BioBM Consulting has published a new paper entitled: “Superior Experiences – How Small Life Science Companies Can Out-Compete Large, Established Competition.” This paper describes why customer experience can be a comparative strategic advantage for smaller life science companies and why many large companies fail to provide excellent customer experience, details the foundation for strong, branded customer experiences, and discusses what makes for an experience which imparts value onto the brand. Life science marketers who read the paper should gain a better understanding of some of the fundamentals of branding, customer experience, and how the two are closely tied to one another.

Keeping with BioBM’s mission of providing resources to the life science marketing community, “Superior Experiences” is available free of charge. To learn more about the new paper, to preview it, or to request a copy, please visit: https://biobm.com/idea-farm/reports-papers/