reach with Google search partners. I always have this on anyway. It’s just more traffic. Unless you’re particularly concerned about the quality of traffic from sites which aren’t google.com, there’s no reason to turn this off.
  • Upgrade your conversion tracking. This allows for more nuanced conversion attribution, and is generally a good idea.

A whole 3/24. Some others are situationally useful, however:

  • Add responsive search ads can be useful if you’re having problems with quality score and your ad relevance is stated as being “below average”. This will, generally, allow Google to generate new ad copy that it thinks is relevant. Be warned, Google is very bad at generating ad copy. It will frequently keyword spam without regard to context, but at least you’ll see what it wants to you to do to generate more “relevant” ads. Note that I suggest this over “improve your responsive search ads” such that Google doesn’t destroy the existing ad copy which you may have spent time and effort creating.
  • Remove redundant keywords / remove non-serving keywords. Google says that these options will make your account easier to manage, and that is generally true. I usually have these off because if I have a redundant keyword it is usually for a good reason and non-serving keywords may become serving keywords occasionally if volume improves for a period of time, but if your goal is simplicity over deeper data and capturing every possible impression, then leave these on.

That’s all. I would recommend leaving the other 18 off at all times. Unless you are truly desperate and at a complete loss for ways to grow your traffic, you should never allow Google to expand your targeting. That lesson has been repeatedly learned with Product Ads over the past decade plus. Furthermore, do not let Google change your bidding. Your bidding methodology is likely a very intentional decision based on the nature of your sales cycle and your marketing and analytics infrastructure. This is not a situation where best practices are broadly applicable, but best practices are exactly what Google will try to enforce.

If you really don’t want to be bothered at all, just turn them all off. You won’t be missing much, and you’re probably saving yourself some headaches down the line. From our experience thus far, it seems that the ability of Google Ads’ optimization AI to help optimize Google Ads campaigns for life sciences companies is far lesser than its ability to create mayhem.

"Even GPT-4 still gets the facts wrong a lot. Some things simply merit human expertise, and Google Ads is one of them. When advertising to scientists, you need someone who understands scientists and speaks their language. BioBM’s PhD-studded staff and deep experience in life science marketing mean we understand your customers better than any other agency – and understanding is the key to great marketing.

Why not leverage our understanding to your benefit? Contact Us."

How to Write a Life Science White Paper

From the perspective of the marketer, a critical early task in the life science buying journey is education. It may even come before your audience of scientists recognizes they have a problem which needs a product or service to solve it. Once you have piqued their interest and seeded an idea in their minds, you need a lot more to get them across the finish line. Sometimes, a longer-form method of communication is merited, and that’s where the white paper comes in.

The Life Science Buying Journey

For those who are relatively new to this website, it should be expressed that I’m largely an adherent to Hamid Ghanadan’s viewpoint of the scientific buying journey, which views scientists as inherently both curious and skeptical. It’s illustrated in detail in his excellent book Persuading Scientists which is well-deserving of the long-overdue shout out. I’ve captured some of the concepts in a previous post: “The Four Key Types of Content.” To give the oversimplified TL;DR version of both:

  • The default state of scientists is curious. They readily take in information.
  • As they take in new information, they form ideas about it and transition from being curious to being skeptical.
  • If they cannot validate the information, they generally reject it.

You can see how a buying journey fits into this mindset:

  • The scientist is presented with a new idea.
  • As they learn more about this idea, they realize that they may need a product or service.
  • The critically evaluate the product(s) / service(s) presented to them.
  • A decision is made.

The goal of the marketer is to seed the scientist’s curiosity, continuing to provide them with information which will shape their viewpoint in your favor without engaging skepticism too early. That is how you maximize your chances of a positive purchasing decision.

Understanding What a White Paper Is … and Isn’t

A white paper is intended to provide either educational content (helpful, customer-centric information) or validation content (information which verifies a belief that the customers hold or a claim that the brand is making which may be customer-centric or product-centric). In either situation, the primary purpose is to inform your audience. Novice marketers may consider the format (usually pdf) and conflate a white paper with a brochure but they are two very different things.

All marketing documents exist on a rhetorical sliding scale between being fully informational and fully promotional. A brochure would be far onto the promotional side of that scale; it is extremely product-centric and its purpose is largely to encourage a purchase. A white paper would be most of the way towards the informational side of that scale. Creating a white paper which is overly promotional risks engaging the scientists’ skepticism before they have adopted your viewpoint, creating a situation where their inclination is to disbelieve you. This situation generally results in them rejecting your offering.

Writing Copy for an Effective White Paper

Your white paper should be about:

  • a single topic
  • which is of interest to your audience
  • of which you know substantially more than your audience

This may seem simple, but framing it can be difficult.

Presumably, your company is in the business of solving some type of problems for life scientists. They might not know what their problem is, but you do. Why should they care? Why is what you are doing compelling? You almost certainly have answers to these questions, but you likely have them framed in the context of your product. How can you take those answers and communicate them in a manner which is customer-centric instead of product-centric? Start by talking about your scientist-customers’ problem rather than your solution and you’ll be headed in the right direction.

There are times when a more product-focused white paper can be appropriate, however. For instance, you may have a new technology which is unfamiliar to your audience and you need to educate them about it. In this case, you have to talk about your solution to some extent. When that is the case, be sure to focus on providing information about the technology, not promotion for the product. You need to take care to ensure the information is objective, communicated in a unbiased manner, is well-referenced with independent sources, and uses independent voices (e.g. voice of the customer) wherever an opinion is necessary.

Formatting a White Paper Effectively

There is no particular length restriction on a life science white paper, but if you are calling it a white paper, your audience is likely expecting it to be somewhat in depth. A two-page minimum for a white paper is a good guideline to adhere to. For much longer white papers, you should consider yourselves constrained by your ability to maintain your audience’s attention. Demonstrating your expertise does not mean writing more than you need to. As is almost always the case, less is more. Be as concise as you can while fully communicating your point.

Avoid walls of text. Too many words and not enough visuals will make your audience less likely to get through your content. Use illustrations where possible, and don’t feel bad using relevant stock imagery to break things up. Ensure the document isn’t boring to the eyes by using brand-relevant colors, shapes, iconography, and other visuals. Ideally, you should have a generalized white paper format which you maintain throughout all of your documents to provide consistency. You want people who read your white paper to know it is your brand’s white paper, even if they didn’t see a logo.

Circling back on what a white paper is and isn’t, you’ll recall that we need a primarily informational document. However, you might not want an entirely informational document. Your job is to sell things, and purely informational things are generally not great at selling. You want to sprinkle some promotion in there. But how? Through creative use of formatting! You don’t want people to become skeptical of the information you are providing them in the body of the white paper, so don’t put promotional content in the body of the white paper! Use clearly-delineated sections to cordon off your promotional content. Help prevent skepticism of your promotional messages by using voice-of-customer (testimonials, etc.) whenever possible. You can also leave your promotional messages to when customers will most expect it – the end of the document. Like almost all effective marketing documents, you don’t want to leave out the call-to-action!

