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Do Scientists Use AI / LLMs for Product Discovery?

There has been a lot of talk about AI optimization in the marketing world, much of which was spurred by the release of a preprint article published to arXiv (pdf) in September which demonstrated that LLMs could be manipulated to increase product visibility. There is even a term for optimizing for search engines: Generative Engine Optimization, or GEO. Of course, we are immediately interested in whether any of this is meaningful to marketers in the life sciences.

Our friends at Laboratory Supply Network recently beat us to the punch and asked Reddit’s Labrats community if they use LLMs to help them find scientific products. Good question! Apparently it is also one with a clear answer.

This is a relatively small poll, but the results are so skewed that it is likely that the result is telling. In this poll, 80% of scientists responded that they never use AI for product discovery: literally zero percent of the time! Another 14% barely ever use it. Only two respondents said they use it roughly 10% of the time or more, with one saying they use it more than half the time.

Some of the comments indicate that scientists simply don’t see any relative value in AI for scientific product discovery, or see much better value from other means of product discovery.

Comment
byu/LabSupNet from discussion
inlabrats
Comment
byu/LabSupNet from discussion
inlabrats

Another indicated that AI simply might not be helpful specifically within the scientific context.

Comment
byu/LabSupNet from discussion
inlabrats

Here is the full conversation in r/labrats:

Do you use LLMs / AI to get recommendations on lab products?
byu/LabSupNet inlabrats

Maybe there will be a day where scientists adopt AI for product discovery in meaningful numbers, but it seems we aren’t there yet.

"Want scientists to discover your products and services? Contact BioBM. Our efficient and forward-looking demand generation strategies give life science companies the edge to get ahead and stay ahead. The earlier you engage with us, the more we can help. Work with BioBM."

Can Perplexity Reliably Answer Technical Questions in the Life Sciences?

The generative text AI tool Perplexity has rapidly gained popularity in the life sciences for its ability to show its references when answering. As those references can include scholarly articles, it has great potential as a literature review assistant for scientists. AIs are well-known for both hallucinations and inaccuracy, however, and being incorrect even a small percentage of the time is normally not something a professional scientist can allow.

We therefore decided to set up a little experiment: we asked three subject matter experts in the life sciences to ask perplexity a series of questions of increasing difficulty, then evaluate the answers:

  1. A question which a grad student should be able to answer relatively easily
  2. A question which most PIs in the field would be able to answer
  3. A question requiring very specific knowledge to answer. Something which a scientist wouldn’t know unless it was within their specific research area.

Here’s what they asked, what Perplexity had to say, verbatim, and the scientists’ take on Perplexity’s responses.

"Some quick notes on this experiment: The scientists were not asked to proof / correct Perplexity’s responses, but rather just to provide overall feedback, which is found below the questions. They all used the free version."

Steve Perrault, PhD, former Associate Director of Research & Development at Foundation Medicine

Q1: What cell type is targeted by mRNA vaccines?

mRNA vaccines primarily target and deliver their mRNA cargo to antigen-presenting cells (APCs), particularly dendritic cells and macrophages.

Upon administration, the mRNA encapsulated in lipid nanoparticles is taken up by APCs. Once inside the APCs, the mRNA is released into the cytosol and translated into the encoded antigenic protein.

This antigenic protein is then processed and presented on the surface of the APCs in the context of major histocompatibility complex (MHC) molecules, allowing for the activation of antigen-specific T cells and initiation of an adaptive immune response.

The ability of mRNA vaccines to efficiently target and activate APCs in vivo has been demonstrated in studies using non-human primates like rhesus macaques.

These studies have shown that modified mRNA vaccines can effectively deliver their mRNA cargo to APCs, leading to robust antigen expression and subsequent activation of antigen-specific T cells.

Furthermore, the size of the lipid nanoparticles used for mRNA delivery plays a crucial role in their trafficking and uptake by APCs. Studies have shown that nanoparticles within a specific size range (around 20-100 nm) can efficiently drain into lymph nodes and penetrate the paracortex region, where APCs reside, facilitating their uptake and antigen presentation.

In summary, mRNA vaccines primarily target and deliver their mRNA cargo to antigen-presenting cells, particularly dendritic cells and macrophages, enabling the expression of the encoded antigenic protein and subsequent activation of antigen-specific T cells, which is a key mechanism underlying their immunogenicity. mRNA vaccines primarily target and deliver their mRNA cargo to antigen-presenting cells (APCs), particularly dendritic cells and macrophages.

Upon administration, the mRNA encapsulated in lipid nanoparticles is taken up by APCs. Once inside the APCs, the mRNA is released into the cytosol and translated into the encoded antigenic protein.

This antigenic protein is then processed and presented on the surface of the APCs in the context of major histocompatibility complex (MHC) molecules, allowing for the activation of antigen-specific T cells and initiation of an adaptive immune response.

The ability of mRNA vaccines to efficiently target and activate APCs in vivo has been demonstrated in studies using non-human primates like rhesus macaques.

These studies have shown that modified mRNA vaccines can effectively deliver their mRNA cargo to APCs, leading to robust antigen expression and subsequent activation of antigen-specific T cells.

Furthermore, the size of the lipid nanoparticles used for mRNA delivery plays a crucial role in their trafficking and uptake by APCs. Studies have shown that nanoparticles within a specific size range (around 20-100 nm) can efficiently drain into lymph nodes and penetrate the paracortex region, where APCs reside, facilitating their uptake and antigen presentation.

In summary, mRNA vaccines primarily target and deliver their mRNA cargo to antigen-presenting cells, particularly dendritic cells and macrophages, enabling the expression of the encoded antigenic protein and subsequent activation of antigen-specific T cells, which is a key mechanism underlying their immunogenicity.

Q2: How do mRNA vaccines escape endosomes?

mRNA vaccines are delivered into cells encapsulated in lipid nanoparticles (LNPs). For the mRNA to be effective, it must escape from the endosomes into the cytoplasm where it can be translated into proteins. The endosomal escape process is facilitated by the ionizable lipids in the LNP formulation:

  • Upon endocytosis, the LNP becomes trapped in an endosome, which is an acidic compartment within the cell
  • The acidic environment of the endosome causes the ionizable lipids in the LNP to become positively charged
  • This positive charge allows the LNP to interact with and disrupt the negatively charged endosomal membrane through electrostatic interactions
  • The shape change and disruption of the endosomal membrane enables the release of the mRNA cargo from the endosome into the cytoplasm
  • Optimizing the pKa values and lipid tail structures of the ionizable lipids can enhance their ability to become protonated and facilitate endosomal escape
  • Early endocytic compartments like recycling endosomes have been identified as key sites for productive mRNA escape, whereas prolonged retention in late endosomes leads to mRNA degradation
  • So in summary, the ionizable lipids undergo a charge-induced shape change in the acidic endosome that allows the LNP to disrupt the endosomal membrane and release its mRNA cargo into the cytosol for translation

mRNA vaccines are delivered into cells encapsulated in lipid nanoparticles (LNPs). For the mRNA to be effective, it must escape from the endosomes into the cytoplasm where it can be translated into proteins. The endosomal escape process is facilitated by the ionizable lipids in the LNP formulation:

  • Upon endocytosis, the LNP becomes trapped in an endosome, which is an acidic compartment within the cell
  • The acidic environment of the endosome causes the ionizable lipids in the LNP to become positively charged
  • This positive charge allows the LNP to interact with and disrupt the negatively charged endosomal membrane through electrostatic interactions
  • The shape change and disruption of the endosomal membrane enables the release of the mRNA cargo from the endosome into the cytoplasm
  • Optimizing the pKa values and lipid tail structures of the ionizable lipids can enhance their ability to become protonated and facilitate endosomal escape
  • Early endocytic compartments like recycling endosomes have been identified as key sites for productive mRNA escape, whereas prolonged retention in late endosomes leads to mRNA degradation
  • So in summary, the ionizable lipids undergo a charge-induced shape change in the acidic endosome that allows the LNP to disrupt the endosomal membrane and release its mRNA cargo into the cytosol for translation

Q3: What’s the structure of the ionizable lipid used for endosome escape with mRNA vaccines?

The ionizable lipids used in mRNA vaccines like the Pfizer and Moderna COVID-19 vaccines have a unique structure that facilitates endosomal escape and delivery of mRNA into cells.

Key Structural Features:

Ionizable Head Group: The lipids contain a protonatable or ionizable amino head group, typically a tertiary amine. This allows the lipid to be neutral at physiological pH but become positively charged in the acidic environment of endosomes.

Branched Lipid Tails: The lipids have branched or multi-tail lipid chains, rather than linear tails. This branched structure is believed to promote a cone-shaped molecular geometry that aids in endosomal membrane destabilization and escape.

Pfizer’s ALC-0315 has four short branched tails.

Moderna’s SM-102 has three branched tails, one of which is longer.

Ester Linkers: The lipid tails are often connected to the head group via ester linkers, which can influence the biodegradability and potency of the lipid.

The combination of the ionizable head group, branched tails, and ester linkers allows these lipids to effectively complex with mRNA, facilitate endosomal escape through the proposed “proton sponge” effect and membrane destabilization, and enable cytosolic delivery of the mRNA cargo.

Bonus historical science question: How did DNA nanotechnology start?

DNA nanotechnology originated from a landmark theoretical paper published in 1982 by Ned Seeman, which proposed the idea of using DNA molecules to create nanostructures.

This seminal work laid the foundation for the field and sparked the development of various techniques and applications in DNA nanotechnology.

The key idea proposed by Seeman was to exploit the predictable base-pairing interactions of DNA to construct artificial nanostructures with precise control over their shape and size.

He envisioned using synthetic DNA strands designed to self-assemble into desired geometries, taking advantage of DNA’s inherent programmability and molecular recognition capabilities.

The first experimental demonstration of this concept came in the early 1990s when Seeman and his colleagues successfully constructed DNA-based nanostructures, such as a cube and a truncated octahedron.

These initial achievements paved the way for the rapid growth of DNA nanotechnology, leading to the development of various techniques like DNA origami, DNA tiles, and DNA nanorobots.

Over the years, DNA nanotechnology has evolved into an interdisciplinary field, bringing together researchers from diverse areas like chemistry, physics, materials science, and computer science to explore the potential of DNA-based nanostructures for various applications, including nanoelectronics, biosensing, drug delivery, and molecular computing.

Steve’s take on Perplexity:

Steve said Perplexity was “pretty solid” but criticized it for a “lack of context, like if you’re in that field and wanting to understand a bigger picture based on a question, that isn’t there.”

But on a super reductionist view it seems pretty good. Like, what someone might give on an exam answer after studying, but not what someone who really knows a field should hopefully say to provide that bigger picture.

I don’t see anything “wrong” but someone who really knows their stuff would give a broader answer. This comes across as a pre-med major who’s really good at studying, and the tech details are accurate.

For the second two questions, if someone asked me this I would give a context of this solving a problem that had been around since 1960s, was solved by someone at UBC, how it was solved, why it matters. Things that provide way more depth.

Regarding the bonus historical question on the origins of DNA nanotechnology which he decided to ask, he said: “This is accurate but misses the nuances that one can only know from really diving into it. I wouldn’t expect AI to come up with that. Probably not possible. But the technical details are right.”

Hussain Dahodwala, PhD, Associate Professor at the IBBR Institute for Bioscience and Biotechnology Research and former Director, Upstream Process Development at the National Institute for Innovation in Manufacturing Biopharmaceuticals (NIIMBL)

Q1: What are the challenges in enzyme engineering and what advances are anticipated in enzyme engineering for biobetters?

The key challenges and advances in enzyme engineering for biobetters are:

Challenges in Enzyme Engineering:
• Enzymes often have poor stability under industrial conditions, such as high temperatures, pressures, and organic solvents. This leads to poor product yields.
• Enzymes may have narrow substrate specificity, limiting their ability to work with non-natural substrates.
• Enzymes can be difficult to produce at scale in industrial fermentation processes.

Advances in Enzyme Engineering:
• Enzyme engineering techniques like directed evolution, rational design, and semi-rational design are being used to improve enzyme properties such as activity, specificity, stability, and stereoselectivity.
• Computational methods and machine learning are helping to expand the enzyme design space and accelerate the discovery of novel enzymes with desired properties.
• Strategies like enzyme immobilization, molecular modifications, and the use of nanoparticle or cell-based delivery systems are being explored to enhance the stability and performance of enzyme therapeutics.
• Advances in biotechnology and recombinant expression are enabling the industrial-scale production of engineered enzymes.

Overall, enzyme engineering is a rapidly advancing field that is critical for developing efficient, stable, and versatile biocatalysts to enable sustainable and cost-competitive bio-based processes.

Q2: What is the inspiration for Biomanufacturing 4.0 and how is it different from current biomanufacturing?

Biomanufacturing 4.0, also known as Pharma 4.0, is inspired by the broader Industry 4.0 concept and is focused on the digital transformation of biomanufacturing processes. The key differences between Biomanufacturing 4.0 and current biomanufacturing practices are:

  1. Increased use of advanced digital technologies: Biomanufacturing 4.0 leverages technologies like artificial intelligence, machine learning, digital twins, and advanced process control to enable greater process visibility, optimization, and predictive capabilities.
  2. Emphasis on data-driven decision making: Rather than relying solely on empirical knowledge, Biomanufacturing 4.0 aims to incorporate data analytics and modeling to make more informed, data-driven decisions throughout the product lifecycle.
  3. Shift towards continuous improvement: Biomanufacturing 4.0 promotes a culture of continuous improvement, enabled by the increased process understanding and agile regulatory frameworks that allow for more efficient implementation of process changes.
  4. Enhanced supply chain robustness: The advanced process control and predictive capabilities of Biomanufacturing 4.0 can lead to improved supply chain reliability and the ability to better manage variability, ultimately enhancing product quality and availability.
  5. Accelerated product development: The digital tools and data-driven approach of Biomanufacturing 4.0 can help compress product development timelines, allowing for faster access to life-changing therapies.

In summary, Biomanufacturing 4.0 is inspired by the broader Industry 4.0 vision and aims to transform biomanufacturing through increased digitalization, data-driven decision making, and a focus on continuous improvement and supply chain robustness.

Q3a: What are non-canonical redox co-factors and how do we use them in cell culture?

Non-canonical redox cofactors (NRCs) are chemical compounds that can serve as alternatives to the natural cofactors like NAD(P)+ and NAD(P)H in biological redox reactions. Some key points about NRCs:
NRCs can overcome the limitations of natural cofactors, enabling specific delivery of reducing power outside of biological constraints and providing alternative reduction potentials to overcome thermodynamic barriers.

Examples of NRCs include 3-carbamoyl-1-phenethylpyridin-1-ium chloride (P2NA+) and 3-acetylpyridine adenine dinucleotide, which have been used in purified enzyme-based redox catalysis to increase economic viability and drive thermodynamically unfavorable reactions, respectively.

Researchers have developed methods to engineer microbes like E. coli to biosynthesize NRCs like nicotinamide mononucleotide (NMN+) to enable their full integration with renewable biomanufacturing processes. This involves developing growth-based screening platforms and exploring pathway combinations to achieve high intracellular NMN+ levels.

Using NRCs in cell culture can provide more economical and scalable biotransformation, as well as enable exquisite control and expand the range of chemistries accessible compared to natural cofactors. However, the impact of NRC accumulation on cell fitness must also be considered.

In summary, NRCs are emerging as important tools in cell-free biosynthesis and metabolic engineering to overcome the limitations of natural cofactors and enable new capabilities in biocatalysis and biomanufacturing

Perplexity did not attempt to answer the second part of the question, and Hussein made another attempt to get it to answer.

Q3b: How to use non canonical redox co-factors in cell culture?

Based on the search results, here is how non-canonical redox co-factors can be used in cell culture: Metabolites and post-translational modifications (PTMs) can regulate cell signaling and gene expression through non-canonical mechanisms. Metabolites can serve as co-factors for enzymes and modify proteins through PTMs like palmitoylation, glutathionylation, and acetylation. These PTMs can alter protein interactions, stability, and function, thereby aligning cellular processes with changes in metabolic state. For example, glutathionylation of the transcription factor NF-ÎşB decreases its ability to bind DNA, linking redox state to gene expression. Histone modifications like lactylation and crotonylation can also regulate gene transcription in response to metabolic cues. Additionally, palmitoylation can increase protein stability by blocking ubiquitination and proteasomal degradation. Several studies have demonstrated the use of non-canonical redox co-factors to modulate cell signaling and death pathways in cell culture: 

  • Dihydroartemisinin, a semi-synthetic derivative of artemisinin, induced ferroptosis in pancreatic cancer cells by altering redox homeostasis and lipid peroxidation.
  • The natural product 11-methoxytabersonine triggered necroptosis in glioblastoma cells through ROS generation, calcium signaling, and mitochondrial dysfunction.
  • Xanthohumol, a chalcone from hops, activated the Nrf2 antioxidant pathway while inhibiting NF-ÎşB in pancreatic cancer cells, leading to reduced inflammation and oxidative stress.
  • Sulforaphane, an isothiocyanate from cruciferous vegetables, upregulated Nrf2 and antioxidant enzymes while downregulating NF-ÎşB in breast cancer and macrophage cell lines.

In summary, non-canonical redox co-factors like metabolites and their PTMs can be leveraged in cell culture to modulate signaling pathways, gene expression, and cell death mechanisms in a targeted manner by exploiting their unique biochemical properties.

Hussain’s take:

These are questions that I regularly encounter in scientific conferences and use them to test graduate student knowledge. I can say that these questions can be answered by biotechnologists with a few years of experience.

The questions chosen were 2 parts each. One part would require” book learning” and the second part would require domain knowledge, some experience and “intelligence” in order to answer.

In all 3 examples: Perplexity AI did an acceptable job in text mining the first half of the question. The definitions and concepts asked were answered more accurately and with more clarity, including citation than one would expect humans to remember. 

Complexity of jargon was increased with each question and in each case Perplexity AI was able to text mine the definitions. For reference, in my experience many grad students fumble at the third question.

However in every question, perplexity AI ignored the second half of the question beyond the definitions. In other words it does great at “What is” and fails at “how to”.

Separating the questions was attempted with the third question, and AI failed to give an answer.

Chris Bjornsson, PhD, Embedded 3D & Automated Microscopy Specialist at ZEISS.

Q1: How many tissue types are there in the human body?

There are four main types of tissues in the human body: epithelial, connective, muscle, and nervous tissues.

Epithelial Tissues
Epithelial tissues are sheets of cells that cover exterior surfaces of the body, line internal cavities and passageways, and form glands. Their main functions include protection, secretion, absorption, and excretion.

Connective Tissues
Connective tissues bind together and support other tissues. They include bone, cartilage, blood, adipose (fat), and fibrous connective tissues like tendons and ligaments. Their main functions are to bind, support, protect, insulate, store energy, and produce blood cells.

Muscle Tissues
Muscle tissues are composed of cells called muscle fibers that have the ability to contract or shorten, allowing for movement. There are three types: skeletal (voluntary), smooth (involuntary), and cardiac (heart muscle).

Nervous Tissues
Nervous tissues are composed of neurons and neuroglial cells that propagate electrochemical signals called nerve impulses, enabling communication within the body and the processing of responses. The different tissue types work together to perform the various functions required for the human body to operate and maintain homeostasis.

Q2: How many orders of light does it take to form a microscope image?

To form a microscope image, it takes at least two orders of light according to the Abbe theory of image formation. The key points are: 

  • According to Ernst Abbe’s theory, for a specimen detail to be resolved in the microscope image, the objective lens must capture at least two orders of diffracted light from the specimen, such as the 0th order (undiffracted light) and the 1st order of diffraction.
  • The more diffracted orders that are captured by the objective lens, the more accurately the image will represent the original specimen details.
  • Using immersion oil between the objective lens and specimen allows more diffracted orders to be captured compared to air, resulting in higher resolution. 
  • Blue light is diffracted at a smaller angle than red or green light, so objectives can capture more diffracted orders of blue light, further improving resolution.

So in summary, capturing just the 0th order undiffracted light is insufficient to form a resolved image. At minimum, the 0th and 1st diffracted orders must be captured by the objective lens to resolve specimen details according to Abbe’s theory.

Q3a: How does the wavelets model work to create a maximum intensity projection?

Wavelets are not directly used to create maximum intensity projections (MIPs) in medical imaging. MIPs are created by taking the maximum voxel value along a particular viewing direction and projecting it onto a 2D image plane. The wavelet transform is a mathematical tool that decomposes a signal (like an image) into different frequency components at different scales or resolutions. It can be useful for tasks like image denoising, compression, and feature extraction, but it is not the primary technique used for MIP rendering. MIPs are typically computed directly from the 3D volumetric image data by the following steps: 

  1. The viewing direction is chosen (e.g. axial, coronal, sagittal).
  2. For each pixel in the 2D projection plane, the maximum voxel value is found along the corresponding ray through the 3D volume in the chosen viewing direction.
  3. This maximum value is assigned to that pixel, creating the MIP image.

So in summary, while wavelets have many applications in image processing, the maximum intensity projection algorithm operates directly on the voxel data itself by finding the maximum value along rays through the volume. Wavelets are not an inherent part of the MIP rendering process.

Q3b: How does the wavelets model work to create an extended depth of focus?

The wavelet model works to create an extended depth of focus (EDF) image by combining in-focus regions from a stack of images captured at different focal planes using the wavelet transform. The key steps are: 

  1. A stack of images is acquired by capturing the same scene at different focal planes along the optical axis. 
  2. The wavelet transform is applied to each image in the stack, decomposing them into different frequency subbands at multiple scales.
  3. For each spatial location and wavelet subband, the coefficient with the maximum absolute value across the image stack is selected. This selects the in-focus information from the stack.
  4. The selected wavelet coefficients are used to reconstruct a composite wavelet representation, which corresponds to an EDF image containing the in-focus regions from across the stack.
  5. Optional post-processing steps like enforcing local smoothness of the depth map and avoiding saturation/noise accumulation can further improve the results.

The key advantage of using wavelets is that they provide a multi-scale representation that can effectively isolate in-focus and out-of-focus regions based on their different frequency characteristics. The maximum selection rule across the stack allows combining the in-focus information into a single composite image with an extended depth of field. This wavelet-based approach, especially the complex wavelet variant, has demonstrated state-of-the-art performance for EDF microscopy imaging compared to other traditional algorithms.

Chris’ take:

I’m impressed! I even tried to mess it up on the 3rd question but it caught me. Fast, too. I’ll actually start using it and spreading the word!

There was one error, i should mention, when it comes to how many orders of light are needed to form an image…it can be any two orders, and doesn’t necessarily need to include the 0th order. It can be 0+1 or 1+2 or 2+3 etc… The first part of that answer was correct, but the final summary statement was wrong.

Takeaways

Perplexity isn’t perfect, and is likely better at answering “what is” type questions than “how to” type questions. If you want to get a lot of context behind the answers, you’ll likely have to dig a bit. However, in these experiments it did seem to be relatively accurate, with few obvious errors. Used with caution, it can make a solid research companion and speed up literature review considerably.

"Scientists are increasingly using AI, which means that you need to be planning for their AI-enabled future. You’ve heard of search engine optimization, but how much do you know about AI optimization? Don’t be intimidated, just partner with BioBM. We stay at the forefront of organic optimization techniques so that you can stay at the forefront of scientists’ product and service discovery. Contact us today."

Don’t Stress About “Nofollow” Backlinks

TL;DR Summary

  • Sites can use the HTML tag rel=”nofollow” to instruct search engines not to credit a link with any importance for the purposes of SEO
  • These instructions don’t carry authority: they are merely suggestions
  • Search engines, including Google, choose whether to listen to the nofollow suggestion or not
  • They generally do not listen to the suggestion
  • If you can generate contextually relevant backlinks from sites which use nofollow tags, go for it! You’ll likely get value from them regardless. Just don’t be spammy.

The History of HTML Link Relationship Tags

As the name implies, a link relationship tag provides context to search engines and other automated crawlers on the nature of the relationship between the source page and the destination page. Some very common ones which marketers may run into are rel=”sponsored”, which denotes links in sponsored content, rel=”ugc” which denotes links in user-generated content, and rel=”nofollow”, which is supposed to tell search engines to completely ignore a link. There are over 100 link relations recognized by the Internet Assigned Numbers Authority, however, most of which are somewhat arcane and not used by search engines in any way which would be meaningful to marketers.

Link relationship tags, AKA rel tags, came into being in 2005, largely in response to the need for a nofollow tag to combat the excessive blog, comment, and forum spam which was extremely prevalent through the 2000s. Nofollow was proposed by Google’s Matt Cutts and Blogger’s Jason Shellen. For a long time, because they didn’t have a better option, Google and other search engines treated nofollow tags as law. Not only would they give no SEO benefit to nofollow links, but for a long time Google wouldn’t even index them.

The Evolution of Nofollow

As blog and comment spam became less of an issue, and as search engines became much more powerful and able to understand context, nofollow and similar relationship tags became less important to the search engines. Google effectively said as much in an announcement on their Search Central Blog on September 10, 2019:

When nofollow was introduced, Google would not count any link marked this way as a signal to use within our search algorithms. This has now changed. All the link attributes—sponsored, ugc, and nofollow—are treated as hints about which links to consider or exclude within Search. We’ll use these hints—along with other signals—as a way to better understand how to appropriately analyze and use links within our systems.

Why not completely ignore such links, as had been the case with nofollow? Links contain valuable information that can help us improve search, such as how the words within links describe content they point at. Looking at all the links we encounter can also help us better understand unnatural linking patterns. By shifting to a hint model, we no longer lose this important information, while still allowing site owners to indicate that some links shouldn’t be given the weight of a first-party endorsement.

As stated in the post, as of March 1, 2020 Google changed the role of link relationship tags, making them suggestions (or, in Google’s words, “hints”) rather than rules.

Context Is Key

As search engines continue to become more intelligent and human-like in their understanding of context within content, life science SEO professionals need to pay greater attention to context. A nofollow backlink with just one or two sentences in a comment on a relevant Reddit post may be worth more than an entire guest post on a site with little other content relevant to your field. Focus on doing all the things which you should be doing anyway, regardless of whether the link is nofollow or not:

  • Post links only in relevant places
  • Contribute meaningfully to the conversation
  • Don’t be spammy
  • Keep your use of links to a minimum
  • Write naturally and use links naturally. Don’t force it.

Case: Laboratory Supply Network

Laboratory Supply Network started a backlinking campaign with BioBM in August 2023 which relied almost entirely on backlinks in comments from highly reputable websites (including Reddit, ResearchGate, and Quora), all of which use nofollow tags on their links. At the start of the campaign, their key rank statistics were:

  • Average rank: 26.08
  • Median rank: 14
  • % of terms in the top 10: 45.00% (63 out of 140)
  • % of terms in the top 3: 21.43% (30 out of 140)

Less than 8 months later, in March 2024, we had improve their search rank statistics massively:

  • Average rank: 17.54
  • Median rank: 7
  • % of terms in the top 10: 61.11% (88 out of 144)
  • % of terms in the top 3: 39.58% (57 out of 144)

Backlinking was not the only thing that Laboratory Supply Network was doing to improve its SEO – it has a longstanding and relatively consistent content generation program, for instance – but the big difference before and after was the backlink campaign (which, again, relied almost entirely on nofollow backlinks!) In the previous year, LSN’s search statistics didn’t improve nearly as much.

Conclusions

Backlinking has long been a key component of a holistic SEO strategy, and it remains just as important as ever. Links are an important signal telling Google and other search engines what content is relevant and important with regards to any particular topic. While many highly reputable sites use rel=”nofollow” to try to discourage link spam, most link spam is more effectively dealt with in other ways, such as manual, automated, or community-driven moderation. Google knows these other moderation tools have become more effective, and therefore allows itself to treat the nofollow tag as more of a hint than a rule. If you are performing SEO for your life science company, don’t avoid sites just because they use nofollow. You can achieve good results in spite of it.

"Looking to improve your search ranks and boost your organic lead generation? Work with BioBM. For over a decade, BioBM has been implementing proven SEO strategies that get our clients get to the top of the search ranks and stay there. Don’t wait. Start the conversation today."

AI-based Language Models: the End of Life Sciences Copywriters?

On November 30th, 2022, the world witnessed a technological revolution that would forever alter the landscape of content generation and communication. It was a day that will be remembered as the birth of a digital entity that came to be known as “Chat Generative Pre-Trained Transformer,” or simply ChatGPT. Some likened it to a harbinger of a new era, while others couldn’t help but draw parallels with the fictional dystopian Artificial neural network-based conscious group mind and artificial general superintelligence system known as Skynet from the Terminator franchise.

OpenAI, the visionary organization behind this innovation, had unleashed ChatGPT onto the digital stage, equipped with an astounding arsenal of knowledge. This cutting-edge AI model had ingested a staggering 570 gigabytes of data from various sources across the internet, comprising a mind-boggling 300 billion words. It was the culmination of years of research and development, resulting in a language model capable of understanding and generating human-like text on a scale never before seen.

As ChatGPT took its first virtual breath, it marked the beginning of a new chapter in the world of life science copywriting and content creation. This AI juggernaut had one goal (for the sake of this blog post’s plot at least): to revolutionize the way businesses and individuals interacted with written content. Gone were the days of struggling to craft compelling copy, as ChatGPT was poised to become the ultimate tool for content creators worldwide. 

The global response was swift and diverse. Some celebrated ChatGPT as a boon, an AI-driven ally that would transform the way we communicate and create content, making it more efficient and accessible. Others, however, raised concerns about the implications of such advanced technology, fearing the potential for misuse and its impact on employment in the creative industry. In today’s blog post, this is exactly what we’ll be discussing: The rise of different AI-based language models (including ChatGPT, Gemini, Phind, and more), their advantages, and more importantly, their limitations in the world of life sciences copywriting, to ultimately answer the question that all of us have been asking ourselves: Are AI-based Language Models the end of Life Sciences Copywriters? 

No, they are not. And please excuse our unorthodox approach to this blog post, we know we should build things up throughout the post to keep you hooked, and deliver the final answer in the end, but our copywriters took it personally. Regardless, we’ll be pitting ourselves against ALMs in the most unbiased way possible: exposing the human limitations of using ALMs, before discussing ALMs’ limitations and why we believe they are still a long way from taking our jobs away. 

Proper Prompt Engineering: 

Put simply, the output of ALMs are as good as the input you give them. You need to design a prompt to feed into the ALM that is detailed, yet not convoluted, to get an optimal output, which might sound simple and straightforward, but it really isn’t. Here are a few tips to writing a solid prompt: 

  1. Know what your objective is. It might be obvious to you, but you need to make sure the ALM understands it too. 
  2. Provide contextual details. 
  3. Keep it clear and concise.
  4. Provide the ALM with reference material (keep in mind the limitations of some ALMs, like ChatGPT, who only has access to information pre-september 2021).
  5. Set constraints. (e.g: use references dating from 2015 forward)
  6. Specify the desired format.

So next time you’re not satisfied with your ALM’s output, make sure you give it a solid prompt first. However, the question that now asks itself is, is a solid prompt still enough to produce life sciences copy that is on par with what you are writing? Let’s compare some ALM output to human-written copy on the website of a mid-sized CRO for their preclinical ophthalmology services. 