This is a stock image of life science brochure templates and doesn’t say anything meaningful at all, but you probably stopped to look at them because they’re visually appealing.

Deploy Your White Paper Effectively

Far too often, life science companies will write a really good white paper then tuck them off in some remote corner of their website. You have it, use it! Post about it on social media (more than once!), put it somewhere on your website which is relevant but readily findable by anyone looking for that kind of information, and blast it out in an email to a well-segmented section of your audience. If appropriate, use it as the hook for a well-targeted paid advertising campaign. The worst thing you can do after spending the time and resources to create a white paper is to only have a few dozen people ever read it.

Presumably you’ll be using your white paper to generate leads and will therefore have it gated with a download form (although you certainly don’t have to). If it is gated, create a compelling download page for your white paper which previews just enough of the content to make the audience want more but without giving up its most important lessons.

Recap on Effective Life Science White Papers

To write an effective white paper:

  • Understand where your white paper fits within the customer journey.
  • Maintain its primarily informational purpose.
  • Keep to one topic which will be of interest to your audience.
  • Focus on information which most of your audience likely will not know.
  • Allow what you have to communicate to dictate the length.
  • Don’t skimp on the visuals.
  • Clearly separate any promotional messages to avoid creating skepticism about the core topic.
  • Shout it from the rooftops to get attention to it!

White papers are centerpieces of many life science demand generation campaigns. By understanding and implementing these guidelines, they can help drive successful lead generation for your life science company as well.

"Not sure how to best deploy content to help fuel your marketing efforts? Experiencing writer’s block? Don’t spend time fretting, just contact BioBM. Our life science marketing experts are here to help innovative companies like yours craft purposeful, effective content to influence your scientist-customers and encourage them into action."

Stop Hosting Your Own Videos

I know this isn’t going to apply to 90% of you, and to anyone who is thinking “of course – why would anyone do that?” – I apologize for taking your time. Those people who see this as obvious can stop reading. What that 90% may not know, however, is that the other 10% still think, for some terrible reason, that hosting their own videos is a good idea. So, allow me to state conclusively:

Hosting your own videos is always a terrible decision. Let’s elaborate.

Reasons Why Hosting Your Own Videos Is A Terrible Decision:

  1. Your audience is not patient. If you think they’re going to wait through more than one or two (if you’re lucky) periods of buffering, you’re wrong. Videos are expensive to produce. If you’re putting in the resources to make a video, chances are you want as much of your audience as possible to see it. Buffering will ensure they don’t.
  2. Your servers are not built for this. Your website is most likely hosted on a server which is designed to serve up webpages. Streaming video content is probably not your host’s cup of tea. In fact, they’d probably rather you not do it (or tell you to buy a super-expensive hosting plan to accommodate the bandwidth requirements of streaming video).
  3. Your video compression is probably terrible. Your video editing software certainly will export your video into a compressed file. “Compressed,” in this sense, means not the giant, unwieldy raw data file that you would otherwise have. It does not mean “small enough to stream effectively.” You know whose video compression is next-level from anything else you’re going to find? YouTube, Vimeo, or probably most other major services that stream video on the internet as a business.
  4. There are companies that do this professionally. When I was in undergrad and majoring in chemical engineering, the other majors jokingly referred to us as “glorified plumbers,” but I don’t touch pipes. I don’t know the first thing about plumbing. So what do I do when I get a leak? I call a plumber, because they’ll definitely solve the problem far better than I would. Likewise, if you want to host video, why not get a professional video hosting service? There’s plenty of them out there, including some that are both very reputable and inexpensive.

An Example

I’m at my office on a reasonably fast internet connection. It’s cable, not fiber optic, but it’s also 11:30 in the morning – not prime “Netflix and chill” time when the intertubes are clogged up with people binge watching a full season of House of Cards. Just to show you that any bandwidth problems aren’t on my end, I did an Ookla Speedtest:

The internet is fast.

239 Mbps. Not tech school campus internet kind of fast, but more than fast enough to stream multiple YouTube videos at 4k if I wanted to.

And now for the example… I’m not going to tell you whose video this is, but they have an ~1 minute long video to show how easy their product is to use. Luckily for me, they don’t have a lot of branding on it so I can use them as an example without shaming them. The below screenshots are where the video stopped to buffer. Note that the video was not fullscreened and was about 1068 x 600. You can click the images to see them full size and see the progress bar and time at the bottom.

Made it 18 seconds! Off to a slightly less than disastrous start…

28 seconds. Getting there…

Well that didn’t go far. 32 seconds.

37 seconds. There’s no way I’d still be watching this if I wasn’t doing this for the purposes of demonstration.

42 seconds…

51 seconds! Almost there!

“Done” … or not quite done. 56 seconds. I don’t even know why it stopped to buffer here as almost the entire rest of the video was already downloaded.

The video stopped playing 7 times in the span of 64 seconds.

What To Do Instead

Perhaps the most well-known paid video hosting service, Vimeo has a pro subscription that will allow you to embed ad-free videos without their branding on it for $20 / month. There’s a bunch of other, similar services out there as well. Or, if you don’t want to spend anything and don’t mind the possibility of an ad being shown prior to your video, you can just embed YouTube videos. The recommended videos which show after playback can be easily turned off in the embed options. You can even turn off the video title and player controls if you don’t want your audience to be able to click through to YouTube or see the bar at the bottom (although the latter also makes them unable to navigate through your video).

Basically, if you want your videos to actually get watched, do anything other than hosting them yourself.

P.S. – If you’ve read all this and still think hosting your own videos is the correct solution, which it’s not, here’s a tip: upload them to YouTube, then download them using a tool like ClipConverter. This way you’ll at least get the benefit of YouTube’s video compression, which is probably the best in the world.

"Want marketing communications that truly captivate and engage your customers? It’s time to contact BioBM. Our life science marketing experts are here to help innovative companies better reach, influence, and convert scientists."

FAQs: Content and SEO’s Low-Hanging Fruit

Creating content in support of your products and services is hard. Finding something to say which is both unique and valuable to the audience is a non-trivial endeavor, however it remains critical for persuading your audience that your product or service is right for them … and persuading search engines that your website is important.

That said, it’s incredible how many brands overlook this one simple, effective, easy-to-create content tool: the FAQ.

You don’t even have to do the thinking for an FAQ. Your customers do it for you. In your day-to-day sales and support operations, customers are asking questions all the time. All you need to do is document them and their answers, put it on your website, and bingo! – You now have an FAQ.