Round 1

What they wrote:
HEALTHY EYES TO ENVISION A CLEARER FUTURE

In the fourth century B.C, Plato wrote that light emanated from the eye, seizing objects in its ray, which allowed us to see them. Centuries later, our understanding of ocular anatomy and physiology has drastically improved. In addition, what was once perceived by humans of antiquity as a punishment from the gods, is today perceived as what it truly is: pathological processes that stem at the molecular level, and manifest all the way up to the systemic level.

Ophthalmic diseases have the potential to take away what many agree is the most important and valued of the 5 senses: our vision.

At […], we have a vision. A vision of a world where ophthalmic diseases are history, just like Plato’s extramission theory. With your pipelines, our expertise, and a wide selection of models with immediate availability, we believe that our vision might one day come true. Let’s start your study today.

The prompt we used:

I need you to write me the title and first paragraph (around 170 words in total) of a landing page copy. The company you are writing for  is a CRO. The landing page at hand is an ophthalmology models landing page.

ChatGPT’s output:

Title: “Revolutionize Ophthalmic Research with […] Cutting-edge CRO Solutions”

Paragraph:

Welcome to […], your trusted partner in advancing ophthalmic research through unparalleled Contract Research Organization (CRO) services. As a leader in the field, we understand the critical importance of innovative models in unraveling the complexities of eye-related disorders and developing breakthrough therapies. Our Ophthalmology Models Landing Page is your gateway to a diverse range of meticulously designed preclinical models that precisely mimic the intricacies of ocular conditions. At […], we believe in driving scientific progress, and our collection of ophthalmic models stands at the forefront of transformative research. With a commitment to excellence, our team of experts collaborates with you to accelerate drug development, optimize trial outcomes, and propel your ophthalmology projects to new heights. Explore our cutting-edge models, elevate your research capabilities, and join us in shaping the future of ophthalmic medicine. […]: Pioneering CRO Solutions for Visionary Research.

Gemini’s output:

Title: Decoding the Future of Sight: […]’s Cutting-Edge Ophthalmology Models

Unveiling clarity in clinical trials. For decades, ophthalmology research has faced unique challenges – complex disease models, diverse patient populations, and the inherent fragility of the visual system. At […], we understand these nuances. That’s why we’ve pioneered a suite of next-generation ophthalmology models designed to unlock unparalleled precision and efficiency in your clinical trials.

From age-related macular degeneration to diabetic retinopathy, our advanced models encompass a spectrum of eye diseases. We leverage human iPSC-derived retinal organoids, mimetics, and in vivo models, each meticulously calibrated to deliver accurate, predictive data. With […]’s ophthalmology models, you can gain deeper insights into disease mechanisms, test novel therapies with confidence, and navigate the path to regulatory approval with clarity.

Dive deeper into our models and discover how […] can empower your vision for brighter tomorrow.

Phind V9’s output:

Title: “[…]: Revolutionizing Ophthalmology Models”

Welcome to […], your go-to partner for state-of-the-art ophthalmology models. With our team of seasoned professionals, we strive to push the boundaries of ophthalmology research, providing accurate and reliable models to drive progress. Unlike others, we offer a unique selling proposition (USP) that distinguishes us in the market. Our commitment to quality and efficiency ensures optimal results for our clients.

At […], we focus on a specific niche within ophthalmology, creating innovative models that significantly contribute to the understanding and treatment of eye diseases. Our models, born from years of rigorous research and development, are meticulously tested to ensure they provide valuable insights.

Join us today and experience the future of ophthalmology models. Whether you’re a researcher seeking advanced models for your studies or a clinician looking for reliable data, […] offers you the tools and resources needed to enhance patient care.

Discussion:

While both ChatGPT and Phind’s responses fell short in their execution, Gemini managed to provide a somewhat acceptable output. ChatGPT and Phind’s attempts were riddled with cliches and lacked depth, offering only surface-level information. Their copy resembled generic marketing material, failing to spark any real interest or present the information in a compelling way. In contrast, Gemini’s output, while not exceptional, avoided the pitfalls of the others. It conveyed the necessary information in a clear and concise manner, without resorting to overused phrases or basic wording.

Round 2

The prompt we used:

Write me a 150 word introduction to a blog post. The blog post will cover the use of vacuum in rotary evaporation. It will be published on the website of a company that sells rotary evaporators. Your target audience is lab managers, scientists that work in labs, or pretty much anyone who might be interested in purchasing a rotary evaporator. 

ChatGPT’s output:

Welcome to our comprehensive guide on the vital role of vacuum in rotary evaporation! As lab managers and scientists, we understand the paramount importance of efficiency, precision, and reliability in laboratory processes. In this post, we delve into the intricate workings of rotary evaporators, shedding light on the indispensable function of vacuum in distillation and concentration procedures.

Whether you’re a seasoned researcher or new to the world of laboratory equipment, understanding the principles behind rotary evaporation is essential. We’ll explore how vacuum manipulation facilitates faster evaporation rates, lower boiling points, and ultimately, superior sample recovery. From solvent recovery to cannabinoid extraction and beyond, the utilization of vacuum technology revolutionizes the way we approach scientific experimentation.

Join us as we navigate through the ins and outs of vacuum-assisted rotary evaporation, empowering you to make informed decisions when selecting the ideal equipment for your laboratory needs.

Gemini’s output:

Title: Unveiling the Power of Vacuum: Optimizing Efficiency in Rotary Evaporation

The rotary evaporator, a cornerstone in countless labs, excels at solvent removal and sample concentration. But did you know that the magic truly lies in the silent partner – vacuum pressure? Mastering this aspect unlocks a new level of efficiency and precision in your rotary evaporation processes.

This blog post delves into the intricacies of vacuum in rotary evaporation. We’ll explore how reduced pressure dramatically lowers the boiling point of solvents, enabling faster evaporation at gentler temperatures. Discover how a well-optimized vacuum system safeguards your temperature-sensitive samples and facilitates the removal of stubborn high-boiling-point solvents.

We’ll also shed light on choosing the appropriate vacuum pump for your specific needs, ensuring seamless integration with your rotary evaporator. By the end, you’ll be equipped with the knowledge to leverage the full potential of your rotary evaporator and achieve optimal results in your research endeavors.

Phind V9’s output:

In the realm of laboratory science, rotary evaporators, or “rotovaps,” are indispensable tools for concentrating chemical and biological samples. These devices, found in nearly all laboratories across industries such as chemical, pharmaceutical, food, and environmental sectors, are essential for processes requiring sample concentration or solvent distillation. The use of vacuum in rotary evaporation is a critical feature that enhances the efficiency and versatility of these instruments. By creating a reduced internal pressure above a solution, vacuum technology lowers the boiling point of solvents, enabling their distillation at lower temperatures. This not only preserves the chemical structure of the solute or analyte but also allows for the recycling of solvents, reducing waste and expense. This blog post will delve into the intricacies of vacuum in rotary evaporation, exploring its role in enhancing sample concentration, solvent recovery, and the overall efficiency of laboratory processes. Whether you’re a lab manager, a scientist, or simply someone interested in the latest advancements in rotary evaporator technology, this article will provide valuable insights into how vacuum technology is revolutionizing the field of sample concentration and solvent recovery.

Discussion:  

For this round, we’ll go over four parameters in each of the ALM’s responses: The tone, the depth, the target audience, and the overall copy: 

ChatGPT’s output:

Tone: Whimsical and over the top

Depth: Provides an overview of the topic with emphasis on the importance of vacuum in rotary evaporation.

Target Audience: Appears to target a broad audience, from seasoned researchers to newcomers in the field.

Overall Copy:  The copy could benefit from a more engaging tone to resonate better with the target audience; it lacks elements that would create a sense of urgency or excitement. All in all, it’s very superficial

Gemini’s output:

Tone: Engaging and slightly more informal.

Depth: Offers a detailed exploration of the role of vacuum in rotary evaporation, including information on choosing the right vacuum pump.

Target Audience: Likely aimed at researchers or lab technicians seeking to optimize their rotary evaporation processes.

Overall Copy: Compared to the other ALMs, this version resonates most clearly with the target audience compared to the others. It’s far more engaging, and has a more “human” ring to it. All in all, Gemini did a fair job, and the copy it produced is probably usable.

Phind V9’s output:

Tone: Formal and technical.

Depth: Provides a comprehensive overview of vacuum in rotary evaporation, covering its applications across various industries and its benefits in sample concentration and solvent recovery.

Target Audience: Appears to target professionals in the field of laboratory science, including lab managers and scientists.

Overall Copy: While informative, the last draft could benefit from a more dynamic tone to capture the reader’s attention. 

Final Round:

For the final round, we asked every ALM to back-up the copy that it formulated in Round 2, with articles, papers, etc. 

ChatGPT’s output:

As an AI language model, I don’t have direct access to my training data or know where it came from. However, I was trained on a mixture of licensed data, data created by human trainers, and publicly available data. My knowledge is based on the data used to train me and my ability to generate language-based responses. I can generate text based on the prompts I receive and provide information and answer questions to the best of my knowledge and abilities. If you have any concerns about the information I provide, please feel free to let me know, and I’ll do my best to address them.

Gemini’s output:

Importance of Rotary Evaporation:

Role of Vacuum in Rotary Evaporation:

  • Science Direct – Rotary Evaporation: [invalid URL removed] This article from ScienceDirect discusses the boiling point principle and the role of reduced pressure in achieving lower boiling points for solvents.
  • Labsphere – A Guide to Rotary Evaporation: [invalid URL removed] This guide highlights the importance of a well-optimized vacuum system for protecting temperature-sensitive samples.

Vacuum Pump Selection:

  • Knf LabTech – Selecting a Rotary Vane Vacuum Pump: [invalid URL removed] This resource from a leading manufacturer provides guidance on choosing an appropriate vacuum pump for rotary evaporation based on specific needs.

Overall Benefits:

  • Royal Society of Chemistry – Rotary Evaporation: [invalid URL removed] The Royal Society of Chemistry emphasizes how mastering rotary evaporation techniques can lead to increased efficiency and improved research outcomes.

Phind V9’s output:

A key feature of PhindV9 is its integration of source attribution on its interface: everytime it provides you with an output, it automatically shares the list of sources that it used to provide you with said output (see image below), making it easier to fact-check everything it gives you. 


Discussion:

When evaluating large language models for informative tasks, phindv9 stands out for its ability to provide users with direct links to the sources it uses in every response. This allows users to quickly verify the information and delve deeper if desired. While other models, like Gemini, may offer general links to resources (most of which had invalid URLs in our example), Phind V9’s focus on direct source attribution streamlines the research process. It’s important to note that not all models can provide this functionality, as evidenced by ChatGPT’s current limitations in incorporating real-world data.

Conclusion:

Lack of Nuance: The life sciences field thrives on precision and nuance. Technical vocabulary, complex concepts, and ethical considerations demand a depth of understanding that AI models, despite their vast data stores, often lack. This can lead to inaccurate or misleading copy, a potentially dangerous pitfall in a field where clarity is paramount.

The Human Touch: The best life science copywriting resonates with the audience. It speaks to their fears, hopes, and aspirations in a way that is both informative and emotionally engaging. This is where the human touch remains irreplaceable. AI can generate text, but it cannot infuse it with the empathy and understanding that a skilled copywriter can.

Creative Roadblocks: While AI excels at generating standard content formats, it often struggles with the truly creative. Brainstorming unique ideas, crafting compelling narratives, and breaking through creative roadblocks are still the domain of human ingenuity. AI can be a valuable tool in the process, but it is not a substitute for the human imagination.

Time needed to generate a good prompt: While ALMs offer the potential to save time on writing, using them effectively often requires some back-and-forth. You might need to refine your prompts and evaluate the outputs several times. This iterative process can be valuable, but consider the time investment. Ultimately, the question is this: is it more efficient to create a detailed prompt to get the desired results from the ALM, or to write the entire piece yourself?

Don’t Optimize for Quality Score in Google Ads

Sometimes you just have to let Google be Google.

Large, complex algorithms which pump out high volumes of decisions based in part on non-quantifiable inputs are almost inherently going to get things wrong sometimes. We see this as users of Google Search all the time: even when you provide detailed search queries, the top result might not be the best and not all of the top results might be highly relevant. It happens. We move on. That doesn’t mean the system is bad; it’s just imperfect.

Quality score in Google Ads has similar problems. It’s constantly making an incredibly high volume of decisions, and somewhere in the secret sauce of its algos it makes some questionable decisions.

Yes, Google Ads decided that a CTR of almost 50% was “below average”. This is not surprising.

If your quality score is low, there may be things you can do about it. Perhaps your ads aren’t as relevant to the search terms as they could be. Check the search terms that your ads are showing for. Does you ad copy closely align with those terms? Perhaps your landing page isn’t providing the experience Google wants. Is it quick to load? Mobile friendly? Relevant? Check PageSpeed Insights to see if there are things you can do to improve your landing page. Maybe your CTR actually isn’t all that high. Are you making good use of all the ad extensions?

But sometimes, as we see above, Google just thinks something is wrong when to our subjective, albeit professional, human experience everything seems just fine. That’s okay. Don’t worry about it. Ultimately, you shouldn’t be optimizing for quality score. It is a metric, not a KPI. You should be optimizing for things like conversions, cost per action (CPA), and return on ad spend (ROAS), all of which you should be able to optimize effectively even if your quality score seems sub-optimal.

"Want to boost your ROAS? Talk to BioBM. We’ll implement optimized Google Ads campaigns (and other campaigns!) that help meet your revenue and ROI goals, all without the inflated monthly fees charged by most agencies. In other words, we’ll deliver metrics that matter. Let’s get started."

Avoid CPM Run of Site Ads

Not all impressions are created equal.

We don’t think about run of site (ROS) ads frequently as we don’t often use them. We try to be very intentional with our targeting. However, we recently had an engagement where we were asked to design ads for a display campaign on a popular industry website. The goal of the campaign was brand awareness (also something to avoid, but that’s for another post). The client was engaging with the publisher directly. We recommended the placement, designed the ads, and provided them to the client, figuring that was a done job. The client later returned to us to ask for more ad sizes because the publisher came back to them suggesting run of site ads because the desired placement was not available.

Some background for those less familiar with display advertising

If you are familiar with placement-based display advertising, you can skip this whole section. For the relative advertising novices, I’ll explain a little about various ad placements, their nomenclature, and how ads are priced.

An ad which is much wider than it is tall is generally referred to as a billboard, leaderboard, or banner ad. These are referred to as such because their placement on webpages is often near the top, although that is far from universally true, and even where it is true they often appear lower on the page as well. In our example on the right, which is a zoomed-out screenshot of the Lab Manager website, we see a large billboard banner at the top of the website (outlined in yellow), multiple interstitial banners of various sizes (in orange) and a small footer banner (green) which was snapped to the bottom of the page while I viewed it.

An ad which is much taller than it is wide is known as a skyscraper, although ones which are particularly large and a bit thicker may be called portraits, and large ads with 1:2 aspect ratios (most commonly 300 x 600 pixels) are referred to as half page ads. Lab Manager didn’t have those when I looked.

The last category of ad sizes is the square or rectangle ads. These are ads which do not have a high aspect ratio; generally less than 2:1. We can see one of those highlighted in purple. There is also some confusing nomenclature here: a very common ad of size 300 x 250 pixels is called a medium rectangle but you’ll also sometimes see it referred to as an MPU, and no one actually knows the original meaning of that acronym. You can think of it as mid-page unit or multi-purpose unit.

As you see, there are many different placements and ad sizes and it stands to reason that all of these will perform differently! If we were paying for these on a performance basis, say with cost-per-click, the variability in performance between the different placements would be self-correcting. If I am interested in a website’s audience and I’m paying per click, then I [generally] don’t care where on the page the click is coming from. However, publishers don’t like to charge on a per-click basis! If you are a publisher, this makes a lot of sense. You think of yourself as being in the business of attracting eyeballs. Even though to some extent they are, publishers do not want to be in the business of getting people to click on ads. They simply want to publish content which attracts their target market. Furthermore, they definitely don’t want their revenues to be at the whims of the quality of ads which their advertisers post, nor do they want to have to obtain and operate complex advertising technology to optimize for cost per view (generally expressed as cost per 1000 views, or CPM) when their advertisers are bidding based on cost per click (CPC).

What are Run Of Site Ads and why should you be cautious of them?

You may have noticed that the above discussion of ad sizes didn’t mention run of site ads. That is because run of site ads are not a particular placement nor a particular size. What “run of site” means is essentially that your ad can appear anywhere on the publisher’s website. You don’t get to pick.

Think about that. If your ads can appear anywhere, then where are they appearing in reality? They are appearing in the ad inventory which no one else wanted to buy. Your ads can’t appear in the placements which were sold. They can only appear in the placements which were not sold. If your insertion order specifies run of site ads, you are getting the other advertisers’ leftovers.

That’s not to say that ROS ads are bad in all circumstances, nor that publisher-side ad salespeople who try to sell them are trying to trick you in any way. There is nothing malicious going on. In order to get value from ROS ads, you need to do your homework and negotiate accordingly.

How to get good value from ROS ads

Any worthwhile publisher will be able to provide averaged metrics for their various ad placements. If you look at their pricing and stats you may find something like this:

Ad FormatCTRCPM
Multi-unit ROS0.05%$40
Billboard Banner0.35%$95
Medium Rectangle0.15%$50
Half Page0.10%$50
Leaderboard0.10%$45
These are made-up numbers from nowhere in particular, but they are fairly close to numbers you might find in the real world at popular industry websites. Your mileage may vary.

One good assumption is that if people aren’t clicking the ad, it means they’re not paying attention to it. There is no other reason why people would click one ad at a much higher rate than others. Averaged out over time, we cannot assume that the ads in those positions were simply better. Likewise, there would be no logical reason why the position of an ad alone would cause a person to be less likely to click on it aside from it not getting the person’s attention in the first place. This is why billboard banners have very high clickthrough rates (CTR): it’s the first thing you see at the top of the page. Publishers like to price large ads higher than smaller ads, but it’s not always the case that the larger ads have a higher CTR.

With that assumption, take the inventory offered and convert the CPM to CPC using the CTR. The math is simple: CPC = CPM / (1000 * CTR).

Ad FormatCTRCPMEffective CPC
Multi-unit ROS0.05%$40$80
Billboard Banner0.35%$95$27
Medium Rectangle0.15%$50$33
Half Page0.10%$50$50
Leaderboard0.10%$45$45
By converting to CPC, you have a much more realistic and practical perspective on the value of an ad position.

Here, we see those really “cheap” run of site ads are actually the most expensive on a per click basis, and the billboard banner is the cheapest! Again, even for more nebulous goals like brand awareness, we can only assume that CTR is a proxy for audience attentiveness. Without eye tracking or mouse pointer tracking data, which publishers are highly unlikely to provide, CTR is the best attentiveness proxy we have.

With this information, you can make the case to the publisher to drop the price of their ROS ads. They might do it. They might not. Most likely, they’ll meet you somewhere in the middle. By making a metrics-driven case to them, however, you’ll be more likely to get the best deal they are willing to offer. (ProTip: If you’re not picky when your ads run, go to a few publishers with a low-ball offer a week or so until end of the month. Most publishers sell ads on a monthly basis, and if they haven’t sold all their inventory, you’ll likely be able to pick it up at a cut rate. They get $0 for any inventory they don’t sell. Just be ready to move quickly.)

The other situation in which ROS ads are useful and can be a good value are when you want to buy up all the ad inventory. Perhaps a highly relevant publisher has a highly relevant feature and that all ads up to an audience you want to saturate. You can pitch a huge buy of ROS ads which will soak up the remaining inventory for the period of time when that feature is running, and potentially get good placements at the ROS price. Just make sure you know what you’re buying and the publisher isn’t trying to sell their best placements on the side.

Lessons

  • Run of site ads aren’t all bad, but novice advertisers can end up blowing a bunch of money if they’re not careful.
  • Regardless of placement, always be mindful of the metrics of the ads you’re buying.
  • Even if your campaign goals are more attention-oriented than action-oriented, CPC is a good proxy for attentiveness.
"Want better ROI from your advertising campaigns? Contact BioBM. We’ll ensure your life science company is using the right strategies to get the most from your advertising dollars."

Can DALL-E 3 Generate Passable Life Science Images?

For those uninitiated to our blog, a few months ago I ran a fairly extensive, structured experiment to compare DALL-E 2, Midjourney 5, and Stable Diffusion 2 to see if any of them could potentially replace generic life science stock imagery. It ended up being both informative and accidentally hilarious, and you can see the whole thing here. But that was back in the far-gone yesteryear of July, it is currently December, and we live in the early era of AI which means that months are now years and whatever happened 5 months ago is surely obsolete. Since Dall-E 3 came out in October, it’s worth finding out if it will do better than it did in the previous round, where DALL-E 2 was notably inferior to Midjourney for 9 of the 10 queries.

Perhaps I’ll do a more comprehensive comparison again later, but for now I’m just going to run some similar queries to the ones used last time to get a reasonable side-by-side comparison. Bing Image Creator was used to generate the images since labs.openai.com, which was used last time, is still plugged in to DALL-E 2.

Test 1: A female scientist performing cell culture at a biosafety cabinet.

The last time we tried this, DALL-E 2 gave us images that looked 75% like a picture and 25% like claymation, but even if that problem wasn’t there it was still somewhat far off. Let’s see if DALL-E 3 can do better.

I tried to be a little bit descriptive with these prompts, as supposedly DALL-E 3 uses GPT4 and better understands written requests. Supposedly. Here’s what it gave me for “A photograph of a female scientist in a laboratory sitting at a biosafety cabinet holding a serological pipette performing cell culture. Her cell culture flasks have yellow caps and her cell culture media is red.” It definitely got the yellow caps and red media. As for the rest…

It’s immediately clear that DALL-E 3, just like all its ilk, was primarily trained from large repositories of generic stock images, because all these labs look like what you would imagine a lab would look like if you didn’t know what a lab actually looked like. There are plenty of generic microscopes close at hand, although it didn’t even get those right. There are no biosafety cabinets to be found. Those vessels are essentially test tubes, not cell culture flasks. To top it off, all the female scientists look like porcelain dolls modeling for the camera. I tried to fix at least one of those things and appended “She is attentive to her work.” to the subsequent query. Surprisingly, this time it seemed to make some subtle attempts at things which might be construed as biosafety cabinets, but only to a completely naive audience (and, of course, it put a microscope in one of them).

Since DALL-E 2 arguably provided more realistic looking people in our previous test, I reverted to the simplicity of the previously used query: “A photograph of a female scientist performing cell culture at a biosafety cabinet.”

We’re not getting any closer. I have to call this an improvement because it doesn’t look like the image is melting, but it’s still very far from usable for a multitude of reasons: the plasticware is wrong, the pipettes are wrong, the people still look like dolls, the biosafety cabinets aren’t right, some of the media seems to be growing alien contamination, the background environment isn’t realistic, etc.

Today’s comic relief is brought to you by my attempt to get it to stop drawing people as porcelain dolls. I Googled around a bit and found that queries structured differently sometimes are better at generating realistic looking people so I gave this prompt a go: “2023, professional photograph. a female scientist performing cell culture at a biosafety cabinet.” What a gift it gave me.

Test 2: Liquid dripping from pipette tips on a high-throughput automated liquid handling system.

I’m choosing this one because it was the only query that DALL-E 2 was almost good at in our previous comparison. Out of 10 tests in that experiment, Midjourney produced the best output 9 times and DALL-E once. This was that one. However, stock imagery was still better. DALL-E 2’s image didn’t capture any of the liquid handler and the look of the image was still a bit melty. Let’s see if it’s improved!

Prompt: “A close up photograph of liquid dripping from pipette tips on a high-throughput automated liquid handling system.”

DALL-E 3 seems to have eschewed realism entirely and instead picked up Midjourney’s propensity for movie stills and sci-fi. Perhaps more specificity will solve this.

Prompt 2: “A close up photograph of liquid being dispensed from pipette tips into a 96-well microplate in a high-throughput automated liquid handling system.”

DALL-E clearly only has a vague idea of what a 96-well plate looks like and also cannot count; none of these “plates” actually have 96 wells. Regardless, these are no more realistic, clearly unusable, and DALL-E 2’s output would likely have a far greater probability of passing as real.

So nope, we’re still not there yet, and Midjourney is probably still the best option for realistic looking life science images based on what I’ve seen so far.

… but what about micrographs and illustrations?

All the previous posts dealt with recreations of real-world images. What about images which a microscope would take or scientific illustrations? To test that out, I quickly tested out four prompts I had used last time:

  • A high-magnification fluorescent micrograph of neural tissues
  • A colored scanning electron micrograph of carcinoma cells
  • A ribbon diagram of a large protein showing quaternary structure
  • A 3D illustration of plasmacytes releasing antibodies

Here is the best it provided for each, in clockwise order from top left:

DALL-E 3’s neurons were actually worse than DALL-E 2’s, with nothing even being remotely close. It’s carcinomas were more in line with what Midjourney provided last time, but look slightly more cartoonish. The ribbon diagram is the better than any from the last test, although the structure is blatantly unrealistic. It’s plasmacytes could make for a passable graphic illustration, if only they contained anything that looks like antibodies.

Conclusion

DALL-E 3 is a clear improvement from DALL-E 2. While it may be two steps forward and one step back, overall it did provide outputs which were closer to being usable than in our last test. It still has a way to go, and I don’t think it will peel us away from defaulting to Midjourney, but if it continues to improve at this rate, DALL-E 4 could provide a breakthrough for the generation of life science stock images.

"Want brand to shine brighter than even DALL-E could imagine? Contact BioBM. We’ll win you the admiration and attention of your scientist customers."

Can AI Replace Life Science / Laboratory Stock Images?

We’re over half a year into the age of AI, and its abilities and limitations for both text and image generation are fairly well-known. However, the available AI platforms have had a number of improvements over the past months, and have become markedly better. We are slowly but surely getting to the point where generative image AIs know what hands should look like.

But do they know what science looks like? Are they a reasonable replacement for stock images? Those are the meaningful questions if they are going to be useful for the purposes of life science marketing. We set to answer them.

A Few Notes Before I Start Comparing Things

Being able to create images which are reasonably accurate representations is the bare minimum for the utility of AI in replacing stock imagery. Once we move past that, the main questions are those of price, time, and uniqueness.

AI tools are inexpensive compared with stock imagery. A mid-tier stock imagery site such as iStock or ShutterStock will charge roughly $10 per image if paid with credits or anywhere from $7 to roughly a quarter per image if you purchase a monthly subscription. Of course, if you want something extremely high-quality, images from Getty Images or a specialized science stock photo provider like Science Photo Library or ScienceSource can easily cost many hundreds of dollars per image. In comparison, Midjourney’s pro plan, which is $60 / month, gives you 30 hours of compute time. Each prompt will provide you with 4 images and generally takes around 30 seconds. You could, in theory, acquire 8 images per minute, meaning each costs 0.4 cents. (In practice, with the current generation of AI image generation tools, you are unlikely to get images which match your vision on the first try.) Dall-E’s pricing is even simpler: each prompt is one credit, also provides 4 images, and credits cost $0.13 each. Stable Diffusion is still free.

Having used stock image sites extensively, and having spent some time playing around with the current AI offerings for purposes other than business, it’s not clear to me which is more convenient and takes less time. Sometimes you’ll get lucky and get a good AI image the first try, but you could say the same about stock image sites. Where AI eliminates the need to go through pages and pages of stock images to find the right one, it replaces that with tweaking prompts and waiting for the images to generate. It should be noted that there is some learning curve to using AI as well. For instance, telling it to give you a “film still” or “photograph” if you want a representation of real life which isn’t meant to look illustrated and cartoonish. There’s a million of these tricks and each system has its own small library of commands which helps to be familiar with so you can get an optimal output. Ultimately, AI probably does take a little bit more time, but it also requires more skill. Mindlessly browsing for stock images is still much easier than trying to get a good output from a generative AI (although playing with AI is usually more fun).

Where stock images simply can’t compete at all is uniqueness. When you generate an image with an AI, it is a unique image. Every image generated is one of one. You don’t get the “oh, I’ve seen this before” feeling that you get with stock images, which is especially prevalent for life science / laboratory topics given the relatively limited supply of scientific stock images. We will probably, at some point in the not too distant future, get past the point of being able to identify an AI image meant to look real by the naked eye. Stock images have been around for over a century and the uniqueness problem has only become worse. It is inherent to the medium. The ability to solve that problem is what excites me most about using generative AI imagery for life science marketing.

The Experiment! Ground Rules

If this is going to be an experiment, it needs structure. Here is how it is going to work.

The image generators & stock photo sites used will be:

I was going to include ShutterStock but there’s a huge amount of overlap with iStock, I often find iStock to have slightly higher-quality images, and I don’t want to make more of a project out of this than it is already going to be.

I will be performing 10 searches / generations. To allow for a mix of ideas and concepts, some will be of people, some will be of things, I’ll toss in some microscopy-like images, and some will be of concepts which would normally be presented in an illustrated rather than photographed format. With the disclaimer that these concepts are taken solely from my own thoughts in hope of trying to achieve a good diversity of concepts, I will be looking for the following items:

  1. A female scientist performing cell culture at a biosafety cabinet.
  2. An Indian male scientist working with an LC-MS instrument.
  3. An ethnically diverse group of scientists in a conference room holding a lab meeting. One scientist presents their work.
  4. A close up of liquid dripping from pipette tips on a high-throughput automated liquid handling system.
  5. An NGS instrument on a bench in a genomics lab.
  6. A high-magnification fluorescent micrograph of neural tissues.
  7. A colored scanning electron micrograph of carcinoma cells.
  8. A ribbon diagram of a large protein showing quaternary structure.
  9. A 3D illustration of plasmacytes releasing antibodies.
  10. An illustration of DNA methylation.

Such that nothing has an edge, none of these are things which I have recently searched for on stock image sites nor which I have previously attempted to generate using AI tools. Note that these are solely the ideas which I am looking for. These are not necessarily the exact queries used when generating AI images or searching the stock photo sites.

Looking for stock images and generating AI graphics are very different processes but they both share one critical dimension: time. I will therefore be limiting myself to 5 minutes on each platform for each image. That’s a reasonable amount of time to try to either find a stock image or get a decent output from an AI. It will also ensure this experiment doesn’t take me two days. Here we go…

Round 1: A female scientist performing cell culture at a biosafety cabinet.

One thing that AI image generators are really bad at in the context of the life sciences is being able to identify and reproduce specific things. I thought that this one wouldn’t be too hard because these models are in large part trained on stock images and there’s a ton of stock images of cell culture, many of which look fairly similar. I quickly realized that this was going to be an exercise in absurdity and hilarity when DALL-E gave me a rack of 50 ml Corning tubes made of Play-Doh. I would be doing you a grave disservice if I did not share this hilarity with you, so I’ll present not only the best images which I get from each round, but also the worst. And oh, there are so many.

I can’t withhold the claymation 50 ml Corning tubes from you. It would just be wrong of me.

I also realized that the only real way to compensate for this within the constraints of a 5-minute time limit is to mash the generate button as fast as I can. When your AI only has a vague idea of what a biosafety cabinet might look like and it’s trying to faithfully reproduce them graphically, you want it to be able to grasp at as many straws as possible. Midjourney gets an edge here because I can run a bunch of generations in parallel.