FAQ Best Practices

It’s absolutely possible to make a terrible FAQ, but really easy not to. If you follow these guidelines when creating your FAQ, you’ll be set:

  • Talk to your sales and / or support teams about the questions that they are getting from customers. If you’re creating an FAQ, you want to be sure it’s answering questions that your customers actually have.
  • The best FAQ questions are broadly relevant and / or address an important question. If you have a question from a person with a niche application which would only be relevant to a small subset of the audience who is also using your product for that application, it’s probably not worthy of adding to the FAQ. If you have too much clutter, people won’t use it.
  • It’s really easy to end up with oceans of FAQ content. Your don’t want your FAQ content to fluster your audience because there is too much of it. In addition to being selective with what content makes the grade for your FAQ section, use design tools such as accordions to help minimize the content overload and help ensure that customers are only presented with the FAQ content which is most relevant to them.
  • Keep FAQ content on the page of the product / service it pertains to whenever possible. Forcing people to navigate away to FAQ content is usually neither a good navigational experience nor the best for SEO.
  • If you have a long FAQ section, try to keep the most important and / or broadly relevant information towards the top, where it will be more likely to be seen.

To give you a better idea of how you may be able to leverage FAQ content, let’s take a look at a few examples.

FAQ Critiques

Agilent’s website makes ample use of FAQ content, which is great. To give an example, I’ll look at the page for their 280FS AA Atomic Absorption Spectrometer. They have a lot of stuff on this page, but they use a left-hand navigation menu with anchor links to help users find the information they need. In the “Support” section there is an FAQ, along with other categories of content, each of which has an accordion feature.

FAQ section on a product page of the Agilent website

Agilent’s FAQ has a good amount of content in it, and they make it more manageable by only showing the questions. You have to click the question to see the answer. Unfortunately, when you click the question, you are directed to a page that has only that one question and answer on it, meaning the page is of relatively low value and has taken the user away from the bulk of the information they are seeking, leading to a sub-optimal user experience (you need to wait for the page to load, then click back to get back to where you were). Additionally, having many pages with “thin” content is far less beneficial from an SEO standpoint than having one page with lots of content. If, for instance, they instead had a nested accordion in which the answer dropped down when it was clicked, this would circumvent the need for individual pages for each answer while still showing a relatively manageable amount of information to each user.

Laboratory Supply Network also makes frequent use of FAQs. FAQs are perhaps of even greater value for distributors and resellers since these companies are often starved of unique content. FAQs, product reviews, and other mechanisms for generating unique content can both improve their SEO and differentiate them from competition who may be selling similar (or the same) products. As an example, we’ll use their Q500 FAQ on Homogenizers.net. Laboratory Supply Network puts their FAQs in a separate tab from other information on the product page, helping to prevent clutter. They also have all the FAQ information directly on the product page, which maximizes the SEO benefit. However, within the FAQ tab, there are no aids to help users find the information which may be of value to them. The only way to see which questions are answered is to scroll through them all – and through their answers. This is non-ideal, especially if there are a lot of questions and / or the questions have long answers. While users will scroll, too much scrolling decreases the likelihood that content near the bottom will be seen.

FAQ section on a product page of the Homogenizers.net website

In Conclusion

FAQs add value for your customer and improve the SEO of your website. As with just about any content generation effort, your primary question should be: “can we do this in a manner which is valuable for our audience?” If you have a complex product or service or there is any common uncertainties that customers have about your business, it’s likely that you can both deliver and receive value through an FAQ. Ensure that you’re following best practices, and you’ll maximize its value.

"Looking to create content which has a discernible impact on your business? Looking for practical, realistic means to improve your search marketing? BioBM helps life science companies with almost any marketing needs. Contact us today and learn how we can help build your company into a powerhouse brand with rapidly growing revenues."

We Just Got Skyscrapered

Just yesterday, we got skyscrapered. No, we didn’t get an office in a giant building or fly an ad from one or anything like that, nor is that some weird pop-culture thing that teenagers are putting on YouTube. We were the target of an attempt at “skyscraper marketing” … and I’m talking about it, so I guess it worked in a sense.

I’ll talk more about this particular instance in a moment, but first I wanted to give an intro to skyscraper marketing for anyone who isn’t familiar with it.

The “What” and “Why” of Skyscraper Marketing

Skyscraper marketing was one method which was popularized after Google’s 2013 Hummingbird algorithm update. To summarize the implications of that in brief: there was once a time when you could “trick” Google into thinking that your website was more important than it was by posting links around the internet pointing to your website. Hummingbird was the Google update that put an end to that once and for all and penalized websites that did not comply. From then on, if you wanted to prove your website’s importance (and thereby improve your search ranks), you needed to earn your backlinks organically.

That’s about the time when content marketing became more important. From that point, not only was it the validation that showed prospects you knew what you were talking about, but it was the primary tool at your disposal to influence your search rankings (beyond the basic on-site optimization, such as optimized URLs and title tags, that everyone does and therefore isn’t a real source of competitive advantage). The more shareable the content, the more backlinks it would likely get, and therefore the better it was for SEO.

Thus, Skyscraper Marketing was devised. At its most basic, I can break it down into a three step process:

  1. Find successful content.
  2. Improve upon it.*
  3. Share it with people who would be interested in it and, in turn, share it themselves.

*The necessity for improvement is debatable, but you do have to do something to it. More on that in a moment…

The “How” of Skyscraper Marketing

Skyscraper marketing is, essentially, a type of influencer marketing in that the important part is the last step – getting people with engaged audiences to share it. That being the case, there are two primary approaches (and you don’t have to choose between them – you can do both at the same time).

The first approach is the incremental improvement approach. You find some good content which you have something to add to / make better / pose a counterpoint to / etc., then distribute it to a bunch of people who would find it relevant and potentially want to share it. In this approach, you’re adding something to the general body of knowledge in the hope that your contributed insight is enough to make it a worthwhile share – especially from people who have large audiences themselves. Again, the goal is to get as many backlinks and as many eyeballs as possible (those goals do overlap) so the more people you reach out to the better.

The second approach is the “stroking one’s ego” approach. In this approach, your goal isn’t necessarily to improve upon good pieces of content, but rather to act as an aggregator. You take really good tidbits from the thinking of a number of different influencers, and repackage them into a single, easily digestible, and readily shareable piece of content, being sure to reference and link to the authors / posts whose thinking you aggregated. You then reach back out to those people and let them know that you published something which referenced them. People, being generally inclined towards things that make themselves seem important, will share your article which highlights their own thinking.

BioBM’s Skyscraper Marketing Tips

As with influencer marketing, you want to take care to do it correctly. If you don’t, you’ll not only waste your time and effort, but you’ll also get a reputation among the influencers in your market as a peddler of junk content. If that happens, skyscraper marketing or other forms of influencer marketing will be more difficult for you in the future. Just as poor quality content can reflect badly upon your brand, asking people to share poor quality content will erode your relationships with those influencers.