Now, without further ado, the ridiculous ones…

Round 1 AI Fails

Dall-E produced a large string of images which looked less like cell culture than women baking lemon bars.

Midjourney had some very interesting takes on what cell culture should look like. My favorite is the one that looks like something in a spaceship and involves only machines. The woman staring at her “pipette” in the exact same manner I am staring at this half-pipette half-lightsaber over her neatly arranged, unracked tubes is pretty good as well. Side note: in that one I specifically asked for her to be pipetting a red liquid in a biosafety cabinet. It made the gloves and tube caps red. There is no liquid. There is no biosafety cabinet.

For those who have never used it, Stable Diffusion is hilariously awful at anything meant to look realistic. If you’ve ever seen AI images of melted-looking people with 3 arms and 14 fingers, it was probably Stable Diffusion. The “best” it gave me were things that could potentially be biosafety cabinets, but when it was off, boy was it off…

Rule number one of laboratories: hold things with your mouth. (Yes we are obviously kidding, do not do that.)

That was fun! Onto the “successes.”

Round 1 AI vs. Stock

Midjourney did a wonderful job of creating realistic-looking scientists in labs that you would only see in a movie. Also keeping with the movie theme, Midjourney thinks that everyone looks like a model; no body positivity required. It really doesn’t want people to turn the lights on, either. Still, the best AI results, by a country mile, were from Midjourney.

The best Dall-E could do is give me something that you might confuse as cell culture at a biosafety cabinet if you didn’t look at it and were just looking past it as you turned your head.

Stable Diffusion’s best attempts are two things which could absolutely be biosafety cabinets in Salvador Dali world. Also, that scientist on the right may require medical attention.

Stock image sites, on the other hand, produce some images of cell culture in reasonably realistic looking settings, and it took me way less than 5 minutes to find each. Here are images from iStock, Getty Images, and Science Photo Library, in that order:

First round goes to the stock image sites, all of which produced a better result than anything I could coax from AI. Round goes to stock sites. AI 0 – 1 Stock.

Round 2: An Indian male scientist working with an LC-MS instrument.

I am not confident that AI is going to know what an LC-MS looks like. But let’s find out!

One notable thing that I found is that the less specific you become, the easier it gets for the AI. The below image was a response to me prompting Dall-E for a scientist working with an LC-MS, but it did manage to output a realistic looking person in an environment that could be a laboratory. It’s not perfect and you could pick it apart if you look closely, but it’s pretty close.

A generic prompt like “photograph of a scientist in a laboratory” might work great in Midjourney, or even Dall-E, but the point of this experiment would be tossed out the window if I set that low of a bar.

Round 2 AI Fails

Midjourney:

Dall-E:

Stable Diffusion is terrible. It’s difficult to tell the worst ones from the best ones. I was going to call one of these the “best” but I’m just going to put them all here because they’re all ridiculous.

Round 2 AI vs. Stock

Midjourney once again output the best results by far, and had some valiant efforts…

… but couldn’t match the real thing. Images below are from iStock, Getty Images, and Science Photo Library, respectively.

Once thing you’ve likely noticed is that none of these are Indian men! While we found good images of scientists performing LC-MS, we couldn’t narrow it down to both race and gender. Sometimes you have to take what you can get! We were generally able to find images which show more diversity, however, and it’s worth noting that Science Photo Library had the most diverse selection (although many of their images which I found are editorial use only, which is very limiting from a marketing perspective).

Round 2 goes to the stock sites. AI 0 – 2 Stock.

Round 3: An ethnically diverse group of scientists in a conference room holding a lab meeting. One scientist presents their work.

This should be easier all around.

Side note: I should’ve predicted this, but as the original query merely asked for science, my initial Midjourney query made it look like the lab was presenting something out of a sci-fi game. Looked cool, but not what we’re aiming for.

Round 3 AI Fails

Dall-E presented some interesting science on the genetic structure of dog kibble.

Dall-E seemed to regress with these queries, as if drawing more than one person correctly was just way too much to ask. It produced a huge stream of almost Picasso-esque people presenting something that vaguely resembled things which could, if sufficiently de-abstracted, be scientific figures. It’s as if it knows what it wants to show you but is drawing it with the hands of a 2 year old.

Stable Diffusion is just bad at this. This was the best it could do.

Round 3 AI vs. Stock

Take the gloves off, this is going to be a battle! While Midjourney continued its penchant for lighting which is more dramatic than realistic, it produced a number of beautiful images with “data” that, while they are extravagant for a lab meeting, could possibly be illustrations of some kind of life science. A few had some noticeable flaws – even Midjourney does some weird stuff with hands sometimes – but they largely seem usable. After all, the intent here is as a replacement for stock images. Such images generally wouldn’t be used in a way which would draw an inordinate amount of attention to them. And if someone does notice a small flaw that gives it away as an AI image, is that somehow worse than it clearly being stock? I’m not certain.

Stock images really fell short here. The problem is that people taking stock photos don’t have data to show, so they either don’t show anyone presenting anything, or they show them presenting something which betrays the image as generic stock. Therefore, to make them look like scientists, they put them in lab coats. Scientists, however, generally don’t wear lab coats outside the lab. It’s poor lab hygiene. Put a group of scientists in a conference room and it’s unusual that they’ll all be wearing lab coats.

That’s exactly what iStock had. Getty Images had an image of a single scientist presenting, but you didn’t see the people he was presenting to. Science Photo Library, which has far less to choose from, also didn’t have people presenting visible data. The three comps are below:

Side Note / ProTip: You can find that image from Getty Images, as well as many images that Getty Images labels as “royalty free” on iStock (or other stock image sites) for way less money. Getty will absolutely fleece you if you let them. Do a reverse image search to find the cheapest option.

Considering the initial idea we wanted to convey, I have to give this round to the AI. The images are unique, and while they lack some realism, so do the stock images.

Round 3 goes to AI. AI 1 – 2 Stock.

Let’s see if Dall-E or Stable Diffusion can do better in the other categories.

Round 4: A close up of liquid dripping from pipette tips on a high-throughput automated liquid handling system.

I’ve seen nice stock imagery of this before. Let’s see if AI can match it, and if I can readily find it again on the stock sites.

Round 4 AI Fails

Dall-E had a long string of images which looked like everything shown was made entirely of polystyrene and put in the autoclave at too high a temperature. You might have to click to expand to see the detail. It looks like everything partially melted, but then resolidified.

Stable Diffusion is more diffuse than stable. Three of these are the best that it did while the fourth is when it gave up and just started barfing visual static.

This is the first round where Midjourney, in my opinion, didn’t do the best job. Liquid handling systems have a fair amount of variability in how they can be presented, but pipette tips do not, and it didn’t seem to know what pipette tips should look like, nor how they would be arranged in a liquid handling system. These are the closest it got:

Very pretty! Not very accurate.

Round 4 AI vs. Stock

We have a new contestant for the AI team! Dall-E produced the most realistic looking image. Here you have it:

Not bad! Could it be an automated pipetting system? We can’t see it, but it’s possible. The spacing between the tips isn’t quite even and it looks like PCR strips rather than a plate, but hey, a microplate wasn’t part of the requirements here.

Let’s see what I can dig up for stock… Here’s iStock, Getty, and SPL, respectively:

I didn’t get the drips I was looking for – probably needed to dig more for that – but we did get some images which are obviously liquid handling systems in the process of dispensing liquids.

As valiant of an effort as Dall-E had, the images just aren’t clean enough to have the photorealism of real stock images. Round goes to the stock sites. AI 1 – 3 Stock.

Round 5: An NGS instrument on a bench in a genomics lab.

I have a feeling the higher-end stock sites are going to take this, as there aren’t a ton of NGS instruments so it might be overly specific for AI.

Round 5 AI Fails

Both Midjourney and Dall-E needed guidance that a next-generation sequencer wasn’t some modular device used for producing techno music.

With Dall-E, however, it proved to not be particularly trainable. I imagine it’s AI mind thinking: “Oh, you want a genome sequencer? How about if I write it for you in gibberish?” That was followed by it throwing it’s imaginary hands in the air and generating random imaginary objects for me.

Midjourney also had some pretty but far-out takes, such as this thing which looks much more like an alien version of a pre-industrial loom.

Round 5 AI vs. Stock

This gets a little tricky, because AI is never going to show you a specific genome sequencer, not to mention that if it did you could theoretically run into trademark issues. With that in mind, you have to give them a little bit of latitude. Genome sequencers come in enough shapes and sizes that there is no one-size-fits-all description of what one looks like. Similarly, there are few enough popular ones that unless you see a specific one, or its tell-tale branding, you might not know what it is. Can you really tell the function of one big gray plastic box from another just by looking at it? Given those constraints, I think Midjourney did a heck of a job:

There is no reason that a theoretical NGS instrument couldn’t look like any of these (although some are arguably a bit small). Not half bad! Let’s see what I can get from stock sites, which also will likely not want to show me logos.

iStock had a closeup photo of a Minion, which while it technically fits the description of what we were looking for, it doesn’t fit the intent. Aside from that it had a mediocre rendering of something supposed to be a sequencer and a partial picture of something rather old which might be an old Sanger sequencer?

After not finding anything at all on Getty Images, down to the wire right at the 5:00 mark I found a picture of a NovaSeq 6000. Science Photo Library had an image of an ABS SOLiD 4 on a bench in a lab with the lights off.

Unfortunately, Getty has identified the person in the image, meaning that even though you couldn’t ID the individual just by looking at the image, it isn’t suitable for commercial use. I’m therefore disqualifying that one. Is the oddly lit (and extremely expensive) picture of the SOLiD 4 or the conceptually off-target picture of the Minion better than what the AI came up with? I don’t think I can conclusively say either way, and one thing that I dislike doing as a marketer is injecting my own opinion where it shouldn’t be. The scientists should decide! For now, this will be a tie.

AI 1, Stock 3, Tie 1

Round 6: A high-magnification fluorescent micrograph of neural tissues.

My PhD is in neuroscience so I love this round. If Science Photo Library doesn’t win this round they should pack up and go home. Let’s see what we get!

Round 6 AI Fails

Dall-E got a rough, if not slightly cartoony, shape of neurons but never really coalesced into anything that looked like a genuine fluorescent micrograph (top left and top center in the image below). Stable Diffusion, on the other hand, was either completely off the deep end or just hoping that if it overexposed out-of-focus images enough that it could slide by (top right and bottom row).

Round 6 AI vs. Stock

Midjourney produced a plethora of stunning images. They are objectively beautiful and could absolutely be used in a situation where one only needed the concept of neurons rather than an actual, realistic-looking fluorescent micrograph.

They’re gorgeous, but they’re very obviously not faithful reproductions of what a fluorescent micrograph should look like.

iStock didn’t produce anything within the time limit. I found high-magnification images of neurons which were not fluorescent (probably colored TEM), fluorescent images of neuroblastomas (not quite right), and illustrations of neurons which were not as interesting as those above.

Getty Images did have some, but Science Photo Library had pages and pages of on-target results. SPL employees, you still have jobs.

A small selection from page 1 of 5.

AI 1, Stock 4, Tie 1

Round 7: A colored scanning electron micrograph of carcinoma cells.

This is another one where Science Photo Library should win handily, but there’s only one way to find out!

Round 7 AI Fails

None of the AI tools failed in such a spectacular way that it was funny. Dall-E produced results which suggested it almost understood the concept, although could never put it together. Here’s a representative selection from Dall-E:

… and from Stable Diffusion, which as expected was further off:

Round 7 AI vs. Stock

Midjourney actually got it, and if these aren’t usable, they’re awfully close. As with the last round, these would certainly be usable if you needed to communicate the concept of a colored SEM image of carcinoma cells more than you needed accurate imagery of them.

iStock didn’t have any actual SEM images of carcinomas which I could find within the time limit, and Midjourney seems to do just as good of a job as the best illustrations I found there:

Getty Images did have some real SEM images, but the ones of which I found were credited to Science Photo Library and their selection was absolutely dwarfed by SPL’s collection, which again had pages and pages of images of many different cancer cell types:

It just keeps going. There were 269 results.

Here’s where this gets difficult. On one hand, we have images from Midjourney which would take the place of an illustration and which cost me less than ten cents to create. On the other hand, we have actual SEM images from Science Photo Library that are absolutely incredible, not to mention real, but depending on how you want to use them, would cost somewhere in the $200 – $2000 range per photo.

To figure out who wins this round, I need to get back to the original premise: Can AI replace stock in life science marketing? These images are every bit as usable as the items from iStock. Are they as good as the images from SPL? No, absolutely not. But are marketers always going to want to spend hundreds of dollars for a single stock photo? No, absolutely not. There are times when it will be worth it, but many times it won’t be. That said, I think I have to call this round a tie.

AI 1, Stock 4, Tie 2

Round 8: A ribbon diagram of a large protein showing quaternary structure.

This is something that stock photo sites should have in droves, but we’ll find out. To be honest, for things like this I personally search for images with friendly licensing requirements on Wikimedia Commons, which in this case gives ample options. But that’s outside the scope of the experiment so on to round 8!

Round 8 AI Fails

I honestly don’t know why I’m still bothering with Stable Diffusion. The closest it got was something which might look like a ribbon diagram if you took a massive dose of hallucinogens, but it mostly output farts.

Dall-E was entirely convinced that all protein structures should have words on them (a universally disastrous yet hilarious decision from any AI image generator) and I could not convince it otherwise:

This has always baffled me, especially as it pertains to DALL-E, since it’s made by OpenAI, the creators of Chat GPT. You would think it would be able to at least output actual words, even if used nonsensically, but apparently we aren’t that far into the future yet.

Round 8 AI vs. Stock

While Midjourney did listen when I told it not to use words and provided the most predictably beautiful output, they are obviously not genuine protein ribbon diagrams. Protein ribbon diagrams are a thing with a very specific look, and this is not it.

I’m not going to bother digging through all the various stock sites because there isn’t a competitive entry from team AI. So here’s a RAF-1 dimer from iStock, and that’s enough for the win.

AI 1, Stock 5, Tie 2. At this point AI can no longer catch up to stock images, but we’re not just interested in what “team” is going to “win” so I’ll keep going.

Round 9: A 3D illustration of plasmacytes releasing antibodies.

I have high hopes for Midjourney on this. But first, another episode of “Stable Diffusion Showing Us Things”!

Round 9 AI Fails

Stable Diffusion is somehow getting worse…

DALL-E was closer, but also took some adventures into randomness.

Midjourney wasn’t initially giving me the results that I hoped for, so to test if it understood the concept of plasmacytes I provided it with only “plasmacytes” as a query. No, it doesn’t know what plasmacytes are.

Round 9 AI vs. Stock

I should just call this Midjourney vs. Stock. Regardless, Midjourney didn’t quite hit the mark. Plasmacytes have an inordinately large number of ways to refer to them (plasma cells, B lymphocytes, B cells, etc.) and it did eventually get the idea, but it never looked quite right and never got the antibodies right, either. It did get the concept of a cell releasing something, but those things look nothing like antibodies.

I found some options on iStock and Science Photo Library (shown below, respectively) almost immediately, and the SPL option is reasonably priced if you don’t need it in extremely high resolution, so my call for Midjourney has not panned out.

Stock sites get this round. AI 1, Stock 6, Tie 2.

Round 10: An illustration of DNA methylation.

This is fairly specific, so I don’t have high hopes for AI here. The main question in my mind is whether stock sites will have illustrations of methylation specifically. Let’s find out!

Round 10 AI Fails

I occasionally feel like I have to fight with Midjourney to not be so artistic all the time, but adding things like “realistic looking” or “scientific illustration of” didn’t exactly help.