To not be “that guy,” here are some useful tips:

  • Don’t spam your network. Only send out good content and only send it to people who would find it genuinely relevant.
  • Don’t plagiarize copy … or ideas. If people realize they’ve heard it all before elsewhere, they probably won’t share it.
  • Note that “improved content” does not mean “longer content.” A lot of people have a habit of focusing on expanding upon an idea rather than improving upon it. Improvement is far more important than expansion. If you make something better or take a novel perspective on an idea, that’s far more worthy of sharing than simply adding more of the same.
  • “Improved content” also doesn’t mean that you need to improve on the idea itself. Communicating it more effectively – for instance, using illustration to more clearly demonstrate a complex point – can be just as valuable.
  • Always remember: your content behaves like a product and must be differentiated!
  • If you’re going to take an ego-driven approach, be sure you show that you have taken the time to fully understand and eloquently explain the idea, and give some praise to the original author without coming of as a flatterer.

So to finish the story…

Upon checking our social media dashboards this morning, I saw this tweet:

I’ve been published more than the average person, but that’s still enough to get my attention so I gave it a quick read through. I ended up not sharing it on our @BioBM twitter account (and I don’t use my personal @CHoytPhD twitter anymore) for a few reasons. Primarily, we have very high standards for what BioBM publishes through our channels. We generally require there to be some element of newness, and we didn’t find there to be any particularly fresh thinking. (Sorry, Joe! No offense intended.) Secondarily, it was a really obvious skyscraper attempt, especially since our idea which was shared wasn’t strongly relevant to the body of the article and was simply one of many listed in bullet point format towards the end. On the other hand, Joe did well not to plagiarize the ideas which he referenced, but rather offered a tidbit of them with a link to the source. That was nice of him. (Thanks, Joe!)

That said, it did engage a discussion on twitter and his post did end up being linked to on our blog, so I suppose Joe can claim victory after all. He’s also welcome to follow this shameless promotion for our “Marketing of Life Science Tools & Services” LinkedIn group and post it there as well. 2262 members and counting!

Just for fun, and because who doesn’t love architecture, here’s a few more images of skyscrapers. All images are courtesy of Unsplash, which in an amazing feat of generosity allows their beautiful, high-resolution images to be used for any purpose and without attribution. I find that so awesome that I’m giving them attribution anyway.


"Innovative companies deserve innovative marketing. If you want to leverage the next generation of marketing strategies to not only help you achieve success, but create genuine strategic advantage for your company, contact BioBM. It’s never too early or too late, but the sooner we get started the more of a head start you’ll have."

Why People Are Loyal … to ANYTHING

I was reading the MarketingCharts newsletter today and saw a headline: “What Brings Website Visitors Back for More?” The data was based on a survey of 1000 people, and they found the top 4 reasons were, in order:
1) They find it valuable
2) It’s easy to use
3) There is no better alternative for the function it serves
4) They like it’s mission / vision

Website Loyalty Data from MarketingCharts.com

I thought about it for a second and had a realization – this is why people are loyal to ANYTHING! And achieving these 4 things should be precisely our goal as marketers:
1) Clearly demonstrate value
2) Make your offerings – and your marketing – accessible
3) Show why your particular thing is the best. (Hint: If it’s not the best you probably need to refine your positioning to find the market segment that it is the best for.)
4) Tell your audiences WHY. Get them to buy into it. Don’t just drone on about the what, but sell them on an idea. Captivate them with a belief!

Do those 4 things well, you win.

BTW, the MarketingCharts newsletter is a really good, easy to digest newsletter – mostly B2C focused but there’s some great stuff in there even for a B2B audience and you can get most of the key points in each day’s newsletter under a minute.

"Captivate your customers’ loyalty. Contact BioBM and let’s turn your marketing program into a strategic advantage."

Speaking to Inquisitiveness

Scientists are naturally curious and inquisitive people. You can leverage this curiosity to empower your marketing.Scientists are very analytical people, in general. This is not surprising and is an easy assumption to make, but many novice life science marketers over-interpret this analytical nature. They presume it to mean that life science marketing should be relatively dry and that it should only provide information. While I admit that life scientists are exceptionally good at sniffing out marketing, and greatly prefer information to gimmicks or catch phrases, that’s not to say that your life science marketing communications need to be boring. What they should do is have an understanding of what is important to your audience and the psychology of your audience. Regardless of the market segment that you are targeting, one thing that you can be reasonably certain of when marketing to any type of scientists is that they will be highly curious and inquisitive, and this is something that you can leverage to your advantage.

The challenge, then is piquing that inquisitiveness. How can you use your audience’s natural scientific curiosity to your advantage? Is your technology interesting or complex? Perhaps you can offer to explain it to them and / or show them how it works. Are you claiming that your company / product / service / technology performs better than that of competitors? Perhaps you can show them why. If your market is extremely niche, or there are a limited number of ways to use a product that you are marketing, you can often draw an even closer link to the underlying science and / or methods, and this close connection with the science can be a powerful draw on scientists desire to learn.

Regardless of the specific technique used, so long as the message stays relevant to the interests of your scientific audience, you can captivate your scientific audience while providing them with information that shows off the benefits of your product or service. The curious scientist will then be much more receptive to further marketing and / or information, is more likely to act, and can be more easily engaged.

"Are you looking for new and better ways to get your customers’ attention? Is your life science marketing just not achieving the desired results? Don’t wait and wonder – act now to start improving your ROI and getting more sales. Call BioBM Consulting and we’ll show you how you can enact positive change, develop highly effective marketing communications, and build a marketing strategy that will take your company’s sales to where they should be."

Life Science SMM: Forums

Forums provide life science tools and services companies with a platform for much more personal engagement with customers.This post is the fifth and final post in a series of primers on various platforms available for life science social media marketing (SMM). The other primers are on Twitter, Facebook, LinkedIn, and YouTube.

Perhaps the most underutilized life science SMM outlets, yet ones that often provide good opportunities, are forums. Forums and bulletin boards are the “original” online social media platforms, far predating facebook, twitter, etc., and many online science forums are old, well-established, and well-trafficked. Such forums include the Protocol Online BioForum, the Biology Online forum, Molecular Station’s Molecular Biology Forum, the Scientist Solutions forum, and SEQanswers. As you may guess from their names, many have specialized focuses, but some are quite general as well. Most of the above, however, are very popular with tens of thousands of visitors each month. That’s quite the audience.

Before utilizing any forum for social media marketing, be sure to read the rules of the forum. Each forum will have different rules and some may limit their usefulness for social media marketing. For example, some may not allow you to represent yourself as a company. Some may not allow you to promote a company or product in a post or in your forum signature. Some may not allow outbound links until you have a certain number of posts. Regardless, be sure to follow the forum rules. Not doing so will only get your posts deleted, your account banned, and create a bunch of negative feelings towards you, your company, and your brand. If you feel the rules are too restrictive, don’t use the forum.