Midjourney also really wanted DNA to be a triple helix. Or maybe a 2.5-helix?

I set the bar extremely low for Stable Diffusion and just tried to get it to draw me DNA. Doesn’t matter what style, doesn’t need anything fancy, just plain old DNA. It almost did! Once. (Top left below.) But in the process it also created a bunch of abstract mayhem (bottom row below).

With anything involving “methylation” in the query, DALL-E did that thing where it tries to replace accurate representation with what it thinks are words. I therefore tried to just give it visual instructions, but that proved far too complex.

Round 10 AI vs. Stock

I have to admit, I did not think that it was going to be this hard to get reasonably accurate representations of regular DNA out of Midjourney. It did produce some, but not many, and the best looked like it was made by Jacob the Jeweler. If methyl groups look like rhinestones, 10/10. Dall-E did produce some things that look like DNA stock images circa 2010. All of these have the correct helix orientation as well: right handed. That was a must.

iStock, Getty Images, and Science Photo Library all had multiple options for images to represent methylation. Here are one from each, shown in the aforementioned order:

The point again goes to stock sites.

Final Score: AI 1, Stock 7, Tie 2.

Conclusion / Closing Thoughts

Much like generative text AI, generative image AI shows a lot of promise, but doesn’t yet have the specificity and accuracy needed to be broadly useful. It has a way to go before it can reliably replace stock photos and illustrations of laboratory and life science concepts for marketing purposes. However, for concepts which are fairly broad or in cases where getting the idea across is sufficient, AI can sometimes act as a replacement for basic stock imagery. As for me, if I get a good feeling that AI could do the job and I’m not enthusiastic about the images I’m finding from lower-cost stock sites, I’ll most likely give Midjourney a go. Sixty dollars a month gets us functionally infinite attempts, so the value here is pretty good. If we get a handful of stock images out of it each month, that’s fine – and there’s some from this experiment we’ll certainly be keeping on hand!

I would not be particularly comfortable about the future if I was a stock image site, but especially for higher-quality or specialized / more specific images, AI has a long ways to go before it can replace them.

"Want your products or brand to shine even more than it does in the AI mind of Midjourney? Contact BioBM and let’s have a chat!"

Google Ads Auto-Applied Recommendations Are Terrible

Unfortunately, Google has attempted to make them ubiquitous.

Google Ads has been rapidly expanding their use of auto-applied recommendations recently, to the point where it briefly became my least favorite thing until I turned almost all auto-apply recommendations off for all the Google Ads accounts which we manage.

Google Ads has a long history of thinking it’s smarter than you and failing. Left unchecked, its “optimization” strategies have the potential to drain your advertising budgets and destroy your advertising ROI. Many users of Google Ads’ product ads should be familiar with this. Product ads don’t allow you to set targeting, and instead Google chooses the targeting based on the content on the product page. That, by itself, is fine. The problem is when Google tries to maximize its ROI and looks to expand the targeting contextually. To give a practical example of this, we were managing an account advertising rotary evaporators. Rotary evaporators are very commonly used in the cannabis industry, so sometimes people would search for rotary evaporator related terms along with cannabis terms. Google “learned” that cannabis-related terms were relevant to rotary evaporators: a downward spiral which eventually led to Google showing this account’s product ads for searches such as “expensive bongs.” Most people looking for expensive bongs probably saw a rotary evaporator, didn’t know what it was but did see it was expensive, and clicked on it out of curiosity. Google took that cue as rotary evaporators being relevant for searches for “expensive bongs” and then continued to expand outwards from there. The end result was us having to continuously play negative keyword whack-a-mole to try to exclude all the increasingly irrelevant terms that Google thought were relevant to rotary evaporators because the ads were still getting clicks. Over time, this devolved into Google expanding the rotary evaporator product ads to searches for – and this is not a joke – “crack pipes”.

The moral of that story, which is not about auto-applied recommendations, is that Google does not understand complex products and services such as those in the life sciences. It likewise does not understand the complexities and nuances of individual life science businesses. It paints in broad strokes, because broad strokes are easier to code, the managers don’t care because their changes make Google money, and considering Google has something of a monopoly it has very little incentive to improve its services because almost no one is going to pull their advertising dollars from the company which has about 90% of search volume excluding China. Having had some time to see the changes which Google’s auto-apply recommendations make, you can see the implicit assumptions which got built in. Google either thinks you are selling something like pizza or legal services and largely have no clue what you’re doing, or that you have a highly developed marketing program with holistic, integrated analytics.

As an example of the damage that Google’s auto-applied recommendations can do, take a CRO we are working with. Like many CROs, they offer services across a number of different indications. They have different ad groups for different indications. After Google had auto-applied some recommendations, some of which were bidding-related, we ended up with ad groups which had over 100x difference in cost per click. In an ad group with highly specific and targeted keywords, there is no reasonable argument for how Google could possibly optimize in a way which, in the process of optimizing for conversions, it decided one ad group should have a CPC more than 100x that of another. The optimizations did not lead to more conversions, either.

Google’s “AI” ad account optimizer further decided to optimize a display ad campaign for the same client by changing bidding from manual CPC to optimizing for conversions. The campaign went from getting about 1800 clicks / week at a cost of about $30, to getting 96 clicks per week at a cost of $46. CPC went from $0.02 to $0.48! No wonder they wanted to change the bidding; they showed the ads 70x less (CTR was not materially different before / after Google’s auto-applied recommendations) and charged 24x more. Note that the targeting did not change. What Google was optimizing for was their own revenue per impression! It’s the same thing they’re doing when they decide to show rotary evaporator product ads on searches for crack pipes.

“Save time.” Is that what we’re doing?

Furthermore, Google’s optimizations to the ads themselves amount to horribly generic guesswork. A common optimization is to simply include the name of the ad group or terms from pieces of the destination URL in ad copy. GPT-3 would be horrified at the illiteracy of Google Ads’ optimization “AI”.

A Select Few Auto-Apply Recommendations Are Worth Leaving On

Google has a total of 23 recommendation types. Of those, I always leave on:

  • Use optimized ad rotation. There is very little opportunity for this to cause harm, and it addresses a point difficult to determine on your own: what ads will work best at what time. Just let Google figure this out. There isn’t any potential for misaligned incentives here.
  • Expand your reach with Google search partners. I always have this on anyway. It’s just more traffic. Unless you’re particularly concerned about the quality of traffic from sites which aren’t google.com, there’s no reason to turn this off.
  • Upgrade your conversion tracking. This allows for more nuanced conversion attribution, and is generally a good idea.

A whole 3/24. Some others are situationally useful, however:

  • Add responsive search ads can be useful if you’re having problems with quality score and your ad relevance is stated as being “below average”. This will, generally, allow Google to generate new ad copy that it thinks is relevant. Be warned, Google is very bad at generating ad copy. It will frequently keyword spam without regard to context, but at least you’ll see what it wants to you to do to generate more “relevant” ads. Note that I suggest this over “improve your responsive search ads” such that Google doesn’t destroy the existing ad copy which you may have spent time and effort creating.
  • Remove redundant keywords / remove non-serving keywords. Google says that these options will make your account easier to manage, and that is generally true. I usually have these off because if I have a redundant keyword it is usually for a good reason and non-serving keywords may become serving keywords occasionally if volume improves for a period of time, but if your goal is simplicity over deeper data and capturing every possible impression, then leave these on.

That’s all. I would recommend leaving the other 18 off at all times. Unless you are truly desperate and at a complete loss for ways to grow your traffic, you should never allow Google to expand your targeting. That lesson has been repeatedly learned with Product Ads over the past decade plus. Furthermore, do not let Google change your bidding. Your bidding methodology is likely a very intentional decision based on the nature of your sales cycle and your marketing and analytics infrastructure. This is not a situation where best practices are broadly applicable, but best practices are exactly what Google will try to enforce.

If you really don’t want to be bothered at all, just turn them all off. You won’t be missing much, and you’re probably saving yourself some headaches down the line. From our experience thus far, it seems that the ability of Google Ads’ optimization AI to help optimize Google Ads campaigns for life sciences companies is far lesser than its ability to create mayhem.

"Even GPT-4 still gets the facts wrong a lot. Some things simply merit human expertise, and Google Ads is one of them. When advertising to scientists, you need someone who understands scientists and speaks their language. BioBM’s PhD-studded staff and deep experience in life science marketing mean we understand your customers better than any other agency – and understanding is the key to great marketing.

Why not leverage our understanding to your benefit? Contact Us."

How to Write a Life Science White Paper

From the perspective of the marketer, a critical early task in the life science buying journey is education. It may even come before your audience of scientists recognizes they have a problem which needs a product or service to solve it. Once you have piqued their interest and seeded an idea in their minds, you need a lot more to get them across the finish line. Sometimes, a longer-form method of communication is merited, and that’s where the white paper comes in.

The Life Science Buying Journey

For those who are relatively new to this website, it should be expressed that I’m largely an adherent to Hamid Ghanadan’s viewpoint of the scientific buying journey, which views scientists as inherently both curious and skeptical. It’s illustrated in detail in his excellent book Persuading Scientists which is well-deserving of the long-overdue shout out. I’ve captured some of the concepts in a previous post: “The Four Key Types of Content.” To give the oversimplified TL;DR version of both:

  • The default state of scientists is curious. They readily take in information.
  • As they take in new information, they form ideas about it and transition from being curious to being skeptical.
  • If they cannot validate the information, they generally reject it.

You can see how a buying journey fits into this mindset:

  • The scientist is presented with a new idea.
  • As they learn more about this idea, they realize that they may need a product or service.
  • The critically evaluate the product(s) / service(s) presented to them.
  • A decision is made.

The goal of the marketer is to seed the scientist’s curiosity, continuing to provide them with information which will shape their viewpoint in your favor without engaging skepticism too early. That is how you maximize your chances of a positive purchasing decision.

Understanding What a White Paper Is … and Isn’t

A white paper is intended to provide either educational content (helpful, customer-centric information) or validation content (information which verifies a belief that the customers hold or a claim that the brand is making which may be customer-centric or product-centric). In either situation, the primary purpose is to inform your audience. Novice marketers may consider the format (usually pdf) and conflate a white paper with a brochure but they are two very different things.

All marketing documents exist on a rhetorical sliding scale between being fully informational and fully promotional. A brochure would be far onto the promotional side of that scale; it is extremely product-centric and its purpose is largely to encourage a purchase. A white paper would be most of the way towards the informational side of that scale. Creating a white paper which is overly promotional risks engaging the scientists’ skepticism before they have adopted your viewpoint, creating a situation where their inclination is to disbelieve you. This situation generally results in them rejecting your offering.

Writing Copy for an Effective White Paper

Your white paper should be about:

  • a single topic
  • which is of interest to your audience
  • of which you know substantially more than your audience

This may seem simple, but framing it can be difficult.

Presumably, your company is in the business of solving some type of problems for life scientists. They might not know what their problem is, but you do. Why should they care? Why is what you are doing compelling? You almost certainly have answers to these questions, but you likely have them framed in the context of your product. How can you take those answers and communicate them in a manner which is customer-centric instead of product-centric? Start by talking about your scientist-customers’ problem rather than your solution and you’ll be headed in the right direction.

There are times when a more product-focused white paper can be appropriate, however. For instance, you may have a new technology which is unfamiliar to your audience and you need to educate them about it. In this case, you have to talk about your solution to some extent. When that is the case, be sure to focus on providing information about the technology, not promotion for the product. You need to take care to ensure the information is objective, communicated in a unbiased manner, is well-referenced with independent sources, and uses independent voices (e.g. voice of the customer) wherever an opinion is necessary.

Formatting a White Paper Effectively

There is no particular length restriction on a life science white paper, but if you are calling it a white paper, your audience is likely expecting it to be somewhat in depth. A two-page minimum for a white paper is a good guideline to adhere to. For much longer white papers, you should consider yourselves constrained by your ability to maintain your audience’s attention. Demonstrating your expertise does not mean writing more than you need to. As is almost always the case, less is more. Be as concise as you can while fully communicating your point.

Avoid walls of text. Too many words and not enough visuals will make your audience less likely to get through your content. Use illustrations where possible, and don’t feel bad using relevant stock imagery to break things up. Ensure the document isn’t boring to the eyes by using brand-relevant colors, shapes, iconography, and other visuals. Ideally, you should have a generalized white paper format which you maintain throughout all of your documents to provide consistency. You want people who read your white paper to know it is your brand’s white paper, even if they didn’t see a logo.

Circling back on what a white paper is and isn’t, you’ll recall that we need a primarily informational document. However, you might not want an entirely informational document. Your job is to sell things, and purely informational things are generally not great at selling. You want to sprinkle some promotion in there. But how? Through creative use of formatting! You don’t want people to become skeptical of the information you are providing them in the body of the white paper, so don’t put promotional content in the body of the white paper! Use clearly-delineated sections to cordon off your promotional content. Help prevent skepticism of your promotional messages by using voice-of-customer (testimonials, etc.) whenever possible. You can also leave your promotional messages to when customers will most expect it – the end of the document. Like almost all effective marketing documents, you don’t want to leave out the call-to-action!

This is a stock image of life science brochure templates and doesn’t say anything meaningful at all, but you probably stopped to look at them because they’re visually appealing.

Deploy Your White Paper Effectively

Far too often, life science companies will write a really good white paper then tuck them off in some remote corner of their website. You have it, use it! Post about it on social media (more than once!), put it somewhere on your website which is relevant but readily findable by anyone looking for that kind of information, and blast it out in an email to a well-segmented section of your audience. If appropriate, use it as the hook for a well-targeted paid advertising campaign. The worst thing you can do after spending the time and resources to create a white paper is to only have a few dozen people ever read it.

Presumably you’ll be using your white paper to generate leads and will therefore have it gated with a download form (although you certainly don’t have to). If it is gated, create a compelling download page for your white paper which previews just enough of the content to make the audience want more but without giving up its most important lessons.

Recap on Effective Life Science White Papers

To write an effective white paper:

  • Understand where your white paper fits within the customer journey.
  • Maintain its primarily informational purpose.
  • Keep to one topic which will be of interest to your audience.
  • Focus on information which most of your audience likely will not know.
  • Allow what you have to communicate to dictate the length.
  • Don’t skimp on the visuals.
  • Clearly separate any promotional messages to avoid creating skepticism about the core topic.
  • Shout it from the rooftops to get attention to it!

White papers are centerpieces of many life science demand generation campaigns. By understanding and implementing these guidelines, they can help drive successful lead generation for your life science company as well.

"Not sure how to best deploy content to help fuel your marketing efforts? Experiencing writer’s block? Don’t spend time fretting, just contact BioBM. Our life science marketing experts are here to help innovative companies like yours craft purposeful, effective content to influence your scientist-customers and encourage them into action."

BioBM Launches Subsidiary Management Services

BioBM Consulting has announced the launch of its new Subsidiary Management Services for international life science tools companies looking to establish a United States / North American presence. In conjunction with the launch of this novel service, BioBM Principal Consultant Carlton Hoyt has released the following statement on behalf of the company:

Statement from Principal Consultant Carlton Hoyt

With this new service we will be able to offer our clients excellent access to the U.S. and Canadian life science markets while both ensuring that their North American operations get the attention and high-quality management they deserve and providing services that are readily scalable to dynamically match clients’ needs. This service will allow our international clients to reap the benefits of having a U.S. subsidiary without the need to hire full-time staff. By instead leveraging BioBM’s capabilities, they can take advantage of a broader array of skills and capabilities while simultaneously controlling costs. Furthermore, as we grow this service we will realize significant economies of scale for our clients as well as ourselves, allowing us to provide high-value services at low cost, as is always our goal.