That said, there are a lot of ways that forums can be used to your advantage. Some forums will allow you to post about new products and services, or will have specific sections for you to do so. These posts can attract hundreds or even thousands of views, so they are often well worth it. Many will allow you to link back to your website in those posts as well. Providing expert answers to questions on topics within your company’s area of expertise can also be a valuable way to grow and promote your brand image. This sort of projection of expertise will garner respect for the knowledge of your company and staff and will also build goodwill among scientists in your target fields. Sometimes a scientist will have an issue for which one of your products would be a good solution. In these cases, it is appropriate to recommend it to them, thereby directly generating potential leads. Occasionally a scientist will post specifically about one of your products, either to express satisfaction or dissatisfaction, or to ask for support on how to use it when a problem is encountered. In these cases it is very often advantageous to respond to the customer, and again a chance to project expertise, guide customer sentiment, and build goodwill.

Forums provide life science tools and services companies with a platform for much more personal engagement with customers. Offering support, advice, and expertise, as well as announcing new products, are excellent ways to leverage forums in order to build product awareness, goodwill, and project your brand image to an already engaged audience.

"To most life science tools companies, social media marketing seems hazy, but BioBM can make it crystal clear. With training, consulting, and outsourcing solutions that can provide you with the expert skills you need to build and maintain a high-impact, cross-platform SMM campaign, BioBM can help you leverage these new and rapidly evolving tools to build your brand, promote your products, and even generate demand and leads. If you want to target customers in the highly influential and rapidly growing social media environments, give us a call. We’ll have a frank and honest discussion about where you are, where you want to be, how to get there, and what will be required to do so."

Life Science SMM: YouTube

YouTube is a great platform for sharing, but know where its usefulness reaches its limit.This post is the fourth in a series of primers on various platforms available for life science social media marketing (SMM). The first SMM primer, about the use of Twitter, is available here. The second, on using Facebook for life science SMM, is available here. The third, on LinkedIn, is available here. Check back next week for the last life science social media marketing primer, which will be on the use of forums.

YouTube has become synonymous with video on the internet. Content is literally added faster than you can watch it, even if you had 2500 monitors. According to YouTube’s own statistics, 8 years worth of video content is uploaded to YouTube every day. More content is uploaded in one month than the three major US television networks have created in 60 years. YouTube videos were played 700 billion times in 2010.

That said, YouTube isn’t your average social network. The average YouTube viewer is there for entertainment or information, not socialization, so there are a lot more silent participants and generally less interaction than on more traditional social networks such as Twitter and Facebook. Because of this, YouTube isn’t really a social tool to be used alone, nor is it something that should be tackled separately from other social channels. To get the most from YouTube, it should rather be a part of a greater life science content marketing strategy, and its use should be integrated with your other social platforms.

YouTube is wonderful for content marketing in no small part because it’s so incredibly easy to share. YouTube has its own built-in URL shortening, and viewers can post YouTube content anywhere and embed videos any place that they can post HTML. If your aim is viral and your content is video, YouTube has to be your platform. YouTube is good for more than just viral videos, though. It’s a great place to start or develop engagement with customers. YouTube allows you to link to other content within the video space itself, and you can promote other avenues of social engagement and content as well, such as your twitter account, Facebook page, blog, your YouTube channel, etc. Be sure to make good use of that capability and encourage your audience to interact, share, and connect. Think of this encouragement as the equivalent of what calls-to-action would be in more demand-focused marketing communications. Instead of “buy now”, you’re saying “share”, “follow”, or “subscribe”. Keep your content fresh, and make lots of videos – even if they’re nothing special. Show customers how to use your new products (and encourage them to share their methods via video as well). Introduce your facility or staff. Create “video manuals” for your products. Show your human side, build your brand, make some friends. Get creative, and try to find ways to pique your customers interest. Just don’t waste their time. Videos don’t have to have a high production value (especially for smaller life science companies that aren’t as worried about appearing “finished”), but they should all have a purpose.

Like other social media platforms, there are some things that you definitely should NOT do. Don’t use it as a place to make hard pitches. If you want to use YouTube to lead someone into a sales cycle, lead them to another place first (your website, for example). Also, don’t use too YouTube videos on the static pages of your website (such as your product pages). YouTube videos will show related videos at the end of your video, and this may include competitors’ videos. Also, YouTube is notorious for people “Trolling” – posting inflammatory or degrading remarks in order to elicit a response. Don’t “feed the trolls” by falling into their trap. If someone says something off-topic and / or stupid, just ignore it.

YouTube also allows users to create “Brand Channels“. These channels are homepages for their YouTube content that can be customized with a company’s branding and imagery, and also provides some additional features such as moderation (which shouldn’t be overused!). These are visually nifty, but are not free, so it’s up to you to decide whether a brand channel is worth it.

YouTube is a great place to share your video content and promote engagement with customers. Used in conjunction with other social media platforms, your blog, and other means of providing and distributing content, your life science company can build a powerful tool for engaging researchers.

"Do you like YouTube? We LOVE YouTube! Blending our experience in social media marketing and marketing communications, we can conceptualize high-impact strategies, define winning campaigns, and create awesome videos that leverage YouTube to get your life science tools company more publicity, create a whole lot of interaction with scientists, and help build and project your brand to the world. If you want to combine the powerful tools of video content and social media, then it’s time to call BioBM Consulting. Let’s grow your business, make an impact, and maybe even have a little fun doing it. … And did I mention we love YouTube?"

Search Engine Marketing Tips

Life science search engine marketingThere are many reasons why any life science tools company should be using search engine marketing (SEM), yet many do not. Scientists are frequently on search engines to look for publications, protocols, product info, scientific knowledge, and more. In a field so highly dependent on information, and on such a wide variety of information from so many different sources, you can bet that scientists are on search engines a lot. Search engine marketing can not only provide a large audience to market to, but since you select which search terms you want your ads to appear on, it can provide a highly targeted audience as well. Best of all, and my favorite thing about any cost-per-click (CPC) based marketing – you only pay for results.

Please note that the following advice pertains mostly to major search engines (such as Google, Yahoo, and Bing), as they will have the full set of features that these tips assume the search engine to have. There are certainly other search engine tools that have reasonably good features and very competitive cost-per-click rates, but although some of the advice will likely be applicable to smaller and / or more focused platforms as well, we will leave those for a separate discussion.

Understand how SEM works

If you and your life science company are new to search engine marketing, you’ll want to familiarize yourself with the basics. It’s easy to have a poor ROI if you don’t know what you’re doing. Each search engine will likely have a wealth of literature for you to read and watch, likely enough for you to gain quite a good proficiency with each system if you bother to take the time. For example, you could spend weeks reading all the information that the Google AdWords help center provides. Perhaps one of the most important lessons to learn before you initiate an SEM campaign is how the bidding process works and how CPC is determined. Again using Google AdWords as an example, they have a helpful intro video explaining the process (albeit a bit simplified from how it actually works).

Use the tools that each SEM platform provides

Google AdWords, for example, will provide you with all sorts of lovely info. It will give an index of competition for any given keywords, provide estimates on how many searches are performed for any given term, both globally and within a given region, and estimate the cost-per-click that you would need to bid. It will even provide suggestions on additional search terms, and give historical search estimates month-by-month. This information can help you tremendously in determining what search terms are best to target.

Be an opportunist

In part because life science tools companies do so little search engine marketing compared to the breadth of terms used in the field (and perhaps in part due to many life science marketers general inexperience with SEM), there are a lot of opportunities out there that can drive down your cost-per-click, drive up your ROI, and result in more sales. To start doing this, think like a scientist. What could they be searching for that may not be a product, but may be related to your product. For example, if you are selling DNA extraction kits, perhaps you could target not only users who are searching for DNA extraction kits, but DNA extraction protocols, phenol / chloroform extraction, DNA purification, etc. There are many terms that would indicate that someone is performing DNA extraction. Alternative methods, related upstream or downstream procedures, and even names of competitors products are all good search terms to consider. Find those terms with a low CPC and take advantage of them.

Monitor, update, repeat

Major search engines will try to maximize their income by displaying the ads that make them the most money. This, simply stated, is based on cost per click multiplied by the click-through rate (CTR). Click-through-rate is the rate at which your ad is clicked on by searchers for any given term. If your ad gets clicked on a lot, the search engine gets more money, and you get more visitors. Everyone goes home happy. Search engines will reward ads that have a higher CTR with lower CPC, higher ad placement, or both. An eye-tracking study found that the top-placed ad to the right of Google search results is viewed five times as frequently as the ad that is fifth on the list, so ad placement is an important thing that should not be undervalued. By monitoring your results and tweaking our ads as necessary, you can drive up your CTR, lower your CPC, and improve your ad placement.

One last thing deserves mention. We are often asked by life science companies how much is the correct amount for them to dedicate to search engine marketing. This question doesn’t have a numeric answer. The answer is: as much as you can while getting the desired ROI (and without breaking your budget). Note that this will not be an “infinite” amount of money; you will be limited by the number of searchers. However, so long as you are achieving the desired return-on-investment from your SEM campaign, you should continue to reinvest in it to continue to drive sales growth.

Search engine marketing is a valuable, highly scalable, and readily accessible tool that can generate lots of traffic for your site and, more importantly, lots of sales for your company. Properly utilized with a well-designed site including the appropriate landing pages, your life science tools company can realize a high ROI from your SEM investment and grow both your sales and your company.

"Want to create highly effective life science search engine marketing campaigns? Want to ensure that you get a great ROI from your SEM? Well then, you’ve come to the right place. BioBM Consulting’s expertise running SEM campaigns of all sizes is here for you to leverage. By creating great campaigns from scratch or finding and implementing ways to improve existing campaigns, our services pay for themselves by delivering high-ROI campaigns that get results. If you want SEM campaigns that are effective, efficient, and scalable, contact BioBM. Our experts are here to help life science companies just like yours get the most from search engine marketing."

Life Science SMM: LinkedIn

Using LinkedIn for life science social media marketingThis post is the third in a series of primers on various platforms available for life science social media marketing (SMM). The first SMM primer, about the use of Twitter, is available here. The second, on using Facebook for life science SMM, is available here. Check back for more primers on the use of youtube, forums and other means of life science social media marketing.

LinkedIn is somewhat unique among social media platforms. It is a professional social network. That means that unlike Facebook, Twitter, and other “personal” social platforms, on LinkedIn people are looking to interact on a professional level. While 0.2% of all human-experienced time in the world isn’t spent on LinkedIn (only Facebook can make that claim), it still surpassed 100 million members in March and is a ranked the 13th most popular website (according to Alexa at the time of posting. Perhaps most importantly, LinkedIn provides a unique opportunity to interact with individuals who may otherwise be difficult to reach, influence key opinion leaders, and become a thought leader among a crowd of influential experts.

LinkedIn is also interesting because most of the interaction that your company does on LinkedIn has to be personal – there are very limited ways in which the company, detached from the employee that is performing your SMM, can interact with individuals. Most of your interaction must be done as a person. This in turn requires that LinkedIn be a highly personal endeavor and that employees performing SMM on LinkedIn take ownership of the content that they post. This has pros and cons. On the positive side, your customers will be more receptive to the messages that come from people (rather than companies) and will be more likely to engage with them. On the downside, much of the benefit of developing relationships will be lost if the individual managing your LinkedIn SMM effort changes. In most cases, however, the pros far outweigh the cons.

From a strictly corporate standpoint, LinkedIn does allow you to create a page that provides a brief overview of your company as well as provide a description of your products and / or services. While you should complete your company’s description (it looks more professional), your product and service page will likely be so infrequently viewed that it is unlikely to be worth maintaining unless you have a large amount of resources or your product / service offering is only changed very infrequently. You can also provide a feed of your Twitter and blog, and I recommend doing both since it is a good way to direct viewers to that content as well. These tools, however, are the far smaller component of where value can be realized on LinkedIn.

The overwhelming majority of the value that you can realize on LinkedIn is via groups. LinkedIn groups are places where you can connect and interact person-to-person with people who are very likely to be a) highly networked, b) thought leaders, c) highly targeted to your area of interest. In many cases, the demographic that you want to target will already be congregated into a LinkedIn group. Do you sell products or services to proteomics researchers, for example? There are two groups specifically focusing on proteomics with over 1000 members, and many others that are either somewhat more broadly focused or also highly focused but with memberships in the hundreds. Granted, some of those members probably do not receive group updates and visit the group page only infrequently, but a good portion likely check it occasionally, and perhaps 10% of the members of any given page view it regularly and / or receive daily or weekly e-mail updates. For groups with members in the 1000s, that’s a very good audience ripe for quality content marketing. (Think about it – how much would you love to have hundreds of people attend one of your webinars, etc). If a page for your company’s specialization doesn’t exist, and you think that there may be sufficient interest to sustain a group, then make one! You can gain as much if not more benefit from running your own group, and there are even ways to “brand” the group (via the logo, name, etc.).

Don’t forget that posting on LinkedIn groups, like other forms of SMM, should be approached as content marketing. The benefits to doing so on LinkedIn are even greater, as content that creates discussion is rewarded by placement in the highly visible “most popular discussions” section. Also, since LinkedIn groups all have a moderator, frequent promotional posts may result in censorship or removal from the group. To avoid this, be sure to build some goodwill within the group before you make any pitches.

LinkedIn, while not as popular for life science social media marketing, presents unique opportunities which are potentially higher value than those likely to be created via other social networking platforms. In large part due to the focused communities and personal nature of interaction via LinkedIn, high-value relationships can be built and prospective customers can be more effectively engaged by leveraging an effective social media strategy.