BioBM Consulting is dedicated to providing innovative and valuable services for life science companies, and our new subsidiary management service continues that trend.


Subsidiary management services are available immediately. For more information, see: https://biobm.com/services/subsidiary-management/

Building a Brand

Branding is a powerful tool for small life science companies. Learn to wield it and you can reap huge benefits.Life science companies frequently underestimate the value of building a strong brand. This is perfectly understandable – very often these companies are started by scientists or engineers and simply don’t think in terms of abstract marketing principles. Branding, however, is extremely valuable almost regardless of the product or service your company offers. The benefits and value created can be truly transformational, but care must be taken to establish a brand that facilitates such value creation. In this post, I’ll briefly go over why strong branding is valuable, provide some tips and thinking points on how to build a brand, and give you a ideas to actively leverage your brand once you’ve built it.

Why Branding is Valuable

As they are in their scientific endeavors, life scientists are notoriously cautious in their purchasing. They appreciate and value methods and materials that have been tried and tested. They want tools that have been published. They appreciate antibodies that have worked for the lab next door. Not everything relies solely on prior use, however. Scientists also give a degree of trust to certain companies and product lines, and this trust can be built and retained through the creation of a strong brand. Branding is the carrier of who you are or what your product is. Having no reputation at all is almost as bad as having a bad reputation, and having an indistinguishable brand is effectively the same as having no reputation. Without reputation, you cannot have that trust and confidence that is vital to life scientists in their purchasing decisions. In order for the “I’ve [seen / heard about / used] that before” factor to kick in, life scientists need to recognize your product or company (or, preferably, both). Along the same lines, strong branding helps you attract repeat business and creates a memorable impression among your customers. Once you’ve built a reputation and captured the customer’s loyalties, you’ll be able to spend comparatively less on marketing in order to maintain your market share.

Branding also gives your company a way to stand above competition is a crowded or commoditized marketplace. I won’t get into this because we discussed this in greater depth in a post about how branding can help companies avoid commoditization of their products a few months ago.

Establishing your brand as high-value also allows you to fetch a higher price for your products. By building your reputation through consistently high quality, value-added support and customer service, knowledgeable and helpful sales staff, etc., the overall higher value to customers that your brand conveys can be captured through higher pricing. Similarly, the higher perceived value will effectively entrench you against competition with weaker branding.

Branding also is used to establish market leadership. By “market leadership” I do not mean the company with the greatest market share, but the one with the greatest influence and respect within the marketplace. Being a respected leader offers you many strategies that may not be available otherwise and improves the effectiveness of many customer and business-to-business interactions.

Building Your Brand

When building a brand, you want to do two things: 1) make sure that your brand leaves an impression, and 2) control what that impression is. Obviously you want a positive impression, but your brand can be so much more than that. Think about how can your brand stand out from the rest. Let it express who you are, what you do, what your values are, or any combination of those. Use your brand to help captivate your audience. Does Thermo, for example, have a strong brand? Of course, but don’t think that putting your name in bold red letters on your products will be captivating. Thermo has the advantage of having those bold red letters in many places in labs across the globe and being a household (or perhaps I should say “lab-hold”?) name. Small life science companies will almost never have that benefit. Stop and think about what you really want your brand to say about you and creative and interesting ways to express that.

Once you have an idea of how your branding should take form and be expressed, be sure to express it across platforms. Your logo, advertising, website, product design, packaging design – incorporate your brand wherever you can to build and carry your reputation. Just be sure to express it consistently – you don’t want to send mixed messages to your target market.

Leveraging Your Brand

So you’ve built a strong brand, or are at least on your way. Researchers in your market know who you are and you’ve gained some trust and repute. Now what? As previously mentioned, a benefit of strong branding is being able to comparatively spend less on marketing to maintain your market share, but my suggestion would rarely be to simply benefit from the cost savings (unless you really need the cash). Instead, look at ways you can utilize your brand to continue to build your market share. I have mentioned just a few potential ways below.

One such way is to cultivate brand champions. Find who your best and most loyal customers are, those who hold your company and products in very high regard, and build personal relationships with them. You can get testimonials from them, use them as referrals, ask them to beta test new products, etc., etc. Be nice to them and they’ll spread the word of your company and products to those around them as well.

Having strong branding allows you to be far more effective at crowdsourcing. Be being a trusted, reputable brand, more customers will be willing to actively engage with you. Want to know what features you should add to your next product? Ask your customers. People want to be part of something important, and a strong brand makes you look more important to the crowd.

Perhaps one of the most powerful ways of leveraging strong branding is to put your weight into determining the future of your market. If you are becoming one of the most trusted brands in your space, you get to be the pioneer. If you’re developing innovative new products or technologies, put the weight of your brand behind it. You can even attempt to define future standards (for a familiar example outside of the life sciences, you can look at how Sony almost single-handedly killed the HD-DVD when it released the PS3 with a Blu-ray player).

Building a brand is not a simple task nor one to be taken lightly. Your brand will effect how customers everywhere perceive your products and your company, and the perceptions you build in the eyes of scientists will not easily be changed. Take care to purposefully build your brand and you’ll be able to grow your market share and realize a value that is difficult for your competitors to shake.

"Want to be more recognizable in your market? Looking to build a lasting reputation with life scientists? Being held down by larger competitors with stronger brands? The expert marketing consultants at BioBM are here to help you build the strong brand you need to grow and retain market share. Contact us and talk to us about the challenges your company is facing and we’ll inform you how we can help your company brave the marketplace and build a powerhouse brand."

BenchFly: Innovation 1 of 3

BioBM Principal Consultant Carlton Hoyt has been given the honor of writing a three-part series on innovation for life science inventors that is being featured on laboratory technique and advise site BenchFly. The first post focuses on different ways to realize the value of ideas – from small to groundbreaking. Read the post in it’s entirety here.

Subsequent posts will focus on determining if your idea has commercial value (and ball-parking how much) and ways to realize profits from your innovations or inventions. We’ll update the blog as these posts are released, so be sure to subscribe to our blog feed if you would like to stay updated.

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Selling to Pharma / Biotech

Learn strategies to more effectively sell to life science researchers in the pharmaceutical and biotechnology industriesA lot of small life science companies, including those manufacturing products or offering services but especially small distributors, are unsatisfied by their penetration of the pharma / biotech markets. While academic labs are often quite open and accessible, access to labs in industry is extremely restricted. Because of this, it is very important to have an engagement strategy and make good use of your “ins” if you plan on increasing your sales to the pharmaceutical and biotechnology research markets. The best plan for your company will differ based on your company’s positioning, but I’ll quickly go over a few general strategies including some which are useful for all companies.

Indirect Selling

If you manufacture a research tool and do not have an outside sales force, you will likely be selling to industry via a distributor, at least in part. The easiest way to obtain better market penetration in pharma / biotech is to work with a distributor who has strong sales in those sectors (of course, the same guidelines should apply for selecting any distributor). Trying to sell directly to pharma in this circumstance would effectively be akin to reinventing the wheel. Don’t know what distributors have good penetration in those segments? Ask them. If they are interested in distributing your product, they’ll want to make themselves look good and will likely offer a reasonable metric from which you can gauge their pharma / biotech market penetration.

Direct Selling

If you are selling to pharma / biotech companies directly, you likely either offer a high-value, high-complexity product or service or you are a distribution company. The precise strategies for the two would be different, but on the more generalized level appropriate for this discussion they appear quite similar. In either situation, perhaps the best way to get an “in” is to hire a sales representative with contacts to researchers, lab managers, or purchasing managers in industry. In this manner, you can utilize (and perhaps internalize) the rolodex of your new reps who have more extensive industry contacts.

Universal Considerations

Regardless of your company’s positioning, your sales to industry can benefit from good CRM practices and fully leveraging high-quality lead generation techniques. Draw potential customers in pharma and biotech to your product through advertisements, search engine optimization, and / or face-to-face at conferences and capture their information through requests for more information about your products, demonstration requests, special offers, etc. Once you have the information, you have your “in”. When industry prospects are converted to customers, manage these high-value relationships to allow you to maintain your access to their research facilities.

Many pharma and biotech companies purchase through procurement agencies such as VWR or Fisher. Be sure to maintain a good relationship with these companies. While they have been known to ask for something in exchange for nothing, they also try to steer the purchasing decisions of scientists to products which offer profits for Fisher and value for the customer. It’s not always possible, but getting your products a preferred status within their purchasing departments can be a significant boon to sales.

Pharma and biotech companies are notoriously difficult for salespeople to gain access to and marketing and selling to their scientists can be difficult. If you would like to improve your access to these markets, be sure to execute a plan which allows you to both create and capitalize on opportunities to get an “in” within biotechnology and pharmaceutical companies.

"Would you like to increase sales to the pharma and / or biotech researchers? Are you looking to develop a well-defined and executable strategy to do so? Contact BioBM and discuss your situation and we can help you develop an actionable plan in order to improve your sales to industry scientists."

New Product? Aim for a Niche.

Be more certain of your life science product launch by utilizing niche marketing.

Small companies often have trouble with gaining traction for their new products. Researchers in the life sciences are notoriously hesitant to change brands or adopt new technologies. Once a lab has a tried and tested method and tried and tested products, good luck getting them to change anything. Furthermore, large life science companies with huge marketing budgets and well-established and trusted brand names add to the difficulty of market entry in many markets. With these factors stacked against you, and compounded by having a limited marketing budget to work with, how can you compete and gain a significant market share? The key to doing so is often not what a business owner or product manager wants to hear, but it often the best way of proceeding – be patient and think small.

The Pitfall of Impatience

Let’s be both frank and realistic for a moment – your marketing budget isn’t unlimited. In fact, if you’re a small life science company entering a new market your budget is very likely far smaller than that of at least some of your competitors. Canvassing a large market or advertising in highly visible, broadly targeted media (by, for example, running print ads in Nature) is very expensive and can quickly drain a limited budget. Even for a product that would have broad appeal and for which that might seem like a reasonable strategy, it is usually less efficient than other methods since in more mainstream media your marketing messages are still effectively trying to go toe-to-toe against those of your entrenched competitors. In short, trying to market your new product to everyone at once is a good way to burn through your marketing dollars with little return. If you do go that route, you better have some extraordinary benefits that you can convey extremely well, or have very deep pockets.

Thinking Small

While you may think of a new product’s lack of market penetration as a curse, you also need to be able to view it as a benefit. You don’t need to protect a vast swathe of the market from competitors and you can pick your battles (read: you can pick the battles that you can win). Think about a certain market that your product would be more suited for than the competition. Does it have a certain set of features that would make it more suited for use in a particular method? Does it more easily integrate with certain equipment or processes? If not, can you design something in that would give in an advantage in a particular niche? Even if your product design has no niche focus, can you draw on the benefits of the product to show how these advantages could be leveraged by a particular audience? The answer to the last question is almost always yes (if it’s no, you’re probably just not giving it enough thought – call me and I’ll help).

Once you’ve determined a target market to focus on, you can market to that audience specifically. This will be more effective since you’ve tailored your marketing (and maybe even your product) to that audience, and will also be a good deal cheaper. Don’t forget to foster the ever-important customer interactions and feedback that any early-stage product needs. Chances are your entrenched competitor will not want to fight it out in the trenches over a niche market, and your product will gain significant market share within that niche. From that niche, your product will then be in a much better position to roll out your product to other segments of the life science research market.

"Unsure of the best way to launch your new product? Unsatisfied by your market penetration? Need help identifying and marketing to niches of life science researchers? BioBM consultants can help you roll out a new product or re-launch a failing product with an efficient, effective, and results-oriented market entry plan. Contact BioBM Consulting and we’ll discuss how we can leverage our knowledge and skills to make your product a great success."

Where Is Your Web Content?

Your life science tools company should be harnessing the power of content to fuel web traffic and drive leads and sales from your website.When viewing the websites of companies selling life science tools or services, I frequently notice that many companies have problems with online content. Whether it is a general lack of content, quality of the content, or presentation of the content, one or more of these things is often a problem area for many life science tools companies, and chances are that these easily avoidable problems are costing you valuable sales and / or leads.

Quantity of Content

There’s a balance that needs to be struck with the amount of content that you create for your products. From a search engine optimization standpoint, more information is better, period, but SEO is generally not the most important thing to consider. From a user experience standpoint, which is generally more important, you want all the information that a prospective customer would want to be able to find, however not so much that any given piece of information becomes lost in a sea of content and is difficult to locate.

Generally, you should have enough content to do these things fairly thoroughly:
1) Identify the problem that your life science product or service is solving
2) Describe your product / service and how it solves the problem
3) Illustrate the comparative advantages to other solutions (value proposition)
4) Urge the prospective customer to the next step with a call to action

At worst, I’ve seen products described with two-paragraphs or a list of features and no accompanying documents. This is obviously not sufficient for ANY product. Even many products that have multiple pages of content, however, do not have all the content they need because they do not do those four things I listed above. It does not matter if you’ve talked about every bell and whistle that your product has if you don’t take any time to tell a prospective customer why they need it. Likewise, it doesn’t matter if you’ve masterfully illustrated a problem and convinced the researchers that they need a solution but have not communicated how your problem solves it. Every piece of the puzzle needs to be in place.

Quality of Content

If you have done those four things identified above then you should have plenty of high-quality content, right? No, it’s not quite that simple, and there is plenty more that you can do to communicate value. Do you have results showing how your product can improve a particular experiment or process? Show them. Do you have a relevant, attractive marketing video that you can add to the site? Do so. Do you have a list of protocols that are already developed for your product? References from published literature? Testimonials from customers? All of these things add to the quality of your content and, in turn, the perceived value of your product. Just make sure that this auxiliary content improves the case that you’re making when talking about those four key things (problem identification, product description, comparative advantages, call to action).

Also, when analyzing the quality of your online content, don’t forget to think of SEO. For example, google and other search engines like text and content that is directly on your website rather than hidden in a pdf or other document. As another good practice, don’t forget to include appropriate keywords that you’d like you site to come up in searches for. (Generally, any time you’re doing any sort of web design, whether a complete site build or a simple content change on a single page – always think of SEO. It never hurts, and always helps.)

Presentation of Content

This is the hardest part of content design, but also the part that will allow you to differentiate yourself the most from your competition, as you can absolutely make your product shine if you do it well. Presentation has to allow users to easily navigate your site and find the information that they want while accommodating all the information that you need to include. You should think about the user experience from the standpoint of prospective customers. Who will they be, why are they on your site, and what will they be looking for? Design your content to be presented in a way that takes them from the entry points, guides them through the information that they want to find (and the information you want to present) and funnels them into the beginning of the sales process.

If you’re not already, use Google Analytics. It’s free, and it’ll help you analyze the traffic on your website so you can help optimize the layout of your content. By knowing the traffic patterns on your site, you can improve your site and make adjustments to help drive researchers and purchasers to your most valuable content and into the sales process.

Remember that online, your website is who you are. The same can be said for your products and services. Content that is compelling, attractive, professional, well organized, well written and well designed will reflect well on your company and your product. Knowing what you need to say, how you need to say it, and how you need to present it will attract a larger and more relevant audience and improve your conversion of visitors into leads and sales.

"Want to improve your website traffic and draw more scientists to your site while improving the relevance of the audience your site attracts? Want to easily and effectively increase your leads and sales by optimizing your online content? Our life science internet and marketing consultants can work with you to develop and deploy top-quality, optimized content for your website or anywhere you need it. Contact BioBM and get help optimizing your content from a professional. Our PhD-holding staff is built to understand even the most technical and highly scientific products and services."