"Are you interested in using LinkedIn or other social media platforms for life science marketing? Want to efficiently build lasting relationships with both existing and potential customers but don’t know how to effectively do so? That’s okay. BioBM Consulting is here to help you. With social media marketing solutions designed especially for small life science companies selling research products and services, we have the niche focus and high degree of marketplace understanding to create custom tailored solutions that create breakthrough marketing ROI for your company. Call us today to discuss how we can help meet your marketing needs."

Life Science SMM: Facebook

Facebook for life science social media marketingThis post is the second in a series of primers on various platforms available for life science social media marketing (SMM). The first SMM primer, about the use of Twitter, is available here. Check back for more primers on the use of youtube and other means of life science social media marketing.

Facebook is hands down the largest social media platform in the world, and it wouldn’t be difficult to argue that Facebook is the most pervasive and influential website that has ever existed. According to their own statistics, Facebook has over 750 million active users and each user spends, on average, about 30 minutes per day on Facebook. The rest of the statistics are almost equally staggering. Users install 20 million applications per day. More than 2.5 million websites have integrated with Facebook. According to Alexa, Facebook is the second most popular website in the world (Google is first), reaching an estimated 44.9% of global internet users on any given day. Over 7% of all pageviews occur on facebook.com; this means that, statistically speaking, for every 14 pages that any internet user anywhere views, at least one of those is on facebook.com. This makes facebook the most viewed website in the world and in my opinion is an absolutely staggering statistic. In the US Facebook is even more pervasive, and a comScore study found that 1 in every 8 minutes spent online is spent on Facebook.

Your customers are on Facebook. Probably a lot of them. In fact, it is very likely that you have more customers that are on Facebook than have ever been to your company’s website. According to our internally compiled data on 400 small life science and analytical laboratory products companies, 31.0% of small life science have a presence on Facebook. In most cases, however, a presence is all it is. There is no engagement. Updates are infrequent and not customer-centric. There is no enticement for customers to like the page, to use the page, to visit the page, or even to view the content that gets posted. That is a heck of a shame, especially since Facebook offers the most versatile social platform available for social media marketing. So what can life science companies do to more effectively utilize Facebook for marketing purposes?

Step 1: Build

Build a great and attractive page. Facebook allows you to custom build html-based pages for your Facebook page, and you should leverage those appropriately. There are also great, free tools to feed in content – we recommend checking out Involver for some great free and paid Facebook apps (we are in no way affiliated with Involver; we just like their apps). Always remember that your customers are almost exclusively on facebook to socialize and be entertained and keep that in mind when designing your page and deciding what content to automatically feed into it.

Step 2: Grow

You have a Facebook page – great! Now to get found. Unlike Twitter, which actively promotes users finding other users with similar interests and doesn’t discriminate between personal and corporate accounts, on Facebook your customers mostly have to actively find you in order to connect with you (the exception to this would involve paid advertising on Facebook). This is a hurdle that you need to actively overcome. Some ideas on how to get around this include placing links to your Facebook page on your website and in e-mails, letting your customers know that you’re on Facebook in support and marketing communications, and offering exclusive Facebook-only promotions. If you can create a clear benefit to “like”ing a page, you’ll get a lot more likes.

Step 3: Engage

There’s almost no value to having a huge fan base if you’re not doing anything with it. Provide your fan-customers with information and content that they will be interested in. Facilitate more interaction amongst your fans. Project your expertise on relevant topics. Because of the way that Facebook determines what should appear on a user’s “top news” news feed, which shows users more updates from the pages and people that they engage with most, that a successful engagement strategy will build on its own successes. Always keep in mind that social media marketing is better suited for branding than lead generation, so try to keep branding as the focus and stay away from making too many pitches or overly discussing your products; tactics that could disengage your audience.

Step 4: Maintain

Don’t let your page or your content get stale! If your incentive for getting your customers to like your page gets old and ineffective, replace it. If you aren’t growing the rate at which your customers like, comment on, or share your content, revamp your strategy. As with any branding effort, the payouts are relatively longer term. Giving up before you can reap such benefits is a huge waste. Return-on-investment from SMM efforts can be difficult to measure and because of this managers often are quick to cut SMM if there is any contraction in the marketing budget or if they are evaluating marketing efforts by standard methodologies. If you are in charge of an SMM effort, be prepared to use “soft” measurements, nonstandard metrics and, perhaps, a few reasonable assumptions to make your case for continuation of SMM.

Social media marketing on Facebook is an integral part of any life science social media marketing campaign, and with the right strategy and execution, it can be a highly effective avenue for SMM as well.

"Life science SMM can be complex and difficult to grasp and analyze. Don’t let that stop you from connecting with your customers on a highly personal level and building critical, long-lasting connections. If you’re looking for a high-power SMM campaign that is not only tailored to your currently needs but can readily adapt to your future situation as well, contact us at BioBM Consulting. You can win the hearts and minds of your customers. BioBM will help you do so."

Life Science SMM: Twitter

Twitter is the most popular platform for life science marketing, and can be a powerful tool when used correctly.This post is the first in a series of primers on various platforms available for life science social media marketing (SMM). Check back for primers on the use of facebook, youtube, and other means of life science social media marketing.

Twitter has undeniably become the social platform of choice for life science marketing. Based upon our in-house research performed on 400 small life science companies (in this case “small companies” is defined as those with 200 employees or less), 39.5% of small life science companies have twitter accounts, however only 31.0% have facebook accounts. Of the life science companies that use twitter, however, only a fraction make optimal use of it. Most commit multiple social media marketing faux-pas, and their marketing efforts are, in whole or in part, wasted as a result.

The first thing to remember about any life science social media marketing, and something that I reiterate over and over again, is that you are effectively on your customer’s “turf”, and you need to play by their rules. They are there for a reason, and that reason may be to network, socialize, follow topics of interest, etc., but you can be relatively certain that they are not there to read a stream of advertisements. If your twitter is effectively just a feed of new product announcements, press releases, sales and promotions, don’t waste your time. Either step up your game or shut your twitter account.

Remember that social media marketing, especially SMM on twitter, is far more about branding as opposed to lead generation. If you’re expecting twitter to be something that’s going to provide a short-term ROI, you’re probably barking up the wrong tree. (there are methods to realize a more near-term ROI, but this should be a small piece of your social media strategy). Think long-term. Think of it as an outlet that will project an image or an expertise. It will be one of the “faces” of your business, and its value will be in helping to shape and control your brand image.

When it comes to social media marketing, it is often good not to think of your target audience as current / potential customers but rather as scientists (or whatever subset of scientists you are looking to target). This will help you get out of the more traditional marketing mindset. Now, what would those scientists be interested in? How can you deliver content that is interesting to them as well as relevant to your business? That line that achieves both interest to your audience and relevance to your business is your sweet spot – stick to that as closely as you can. The source of the content can be external or internal, in fact most sustainable social media strategies by necessity rely more heavily on external content as generating the majority of content internally will either be too much of a burden or leave you posting too infrequently.

This is not to say that some more traditional marketing can’t be worked in, it just has to be communicated in terms of how it would be interesting to your audience. New products can be discussed if they are sufficiently interesting and you can add value to a conversation. Promotions can be announced if they are compelling to your audience. Just try your best to avoid making too many pitches, if any.

The next thing to remember is to engage. You need to promote and create bi-directional communication with your audience. Even if your audience is too large to listen and respond to a significant number of them, reach out to some eventually. Share what they have to say, respond to topics of interest, and talk to them. Just like conversations offline, people like it when what they say is acknowledged. Show your audience that there’s a real person (maybe even one that’s not wearing a tie) behind your twitter avatar. Being human is so much better than being corporate, and will help them foment a positive opinion of your brand and create an emotional attachment.

I’ve heard some prominent life science marketers predict the downfall of twitter as a marketing platform (just as, they say, e-mail has fallen out of favor as a marketing platform). I would go so far as to say they are outright incorrect. Unlike e-mail, where you are not always in control of who is sending you messages, twitter users choose who they want to listen to. If they feel they are being marketed to more than they desire, they’ll simply follow fewer corporate accounts. This can, however, be overcome by using marketing methods that don’t “feel” like marketing (such as content marketing), avoiding pitches, creating engagement, and being human.

Most twitter users don’t know most of the people they follow; they follow them because they’re interested in what they have to say. Put extremely simply, for a life science social media campaign on twitter to be successful, all you have to do is be relevant and interesting.

Don’t forget to follow BioBM on twitter! @BioBM

"Don’t let life science SMM intimidate you. If you want to get more out of your SMM, develop a strategy that will help you engage your audience and deliver value to your company, and / or have your social media marketing professionally and personally executed by life science SMM experts, call BioBM Consulting. You can become an authority in your field via social media. BioBM can help you get there."

New Paper from BioBM

BioBM Consulting has released a new white paper entitled: “Life Science Marketing on a Low Budget: How Start-Ups in the Life Science Tools Sector Can Drive Product Awareness, Sales, and Sustainable Growth on a Limited Budget”. This paper addresses ways for small or start-up life science tools manufacturers with a low marketing budget to achieve a high ROI and drive growth by carefully selecting and properly utilizing the best marketing tools and channels.

This new paper is the first paper released by BioBM. To commemorate this milestone, principal consultant Carlton Hoyt gave the following statement:

Statement from Principal Consultant Carlton Hoyt

BioBM’s development and strong growth has both motivated and allowed us to devote more resources into activities that provide value to our current and potential clients, as well as to the industry in general. We hope our continued growth will allow us to more regularly provide such high-value documents to the life science tools community and look forward to creating more papers and reports in the future.


To learn more about the new paper, to preview it, or to request a copy, please visit: https://biobm.com/idea-farm/reports-papers/

MarCom: Leads vs. Branding

In order to achieve the maximum value from your life science marketing communication efforts, be sure to understand the strengths of each medium.Not all forms of life science marketing communications should be presumed to serve the same purpose and looked at in the same manner. Indeed, the audience themselves have a tendency to view various advertising platforms differently, and treat advertising on each platform according to their views of it. There are also technical considerations which make some platforms more suitable for branding and others for lead generation. By understanding the factors which come into play and how each method is likely to be perceived, we can align our life science marketing communications to be in line with our overall marketing strategy.

Generally, there is a large gap between digital and print advertising. Digital advertising is far more capable of easily promoting immediate action by allowing the process from advertisement viewing to lead generation and capture to be wholly smooth and uninterrupted. At no point do prospective customers ever have to get up from their computers. With print, calls to action are effectively asking customers to actively go and do something, be it make a phone call, go to a website, etc, and therefore are less effective for lead generation due to that additional motivational barrier. There are exceptions to this, however, as well as things that can do to augment any particular platform’s effectiveness at each. Print advertising, for example, can be made far more effective at lead generation by offering captivating promotions that provide additional incentive to take up a call to action. Digital advertising can be made more effective for branding through providing higher-value messages, such as in content marketing, and by increasing the quality of the advertisement itself (think along the lines of “production value” for movies). Social media marketing is an example of an exception to the rule. The rules of social media are different from most digital marketing and SMM is far more based around content, engagement, and other activities which are usually not geared towards short-term lead generation. Indeed, life science social media marketing efforts too heavily focused on traditional marketing and / or advertising are doomed to failure.

This understanding of various marketing platforms and their fit for different marketing purposes must then be reflected in the marketing communications across each platform. If we are looking for short-term revenues then we want to target platforms more amenable to lead generation and capture and design our marketing communications appropriately. For example, such marketing communications should have a strong call-to-action and, when possible, be directly actionable themselves (such as by being hyperlinked). If you are looking to improve your branding, then the marketing communication should make a broader, more generally positive sentiment about the company or product line, or provide value to the customer in ways that compliment and highlight a company’s competencies and products / services.

While not a dichotomy, many marketing platforms can be scaled based on their utility for lead generation or branding. By understanding the unique advantages of various marketing platforms, life science companies can better utilize those platforms to achieve their goals.

"Are your life science marketing communications and advertisements not generating the desired results? Are you looking for a partner who understands all aspects of life science advertising and marketing? Poor marketing communications can stunt sales growth, but BioBM Consulting can help your company conceptualize, create, and deploy high-value marketing communications. We can also revitalize your marketing communications strategy to ensure you’re sending the right messages at the right times to the right people. Call us today to start improving your life science MarCom and growing your sales."

BioBM Launches LifeSciPR

BioBM Consulting, a botique business and marketing consultancy serving life science tools companies, has launched LifeSciPR, a press release site specifically for companies in the life science tools and services sector. LifeSciPR allows all companies in the life science tools sector, as well as public relations agents acting on their behalf, to post press releases free of charge.

While there are many aggregators of general life science news and sites reporting on various life science topics, there are no sites specifically dedicated to the life science research products and services sectors that are both comprehensive and up-to-date,” said Carlton Hoyt, Principal Consultant at BioBM Consulting. “By providing a free platform for all life science tools companies to post releases directly, LifeSciPR will be a comprehensive source for the latest in up-to-date news within the life science tools sector.

Because of the lack of functional press release sites within this highly targeted industry, LifeSciPR will provide companies and PR agents with a unique opportunity to directly speak to relevant communities,” said Douglas Rogers, Director of Internet Services at BioBM Consulting. “We look forward to its adoption and growth. At the same time, we are committed to keeping it free for users and not ruin the viewer experience with advertisements.

LifeSciPR is live and available to use. An RSS feed of the press releases posted to LifeSciPR can be obtained using the following URL: https://biobm.com/press/yadrss/. A feed can also be obtained by following @LifeSciPR on Twitter.