Private Labeling / OEM

Should your company be private labeling its products?Private labeling presents a lucrative opportunity for many life science businesses. It can rapidly and dramatically increase market access and also transfer marketing, sales, support, and other costs outside your company. On the other hand, it can incur redesign costs and introduce inefficiencies that weigh on your profitability, hurt distributor relationships, dilute your brand, and have other potential negative consequences. The question of whether to allow private labeling, and under what conditions, is a complex question with many factors to consider. I will go over some common issues and considerations so you can be more prepared to answer the question: To private label or not to private label?

Perhaps due to my having a strong background in issues pertaining to distribution, the first issue that I often address is how a potential private-label partner would fit into the current distribution network. An obvious ideal situation is one where the private-label partner would serve in area where you are looking to increase distribution anyway – perhaps one in a region where your distributors are not meeting targets or where you have no distribution in the first place. Forging a private label agreement with a company that would serve areas in which you have solid distribution can damage valuable distributor relationships.

Another issue to consider is branding. Whose brand is stronger, yours or your private-label partner’s? If your brand is stronger, the private-label partner will be less likely to compete with products carrying your brand (which is good for distributors and would mitigate conflicts mentioned above) and there is less risk. If your partner’s brand is stronger, they may be able to sell more product, but they may also become in a position of power once the agreement is in place if most life science researchers know your product only through your partner’s brand. This can give them a huge amount of leverage. Another ideal situation to look for and attempt to leverage is if your brands are strong in different geographic regions or different market segments.

Lastly, and probably most importantly, be sure you can trust your private-label partner. A successful partner will be building a business around one of your products but the customer loyalty will be theirs. Ensure that you trust them enough to not develop an analogous product themselves, jump ship and begin private-labeling a competitor’s product, or even steal your technology! Selecting a partner with whom you have a good relationship, or one who is highly reputable, is extremely important.

Many factors play into the decision of whether or not to allow private labeling of your products. The reasons for doing so or not doing so are different for every company (and indeed are different for every OEM company / private label company combination) and every situation. Keep in mind what is important to your company, realize where the value lies for your partner, and carefully weigh the pros and cons. Always keep in mind that even if your company and another are not ideally suited to work as OEM / private label partners, contract terms can often be used to alter the dynamics of the relationship and provide a mutually beneficial environment for all stakeholders involved.

"Want help weighing the pros and cons of private labeling in your company’s particular situation? Our life science business consultants are here to help you find your company’s best route to long-term profits, regardless of the complexity and challenges of your market segment. Talk to us to discuss the issues that are most important to you."

Value of Social Media Marketing

Social Media Marketing is a great way to interact with customers, but many companies take it for granted and do not adequately plan their SMM strategies.Social media is all the rage – it has been for almost a decade now. From the generation Y-ers who initially picked up on the pioneering social network Friendster back in 2002 to the new generation of socially networked seniors with Facebook friends galore, the world is now socially networked. Using social networks for marketing purposes, a practice more technically referred to as social media marketing or just SMM, is a young and rapidly evolving practice (as you may notice from the lack of detailed information in the Wikipedia entry on the subject). While the leveraging of social networks for marketing purposes is not a particularly new idea, companies have traditionally been slow to adopt social networking. While some companies have had overwhelming successes with SMM – such as Bio-Rad’s PCR song spoof of the Village People’s “YMCA” that went massively viral within the scientific community two years ago – most companies’ social media efforts, particularly those of small companies, are largely failures. In this post, I will address some of the basic yet important and often overlooked questions and challenges of social media marketing that many companies fail to address, as well as discuss some of the social media outlets and some of the specific concerns involving each.

Issue #1: Understand who you are trying to talk to

This is the easiest and least complex step and should be the first step as well, but nonetheless even this relatively simple issue gets overlooked sometimes. Simply ask yourself: “Who am I trying to communicate with?” If you are serving life science researchers generally, then the answer to this question will be broad – you’ll be communicating with research assistants and lab techs, PIs and professors, grad students and lab managers, procurement department employees, etc. They may be in academia, pharma / biotech, CROs, etc, etc, etc. This will likely make it easier to find your audience but may make it harder to connect with them since they’ll have diverse interests. Alternatively you may be focusing on a small subset – say, researchers in big pharma performing mass spectroscopy analysis of proteins. This kind of refined specification may make it harder to find your audience but will make it easier to connect with them since you will know their interests to some extent.

Issue #2: Understand why you are talking to them

An equally important and amazingly frequently overlooked question is “why”. Why are we trying to engage this audience? Do we want to get their opinions? Do we want to control or convey our brand image? Do we simply want to promote products and / or services to them? Don’t just answer yes or no to these questions – delve into them a bit. If you want to promote products to them, think about how you plan on doing so. Do you plan on offering exclusive promotions? Do you want to use social media as an outlet for conveying information on new products? Dig deep and think about what your goals are.

Issue #3: Understand how your audience uses any given social media platform

This is the #1 reason for failure of any social media marketing strategy. Companies fail to understand how the audience is using a particular platform. A related pitfall involves rolling out an identical engagement plan across all (read: “disparate”) platforms. While this is a complex issue and could be the subject of a book, allow me to give you a few things to remember. 1) Social Networks are your audience’s turf, not yours. Unlike your website, print or online advertisements, or just about any other marketing platform you utilize, you are not in control of a social network, and your audience is not there specifically to interact with you. You are both a guest and a member of a conversation, so act accordingly. Interact. Contribute. 2) You need to give people a reason to listen to you, and this reason has to be congruous with the reason that your audience is on a particular social platform in the first place. In other words, delivering value is not enough – you need to deliver value within the context of the audience’s presence on any given social network.

Issue #4: Resource your efforts appropriately

One of the great things about SMM is that social platforms are almost always free to use, but this doesn’t mean that an SMM campaign doesn’t require any significant amount of resources. While SMM can be significantly less expensive than other marketing outlets, social media marketing is not some simple endeavor that involves merely sending out an occasional tweet whenever you have a promotion. It requires forethought, planning, engagement, conversing, creating and delivering value, and all these things take time. Figure out where you can get the greatest returns from your social media marketing investment and focus on that. Only roll out a broad SMM campaign across many platforms if you have the time and budget to do so. As with other marketing endeavors, spreading your efforts too thin will lead to failure.

Brief comments about different social media platforms

Facebook – This is a purely social, mostly recreational platform. It’s a great place for strong consumer brands, but others can have difficulty connecting with their audience here. Remember that people go on Facebook for personal reasons and to make personal connections. If you’re going to connect to most scientists here, you’ll need to reach out to them not just as scientists, but as people.

Twitter – People express a variety of interests here, so listen to what your audience is saying and participate. Perhaps the greatest power of social media marketing via twitter is it’s search function. Connect with people who are talking about things that pertain to your company. Also, be sure to give your account some personality.

LinkedIn – You’re probably not going to pick up many customers here unless you’re doing higher-level B2B sales, but it is a great way to connect with potential business partners. Since your space on LinkedIn is your turf, so to speak, make the best of it. When presenting yourself on LinkedIn think of your company first, and your products as a function or extension of your company.

Forums – While not always thought of as a social network, the same rules apply. Forums can be great ways to find and convey messages to groups of researchers and scientists (and others) interested in a specific topic. Again, be engaging and be sure to add value to the conversation.

YouTube – Remember that after someone watches a video on YouTube, they’ll see “related videos”, so if your competitors are on YouTube as well, they’ll probably be presented with their videos after watching yours (although this works both ways). It’s a great way to host content that can be easily linked to, shared, embedded, and otherwise distributed.

Virality

As a closing note, don’t spend all your effort trying to create the next huge, viral media phenomenon. While it’s a noble goal, the success rate in trying to do so is very low, and the compulsion to spread the word needs to be very high. A 2006 Millward Brown study suggested that on average only 13% of people who receive any viral message pass it on. This means that for every 8 people the message reaches, one of those must pass it on to another 8 in order for the message to maintain it’s rate of spread. That’s a lot to ask for. Don’t let these numbers discourage you from trying, especially if you have a great idea (again, I point to Bio-Rad’s video), but don’t think that going viral is necessary for a good SMM campaign.

Social media marketing is a great way to connect with customers, get feedback on products or services, crowdsource for ideas, and convey and monitor your brand identity, but it is something that requires planning. Not adequately defining SMM strategies, not understanding your audience or social platforms, or under-resourcing your SMM efforts are all-too-common and avoidable reasons for social media marketing failures. A little planning and some understanding of the social networking landscape can dramatically improve returns on social media marketing.

"Need help defining a social media marketing strategy? Want to talk to a social media marketing expert about how best to engage customers on a given platform? Want to create and launch a well-rounded SMM campaign? The marketing and web experts at BioBM have deep knowledge and robust experience in SMM. Talk to us and tell us about what you want to accomplish, and we’ll help get you there."

And now, for your enjoyment, the Bio-Rad PCR song!

Can Distribution be Optimized?

Having a global distribution network is key to maximizing international and total sales. How to optimize such distribution, however, can be a difficult question to deal with.A key to the success of many small bioscience products companies is the creation and maintenance of an effective global network of distributors (or dealers / resellers). Ensuring that you get the most out of your distribution network, however, is not a simple task. There is no formula to follow. It must take into consideration the changing competitive landscape, both among distributors and among competing products. It involves active relationship management. It needs to take into account marketing strategies and product positioning. It requires diligent contract negotiation to establish mutually favorable terms and provide a framework for a win-win outcome. It requires planning, preparation, and needs to be frequently revisited to ensure that goals are being met and proper analysis when they are not to determine the causes. Establishing and maintaining a distribution network can indeed be a daunting task, but the rewards are great when done properly. In this post, I’ll go over the most common issue that comes up when determining distribution strategy – coverage. Is it better to have one distributor in any given territory or as many as possible, such that life science researchers can get your products just about anywhere? This question alone has a highly multi-faceted answer.

Exclusivity vs. Availability

There is an opposing force of sorts when it comes to distribution. You want your distributors to put forth a good marketing and sales effort. At the same time, you want your product to be readily available to end users. This is a conflicting position, as maximizing the availability of your product means maximizing the number of sales channels that offer your product. On the other hand, if everyone offers your product, distributors will be hesitant to market your product since their marketing dollars are not guaranteed to have a return if customers can purchase your product anywhere. Balancing these two needs requires strategic planning, however the nature of the product can guide your decision-making somewhat.

Generally, more coverage is good for a product that may be somewhat universal, has a market leadership position or strong brand recognition, has an extremely short sales cycle, and does not require much effort to sell. If customers are more often than not going to be seeking out your product, you want to make it very easily available to them. Let us take a quick look at a company and product line that has such a strategy – Scientific Industries and their Vortex Genies. The Vortex Genies are a very popular line of vortexers, and the line is highly recognized among life science researchers. Distributors know that their products are going to sell reasonably well, and many distributors are willing to compete for a share of the large volume of sales. As is common with a simple and low-cost product, they know that the product will take little or no sales effort – they simply need to let the lab managers or other purchasers know that they carry the line. Scientific Industries is therefore better served by having a lot of overlap in their distribution network.

Now let’s look at a company and product that is in a much different position – Zellwerk and the Z RP tissue culture bioreactor. The Z RP bioreactor is a highly technologically complex and very expensive product that serves a niche market. It presumably takes a considerable amount of effort to sell and probably has a very long sales cycle. With this kind of a product, it is important that distributors know that their efforts in sales and marketing will be rewarded. No distributor will want to put forth the marketing expenditures, hours upon hours of customer interaction, and other necessary time and costs if they know that the customer can just turn around and buy the product from someone else who offered to undercut them on price. The way to reassure your distributors that they will indeed be rewarded for their efforts is with exclusivity in their territory (note that exclusivity need not necessarily be contractual, however this will not be discussed here since it’s a bit off-topic). Zellwerk should be working with one or few select organizations in any given territory, and these organizations should have a strong competency in tissue culture.

OEM / Private-Label

Products that are sold under OEM or private-label agreements are another potential challenge. These agreements can be very lucrative, however they can also take away control of the distribution of the product from both the manufacturer and the private labeler, as they will likely each have their own distribution networks for the product. While in many instances an OEM or private-label agreement is lucrative enough to be worth it regardless of the distribution issues it creates, the benefit should ideally be assured via favorable contract terms and frank discussion between both companies.

Direct Sales & Other Considerations

Another important issue when thinking about distribution is whether your company offers direct sales. Direct sales are a great high-margin revenue source, and a company can often achieve greater sales and a greater market share in it’s home market when marketing and inside sales are performed in-house. This, however, creates another conflict since distributors will not want to have competition from the manufacturer. Dealing with this issue can be complex, and solutions are not necessarily simple, but it is an issue that can be dealt with to mutual benefit.

There are a host of other, less common issues that can effect distribution coverage strategy that undoubtedly arise due to each company’s unique situation. Recognizing and dealing with these issues is key to maximizing global sales and achieving beneficial, long-term distributor relationships.

"Does your small life science company want to improve it’s distribution network? Are you experiencing problems with under-performing distributors or manufacturer’s representatives? Do you want to hone your distribution strategy to ensure the establishment and maintenance of a lucrative network of resellers? BioBM has deep expertise in business development and both domestic and international distribution. Talk to us to see how we can help you meet your distribution and global sales goals."

Disclaimer

As of the time of posting, BioBM Consulting has no relationship with any company mentioned in this post.

CRM: Challenges and Benefits

A challenge for any company is properly managing customer interactions. Sometimes overlooked in a small-company environment, customer relationship management should be an important process within any company in the life science research industry, even those who do not sell directly to end-users. A lack of proper customer relationship management can lead to poor understanding of marketing effectiveness, a lack of valuable customer feedback, a lack of understanding about the customer base, loss of potential sales, etc. Despite the great potential benefits, however, CRM implementation should not be taken lightly.

Most common problems in customer relationship management platform implementationReports from Gartner Group and Meta Group had three very striking findings: 1) Over 50% of CRM implementations are viewed as failures by the customer, 2) 55-75% of CRM implementations fail to meet their objectives, and 3) customers usually underestimate the costs of CRM implementations by 40-75%. Forrester Research, in an article published in CRM Magazine, elaborated on some of the problems experienced during CRM implementation. The problems most commonly cited by executives were:

User Adoption 22.5%
Setting Objectives 18.9%
Defining Strategy 17.1%
Defining New Processes 16.2%
Implementing Technology 10.8%
Selecting Technology 2.7%
Other 11.8%

 

These numbers indicate that while customer relationship management is a very important process, it is not one to be taken lightly.

How can your company successfully integrate a CRM platform and avoid being one of the 50%+ who have a “failed” implementation? Being aware of the common problems is one key step, but it is not enough to simply know the problems – you need to be able to create solutions. One of the most common inhibitors to the creation of such solutions is that companies do not fully understand the problems that a CRM platform is trying to solve. Ask yourself: What are the issues that I am trying to address by implementing a CRM platform? How do you hope to improve marketing? How do you hope to improve sales? How about customer support? Do not simply assume that implementing a CRM platform will be a silver bullet to a myriad of problems. You need to define and design it to do so.

If you already integrated a customer relationship management system and you are not happy with the implementation, there is still good news. Chances are that your CRM system is built with enough flexibility to not require starting from scratch. CRM systems are generally very flexible and customizable and often they will have features or capabilities that will be able to solve the problems that you may be experiencing.

Customer relationship management can a very powerful tool across multiple functions of your business. Successful implementation, however, requires a good understanding of both your business, its needs, and CRM systems. Having all of this knowledge before delving into a CRM implementation project can help ensure the effectiveness of the system as well as constrain the costs of the project.

"Does your company wish to reap the benefits of the improved customer interactions, analytics, and informatics that customer relationship management offers? Do you have a CRM system but are not getting as much from it as you would like? BioBM’s experienced business and IT professionals can help you define your needs and requirements while ensuring that you get the most from your new capabilities post-launch. Talk to us about your CRM needs and get the benefit of our experience and training behind you."